{"id":32740,"date":"2009-11-06T09:00:00","date_gmt":"2009-11-06T09:00:00","guid":{"rendered":"https:\/\/enreach.es\/blog\/blogmasvoz-a-la-propera-trobada-call-center-crm-solutions\/"},"modified":"2022-06-23T13:49:28","modified_gmt":"2022-06-23T13:49:28","slug":"blogmasvoz-a-la-propera-trobada-call-center-crm-solutions","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-a-la-propera-trobada-call-center-crm-solutions\/","title":{"rendered":"masvoz a la propera trobada Call Center + CRM Solutions"},"content":{"rendered":"

masvoz participar\u00e0 com a expositor en la 12a trobada Call Center + CRM Solutions que es celebrar\u00e0 a IFEMA a Madrid els dies 1, 2 i 3 de Desembre i on tindr\u00e0 l\u0092’oportunitat de presentar els avantatges del seu Sistema virtual d\u0092’agents (ACD Virtual). Amb aquest avan\u00e7at servei, masvoz ofereix als Centres d\u0092’Atenci\u00f3 al Client tots els avantatges de disposar d\u0092’un complet sistema de distribuci\u00f3 de trucades (ACD), sense haver de realitzar cap inversi\u00f3 en adquisici\u00f3 d\u0092’equipaments i llic\u00e8ncies d\u0092’agents.<\/p>\n

El model ASP en el que es basa la soluci\u00f3 de masvoz<\/strong>, permet als agents connectar-se a l’ACD<\/strong> des de qualsevol ubicaci\u00f3 que tingui connexi\u00f3 a Internet i una l\u00ednia de tel\u00e8fon, que pot ser fixa, m\u00f2bil o IP, nacional o internacional. Per aix\u00f2, l\u0092’agent fa servir una aplicaci\u00f3 web mitjan\u00e7ant la qual pot modificar el seu estat, transferir trucades a altres agents, tipificar els contactes mantinguts i veure un llistat de trucades ateses.<\/p>\n

De la mateixa manera, els supervisors i responsables del Centre d\u0092’Atenci\u00f3 al Client<\/strong> disposen d\u0092’un perfil avan\u00e7at que els permet veure en temps real l\u0092’estat dels agents i les cues d\u0092espera, consultar el detall de les trucades rebudes i escoltar les converses mantingudes pels agents per auditar la qualitat del servei. A m\u00e9s, gr\u00e0cies a una completa i intu\u00eftiva eina de gesti\u00f3 online, tamb\u00e9 poden crear nous grups d\u0092’agents, modificar el comportament de les cues, i aplicar a les diferents campanyes tota la l\u00f2gica d\u0092’enrutament intel\u00b7ligent disponible al Tauler\u00a0de Control<\/a> de masvoz<\/strong>.<\/p>\n

Un grup de professionals de masvoz<\/strong> estar\u00e0 a disposici\u00f3 dels visitants del sal\u00f3 per realitzar demostracions online dels seus serveis i assessorar sobre les millors opcions pel seu Servei d\u0092Atenci\u00f3 al Client.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

Masvoz presentar\u00e0 els avantatges del seu Sistema virtual d\u0092agents (ACD Virtual) en la trobada referent dels professionals dels Centres de Contacte.<\/p>\n","protected":false},"author":1,"featured_media":32741,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2146],"tags":[],"class_list":["post-32740","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticies"],"acf":[],"yoast_head":"\nmasvoz a la propera trobada Call Center + CRM Solutions - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-a-la-propera-trobada-call-center-crm-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"masvoz a la propera trobada Call Center + CRM Solutions - 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