{"version":"1.0","provider_name":"Enreach ES","provider_url":"https:\/\/enreach.es\/ca\/","title":"9 prioritats clau dels contact centers pel 2018 - Enreach ES","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"kDZlblidMz\"><a href=\"https:\/\/enreach.es\/ca\/blog\/9-prioritats-clau-dels-contact-centers-pel-2018\/\">9 prioritats clau dels contact centers pel 2018<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/enreach.es\/ca\/blog\/9-prioritats-clau-dels-contact-centers-pel-2018\/embed\/#?secret=kDZlblidMz\" width=\"600\" height=\"338\" title=\"&#8220;9 prioritats clau dels contact centers pel 2018&#8221; &#8212; Enreach ES\" data-secret=\"kDZlblidMz\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/enreach.es\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/39-contact-centers-1.jpg","thumbnail_width":970,"thumbnail_height":630,"description":"El 2018, els contact centers centraran les seves estrat\u00e8gies en la millora de l\u2019experi\u00e8ncia dels agents per, conseq\u00fcentment, millorar l\u2019experi\u00e8ncia dels clients. No obstant, un nou concepte es veur\u00e0 refor\u00e7at en aquestes estrat\u00e8gies durant el proper any: la reducci\u00f3 de la \u201cfricci\u00f3 amb el client\u201d. Aix\u00ed, un 39% de les organitzacions prioritzaran \u201cl\u2019experi\u00e8ncia sense fricci\u00f3\u201d.... Read more &raquo;"}