{"version":"1.0","provider_name":"Enreach ES","provider_url":"https:\/\/enreach.es\/ca\/","title":"Xatbots, la propera revoluci\u00f3 en l\u0092'atenci\u00f3 al client - Enreach ES","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"hyVno6Tbne\"><a href=\"https:\/\/enreach.es\/ca\/blog\/xatbots-la-propera-revolucio-en-l%c2%92atencio-al-client\/\">Xatbots, la propera revoluci\u00f3 en l\u0092&#8217;atenci\u00f3 al client<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/enreach.es\/ca\/blog\/xatbots-la-propera-revolucio-en-l%c2%92atencio-al-client\/embed\/#?secret=hyVno6Tbne\" width=\"600\" height=\"338\" title=\"&#8220;Xatbots, la propera revoluci\u00f3 en l\u0092&#8217;atenci\u00f3 al client&#8221; &#8212; Enreach ES\" data-secret=\"hyVno6Tbne\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/enreach.es\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/01-bots.jpg","thumbnail_width":970,"thumbnail_height":630,"description":"L\u0092experi\u00e8ncia de client ha adquirit tanta import\u00e0ncia a l\u0092estrat\u00e8gia de les empreses en els darrers mesos, que el 2016 ja \u00e9s considerat com \u0093l\u0092any del comer\u00e7 conversacional\u0094. Fins ara, era el factor hum\u00e0 el que jugava un paper clau en l\u0092atenci\u00f3 al client, per\u00f2 una nova revoluci\u00f3 tecnol\u00f2gica, fruit de la Intel\u00b7lig\u00e8ncia Artificial, sembla que ha arribat per quedar-se: els xatbots. Davant uns usuaris cada cop m\u00e9s exigents i acostumats a la immediatesa, com influiran els bots en el sector de l\u0092atenci\u00f3 al client?"}