{"version":"1.0","provider_name":"Enreach ES","provider_url":"https:\/\/enreach.es\/ca\/","title":"Com seran els Contact Center del 2025? - Enreach ES","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"ITvL1Os0m7\"><a href=\"https:\/\/enreach.es\/ca\/blog\/com-seran-els-contact-center-del-2025\/\">Com seran els Contact Center del 2025?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/enreach.es\/ca\/blog\/com-seran-els-contact-center-del-2025\/embed\/#?secret=ITvL1Os0m7\" width=\"600\" height=\"338\" title=\"&#8220;Com seran els Contact Center del 2025?&#8221; &#8212; Enreach ES\" data-secret=\"ITvL1Os0m7\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/enreach.es\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/contact-center-4.jpg","thumbnail_width":970,"thumbnail_height":630,"description":"S\u2019estima que pel 2025, la tecnologia d\u2019intel\u00b7lig\u00e8ncia artificial admetr\u00e0 el 95% de les interaccions amb els clients. Qu\u00e8 vol dir aix\u00f2 pel futur del contact center? El contact center ha recorregut un llarg cam\u00ed des de la d\u00e8cada del 1960, quan es va introduir per primer cop la tecnologia de distribuci\u00f3 autom\u00e0tica de trucades (ACD),... Read more &raquo;"}