{"id":32718,"date":"2011-03-25T09:00:00","date_gmt":"2011-03-25T09:00:00","guid":{"rendered":"https:\/\/enreach.es\/blog\/resultats-de-l%c2%92enquesta-de-satisfaccio-de-clients-de-masvoz\/"},"modified":"2022-06-23T13:49:25","modified_gmt":"2022-06-23T13:49:25","slug":"resultats-de-l%c2%92enquesta-de-satisfaccio-de-clients-de-masvoz","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/resultats-de-l%c2%92enquesta-de-satisfaccio-de-clients-de-masvoz\/","title":{"rendered":"Resultats de l\u0092enquesta de satisfacci\u00f3 de clients de Masvoz"},"content":{"rendered":"<p>El passat mes de febrer vam enviar una enquesta a tots els nostres clients amb l&#8217;objectiu de mesurar el seu nivell de satisfacci\u00f3 amb els productes que utilitza, la qualitat del servei prestat i amb Masvoz en general. A nivell global, el 83% dels clients est\u00e0 satisfet o completament satisfet amb Masvoz. La tend\u00e8ncia d&#8217;aquest indicador \u00e9s positiva, ja que durant els \u00faltims mesos el 25% dels clients ha millorat el seu nivell de satisfacci\u00f3. Els atributs que m\u00e9s valoren els clients de Masvoz s\u00f3n: <\/p>\n<ul>\n<li>L\u0092\u00e0mplia gamma de serveis (el 92% de clients estan satisfets o molt satisfets)<\/li>\n<li>La facilitat d&#8217;\u00fas dels serveis (el 86% de clients estan satisfets o molt satisfets)<\/li>\n<li>Les funcionalitats dels serveis (el 85% de clients estan satisfets o molt satisfets)<\/li>\n<\/ul>\n<p> Si ens comparem amb altres empreses competidores: <\/p>\n<ul>\n<li>El 87% dels clients se senten millor atesos amb Masvoz que amb altres empreses<\/li>\n<li>El 87% pensa que som m\u00e9s din\u00e0mics i innovadors<\/li>\n<li>El 80% indica que tenim millors productes<\/li>\n<li>El 76% sent m\u00e9s confian\u00e7a amb Masvoz que amb altres prove\u00efdors<\/li>\n<\/ul>\n<p> Finalment, davant la pregunta de si recomanaria Masvoz a altres persones, el 87% reconeix que s\u00ed que ho faria. <strong>Conclusions<\/strong> En primer lloc, volem donar les gr\u00e0cies als clients que van participar en l&#8217;enquesta. La seva opini\u00f3 \u00e9s molt important per a nosaltres. En relaci\u00f3 als resultats de l&#8217;estudi, la valoraci\u00f3 general positiva que obtenim ens anima a continuar treballant per millorar els productes i la qualitat del servei que prestem als clients. En aquest sentit, hem analitzat amb detall els resultats obtinguts i ja hem posat en marxa una s\u00e8rie de mesures per aconseguir aquest objectiu. Consulta aqu\u00ed la <a title=\"Resultats de l\u0092enquesta de satisfacci\u00f3 de clients de Masvoz\" href=\"\/\/www.masvoz.es\/adjuntos\/118_enquesta_satisfaccio_noticia.pdf\" target=\"_blank\" rel=\"noopener\">versi\u00f3 en pdf<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Amb aquest tipus d\u0092estudis volem con\u00e8ixer peri\u00f2dicament l\u0092opini\u00f3 de clients amb l\u0092objectiu de desenvolupar les accions necess\u00e0ries per millorar el seu nivell satisfacci\u00f3.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2146],"tags":[],"class_list":["post-32718","post","type-post","status-publish","format-standard","hentry","category-noticies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Resultats de l\u0092enquesta de satisfacci\u00f3 de clients de Masvoz - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/ca\/blog\/resultats-de-l\u0092enquesta-de-satisfaccio-de-clients-de-masvoz\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resultats de l\u0092enquesta de satisfacci\u00f3 de clients de Masvoz - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Amb aquest tipus d\u0092estudis volem con\u00e8ixer peri\u00f2dicament l\u0092opini\u00f3 de clients amb l\u0092objectiu de desenvolupar les accions necess\u00e0ries per millorar el seu nivell satisfacci\u00f3.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enreach.es\/ca\/blog\/resultats-de-l\u0092enquesta-de-satisfaccio-de-clients-de-masvoz\/\" \/>\n<meta property=\"og:site_name\" content=\"Enreach ES\" \/>\n<meta property=\"article:published_time\" content=\"2011-03-25T09:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-23T13:49:25+00:00\" \/>\n<meta name=\"author\" content=\"Enreach\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrit per\" \/>\n\t<meta name=\"twitter:data1\" content=\"Enreach\" \/>\n\t<meta name=\"twitter:label2\" content=\"Temps estimat de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/enreach.es\/ca\/blog\/resultats-de-l%c2%92enquesta-de-satisfaccio-de-clients-de-masvoz\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/enreach.es\/ca\/blog\/resultats-de-l%c2%92enquesta-de-satisfaccio-de-clients-de-masvoz\/\"},\"author\":{\"name\":\"Enreach\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\"},\"headline\":\"Resultats de l\u0092enquesta de satisfacci\u00f3 de clients de Masvoz\",\"datePublished\":\"2011-03-25T09:00:00+00:00\",\"dateModified\":\"2022-06-23T13:49:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/enreach.es\/ca\/blog\/resultats-de-l%c2%92enquesta-de-satisfaccio-de-clients-de-masvoz\/\"},\"wordCount\":292,\"articleSection\":[\"Not\u00edcies\"],\"inLanguage\":\"ca\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/enreach.es\/ca\/blog\/resultats-de-l%c2%92enquesta-de-satisfaccio-de-clients-de-masvoz\/\",\"url\":\"https:\/\/enreach.es\/ca\/blog\/resultats-de-l%c2%92enquesta-de-satisfaccio-de-clients-de-masvoz\/\",\"name\":\"Resultats de l\u0092enquesta de satisfacci\u00f3 de clients de Masvoz - Enreach ES\",\"isPartOf\":{\"@id\":\"https:\/\/enreach.es\/#website\"},\"datePublished\":\"2011-03-25T09:00:00+00:00\",\"dateModified\":\"2022-06-23T13:49:25+00:00\",\"author\":{\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\"},\"breadcrumb\":{\"@id\":\"https:\/\/enreach.es\/ca\/blog\/resultats-de-l%c2%92enquesta-de-satisfaccio-de-clients-de-masvoz\/#breadcrumb\"},\"inLanguage\":\"ca\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/enreach.es\/ca\/blog\/resultats-de-l%c2%92enquesta-de-satisfaccio-de-clients-de-masvoz\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/enreach.es\/ca\/blog\/resultats-de-l%c2%92enquesta-de-satisfaccio-de-clients-de-masvoz\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/enreach.es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Resultats de l\u0092enquesta de satisfacci\u00f3 de clients de Masvoz\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/enreach.es\/#website\",\"url\":\"https:\/\/enreach.es\/\",\"name\":\"Enreach ES\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/enreach.es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ca\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\",\"name\":\"Enreach\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ca\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g\",\"caption\":\"Enreach\"},\"sameAs\":[\"https:\/\/enreach.es\"],\"url\":\"https:\/\/enreach.es\/ca\/blog\/author\/mk-admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Resultats de l\u0092enquesta de satisfacci\u00f3 de clients de Masvoz - Enreach ES","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/enreach.es\/ca\/blog\/resultats-de-l\u0092enquesta-de-satisfaccio-de-clients-de-masvoz\/","og_locale":"ca_ES","og_type":"article","og_title":"Resultats de l\u0092enquesta de satisfacci\u00f3 de clients de Masvoz - Enreach ES","og_description":"Amb aquest tipus d\u0092estudis volem con\u00e8ixer peri\u00f2dicament l\u0092opini\u00f3 de clients amb l\u0092objectiu de desenvolupar les accions necess\u00e0ries per millorar el seu nivell satisfacci\u00f3.","og_url":"https:\/\/enreach.es\/ca\/blog\/resultats-de-l\u0092enquesta-de-satisfaccio-de-clients-de-masvoz\/","og_site_name":"Enreach ES","article_published_time":"2011-03-25T09:00:00+00:00","article_modified_time":"2022-06-23T13:49:25+00:00","author":"Enreach","twitter_card":"summary_large_image","twitter_misc":{"Escrit per":"Enreach","Temps estimat de lectura":"1 minut"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/enreach.es\/ca\/blog\/resultats-de-l%c2%92enquesta-de-satisfaccio-de-clients-de-masvoz\/#article","isPartOf":{"@id":"https:\/\/enreach.es\/ca\/blog\/resultats-de-l%c2%92enquesta-de-satisfaccio-de-clients-de-masvoz\/"},"author":{"name":"Enreach","@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3"},"headline":"Resultats de l\u0092enquesta de satisfacci\u00f3 de clients de Masvoz","datePublished":"2011-03-25T09:00:00+00:00","dateModified":"2022-06-23T13:49:25+00:00","mainEntityOfPage":{"@id":"https:\/\/enreach.es\/ca\/blog\/resultats-de-l%c2%92enquesta-de-satisfaccio-de-clients-de-masvoz\/"},"wordCount":292,"articleSection":["Not\u00edcies"],"inLanguage":"ca"},{"@type":"WebPage","@id":"https:\/\/enreach.es\/ca\/blog\/resultats-de-l%c2%92enquesta-de-satisfaccio-de-clients-de-masvoz\/","url":"https:\/\/enreach.es\/ca\/blog\/resultats-de-l%c2%92enquesta-de-satisfaccio-de-clients-de-masvoz\/","name":"Resultats de l\u0092enquesta de satisfacci\u00f3 de clients de Masvoz - Enreach ES","isPartOf":{"@id":"https:\/\/enreach.es\/#website"},"datePublished":"2011-03-25T09:00:00+00:00","dateModified":"2022-06-23T13:49:25+00:00","author":{"@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3"},"breadcrumb":{"@id":"https:\/\/enreach.es\/ca\/blog\/resultats-de-l%c2%92enquesta-de-satisfaccio-de-clients-de-masvoz\/#breadcrumb"},"inLanguage":"ca","potentialAction":[{"@type":"ReadAction","target":["https:\/\/enreach.es\/ca\/blog\/resultats-de-l%c2%92enquesta-de-satisfaccio-de-clients-de-masvoz\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/enreach.es\/ca\/blog\/resultats-de-l%c2%92enquesta-de-satisfaccio-de-clients-de-masvoz\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/enreach.es\/"},{"@type":"ListItem","position":2,"name":"Resultats de l\u0092enquesta de satisfacci\u00f3 de clients de Masvoz"}]},{"@type":"WebSite","@id":"https:\/\/enreach.es\/#website","url":"https:\/\/enreach.es\/","name":"Enreach ES","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/enreach.es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ca"},{"@type":"Person","@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3","name":"Enreach","image":{"@type":"ImageObject","inLanguage":"ca","@id":"https:\/\/enreach.es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g","caption":"Enreach"},"sameAs":["https:\/\/enreach.es"],"url":"https:\/\/enreach.es\/ca\/blog\/author\/mk-admin\/"}]}},"_links":{"self":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts\/32718","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/comments?post=32718"}],"version-history":[{"count":0,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts\/32718\/revisions"}],"wp:attachment":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/media?parent=32718"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/categories?post=32718"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/tags?post=32718"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}