{"id":32781,"date":"2015-09-23T09:00:00","date_gmt":"2015-09-23T09:00:00","guid":{"rendered":"https:\/\/enreach.es\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/"},"modified":"2022-06-23T13:49:39","modified_gmt":"2022-06-23T13:49:39","slug":"blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/","title":{"rendered":"Masvoz participar\u00e0 com a expositor a EXPO Relaci\u00f3n Cliente 2015"},"content":{"rendered":"<p>Masvoz participar\u00e0 com a expositor a la <a target=\"_blank\" href=\"http:\/\/www.exporc.ifaes.com\/contentlist.aspx?menuid=89\" rel=\"noopener\"><strong>XVIII Edici\u00f3 de la Fira EXPO Relaci\u00f3n Cliente<\/strong><\/a>, punt de trobada del sector de la Relaci\u00f3 amb el Client i el Contact Center a Espanya, que se celebrar\u00e0 a Madrid els propers 7 i 8 d\u0092octubre.<\/p>\n<p>A la passada edici\u00f3, m\u00e9s de 1.800 professionals van visitar aquest esdeveniment, on els assistents tenen l\u0092&#8217;oportunitat d\u0092&#8217;analitzar les tend\u00e8ncies del sector de l\u0092&#8217;atenci\u00f3 al client que han marcat el curs de l\u0092&#8217;any i les que es perfilen de cara al futur en diferents actes, confer\u00e8ncies i workshops organitzats en el marc de la trobada.<\/p>\n<p>Masvoz portar\u00e0 a la cita l\u0092&#8217;\u00faltima versi\u00f3 del seu<strong> <a target=\"_blank\" href=\"\/\/www.masvoz.es\/productes\/cloud-contact-center\" rel=\"noopener\">contact center al n\u00favol<\/a>,<\/strong> que inclou diferents novetats orientades a <strong>millorar la productivitat i l&#8217;efici\u00e8ncia dels agents i els supervisors.<\/strong> Una aposta de la companyia per oferir la m\u00e0xima flexibilitat i una major usabilitat.<\/p>\n<p><strong>El Cloud Contact Centr m\u00e9s flexible<\/strong><\/p>\n<p>L\u0092&#8217;\u00faltima versi\u00f3 del contact center al n\u00favol de Masvoz ofereix la possibilitat de realitzar <strong>trucades <\/strong>a trav\u00e9s del navegador gr\u00e0cies a la <strong>integraci\u00f3 amb <\/strong><strong><a target=\"_blank\" href=\"https:\/\/es.wikipedia.org\/wiki\/WebRTC\" rel=\"noopener\">WebRTC<\/a><\/strong> sense necessitat d\u0092&#8217;haver d\u0092&#8217;instal\u00b7lar un software adicional. Amb el nou webphone, els agents poden rebre i gestionar trucades des de qualsevol ordenador connectat a interney amb l&#8217;\u0092\u00fanica ajuda d\u0092&#8217;uns auriculars.<\/p>\n<p>A aquesta novetat es sumen altres dues funcions dissenyades per facilitar i optimitzar la feina dels agents telef\u00f2nics: <strong>la tipificaci\u00f3 de les trucades i la reprogramaci\u00f3 autom\u00e0tica<\/strong>. Juntament amb aquestes funcionalitats, Masvoz presenta una nova versi\u00f3 del <a target=\"_blank\" href=\"\/\/www.masvoz.es\/productes\/tauler-de-control\" rel=\"noopener\">tauler de control<\/a> desenvolupat amb l\u0092&#8217;est\u00e0ndard HTML 5 per oferir un <strong>acc\u00e8s multidipositiu<\/strong> als supervisors, que podran prendre <strong>decisions en temps real<\/strong> des de qualsevol dispositiu m\u00f2bil o tablet connectada a Internet i <strong>oferir un servei m\u00e9s eficient. <\/strong><\/p>\n<p>Una altra de les novetats que introdueix la nova plataforma d\u0092&#8217;atenci\u00f3 al client de Masvoz \u00e9s la de la <strong>supervisi\u00f3 activa<\/strong> a trav\u00e9s d\u0092&#8217;un sistema d\u0092&#8217;escolta de converses\u00a0en temps real i amb opci\u00f3 de <strong>whispering,<\/strong> amb la que ser\u00e0 possible realitzar comentaris directes a l\u0092&#8217;agent sobre la gesti\u00f3 de les trucades en curs; i un <strong>servei de<\/strong> <strong>reassignaci\u00f3 de trucades entre agents.<\/strong><\/p>\n<p><strong>Innovaci\u00f3 accessible <\/strong><\/p>\n<p>Masvoz ha estat pionera en oferir <strong>serveis i solucions de telefonia i comunicacions corporatives<\/strong> per a empreses sota un <strong>model cloud<\/strong> <strong>de pagament per \u00fas.<\/strong> La seva <strong>soluci\u00f3 Cloud Contact Center permet gestionar grans volums de trucades entrants i sortints de forma f\u00e1cil i intu\u00eftiva<\/strong> a trav\u00e9s d\u0092&#8217;avan\u00e7ades eines de configuraci\u00f3, gesti\u00f3, supervisi\u00f3 i reporting.<\/p>\n<p>Masvoz estar\u00e0 a l\u0092stand B04 d\u0092EXPO Relaci\u00f3n Cliente a l\u0092estadi Santiago Bernab\u00e9u de Madrid. \u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La trobada tindr\u00e0 lloc els propers 7 i 8 d\u0092octubre a Madrid<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2146],"tags":[],"class_list":["post-32781","post","type-post","status-publish","format-standard","hentry","category-noticies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Masvoz participar\u00e0 com a expositor a EXPO Relaci\u00f3n Cliente 2015 - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Masvoz participar\u00e0 com a expositor a EXPO Relaci\u00f3n Cliente 2015 - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"La trobada tindr\u00e0 lloc els propers 7 i 8 d\u0092octubre a Madrid\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/\" \/>\n<meta property=\"og:site_name\" content=\"Enreach ES\" \/>\n<meta property=\"article:published_time\" content=\"2015-09-23T09:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-23T13:49:39+00:00\" \/>\n<meta name=\"author\" content=\"Enreach\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrit per\" \/>\n\t<meta name=\"twitter:data1\" content=\"Enreach\" \/>\n\t<meta name=\"twitter:label2\" content=\"Temps estimat de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minuts\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/\"},\"author\":{\"name\":\"Enreach\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\"},\"headline\":\"Masvoz participar\u00e0 com a expositor a EXPO Relaci\u00f3n Cliente 2015\",\"datePublished\":\"2015-09-23T09:00:00+00:00\",\"dateModified\":\"2022-06-23T13:49:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/\"},\"wordCount\":463,\"articleSection\":[\"Not\u00edcies\"],\"inLanguage\":\"ca\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/\",\"url\":\"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/\",\"name\":\"Masvoz participar\u00e0 com a expositor a EXPO Relaci\u00f3n Cliente 2015 - Enreach ES\",\"isPartOf\":{\"@id\":\"https:\/\/enreach.es\/#website\"},\"datePublished\":\"2015-09-23T09:00:00+00:00\",\"dateModified\":\"2022-06-23T13:49:39+00:00\",\"author\":{\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\"},\"breadcrumb\":{\"@id\":\"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/#breadcrumb\"},\"inLanguage\":\"ca\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/enreach.es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Masvoz participar\u00e0 com a expositor a EXPO Relaci\u00f3n Cliente 2015\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/enreach.es\/#website\",\"url\":\"https:\/\/enreach.es\/\",\"name\":\"Enreach ES\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/enreach.es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ca\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\",\"name\":\"Enreach\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ca\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g\",\"caption\":\"Enreach\"},\"sameAs\":[\"https:\/\/enreach.es\"],\"url\":\"https:\/\/enreach.es\/ca\/blog\/author\/mk-admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Masvoz participar\u00e0 com a expositor a EXPO Relaci\u00f3n Cliente 2015 - Enreach ES","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/","og_locale":"ca_ES","og_type":"article","og_title":"Masvoz participar\u00e0 com a expositor a EXPO Relaci\u00f3n Cliente 2015 - Enreach ES","og_description":"La trobada tindr\u00e0 lloc els propers 7 i 8 d\u0092octubre a Madrid","og_url":"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/","og_site_name":"Enreach ES","article_published_time":"2015-09-23T09:00:00+00:00","article_modified_time":"2022-06-23T13:49:39+00:00","author":"Enreach","twitter_card":"summary_large_image","twitter_misc":{"Escrit per":"Enreach","Temps estimat de lectura":"2 minuts"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/#article","isPartOf":{"@id":"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/"},"author":{"name":"Enreach","@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3"},"headline":"Masvoz participar\u00e0 com a expositor a EXPO Relaci\u00f3n Cliente 2015","datePublished":"2015-09-23T09:00:00+00:00","dateModified":"2022-06-23T13:49:39+00:00","mainEntityOfPage":{"@id":"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/"},"wordCount":463,"articleSection":["Not\u00edcies"],"inLanguage":"ca"},{"@type":"WebPage","@id":"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/","url":"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/","name":"Masvoz participar\u00e0 com a expositor a EXPO Relaci\u00f3n Cliente 2015 - Enreach ES","isPartOf":{"@id":"https:\/\/enreach.es\/#website"},"datePublished":"2015-09-23T09:00:00+00:00","dateModified":"2022-06-23T13:49:39+00:00","author":{"@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3"},"breadcrumb":{"@id":"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/#breadcrumb"},"inLanguage":"ca","potentialAction":[{"@type":"ReadAction","target":["https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/enreach.es\/ca\/blog\/blogmasvoz-participara-com-a-expositor-a-expo-relacion-cliente-2015\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/enreach.es\/"},{"@type":"ListItem","position":2,"name":"Masvoz participar\u00e0 com a expositor a EXPO Relaci\u00f3n Cliente 2015"}]},{"@type":"WebSite","@id":"https:\/\/enreach.es\/#website","url":"https:\/\/enreach.es\/","name":"Enreach ES","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/enreach.es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ca"},{"@type":"Person","@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3","name":"Enreach","image":{"@type":"ImageObject","inLanguage":"ca","@id":"https:\/\/enreach.es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g","caption":"Enreach"},"sameAs":["https:\/\/enreach.es"],"url":"https:\/\/enreach.es\/ca\/blog\/author\/mk-admin\/"}]}},"_links":{"self":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts\/32781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/comments?post=32781"}],"version-history":[{"count":0,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts\/32781\/revisions"}],"wp:attachment":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/media?parent=32781"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/categories?post=32781"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/tags?post=32781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}