{"id":32804,"date":"2016-07-14T09:00:00","date_gmt":"2016-07-14T07:00:00","guid":{"rendered":"https:\/\/enreach.es\/blog\/blogwebrtc-i-la-seva-aplicacio-a-les-comunicacions-empresarials\/"},"modified":"2022-06-23T13:49:45","modified_gmt":"2022-06-23T13:49:45","slug":"blogwebrtc-i-la-seva-aplicacio-a-les-comunicacions-empresarials","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/blogwebrtc-i-la-seva-aplicacio-a-les-comunicacions-empresarials\/","title":{"rendered":"WebRTC i la seva aplicaci\u00f3 a les comunicacions empresarials"},"content":{"rendered":"<p><strong>Qu\u00e8 \u00e9s WebRTC<\/strong><\/p>\n<p>En els \u00faltims temps el terme <strong>WebRTC<\/strong> s&#8217;escolta freq\u00fcentment en l&#8217;\u00e0mbit de les <strong>comunicacions corporatives<\/strong>. Es tracta d&#8217;una tecnologia que permet als navegadors web i aplicacions m\u00f2bils gestionar comunicacions en temps real de forma nativa. Els usuaris poden realitzar trucades de veu, videotrucades o compartir pantalles directament des del navegador o aplicaci\u00f3 m\u00f2bil sense necessitat de descarregar, instal\u00b7lar o configurar cap plug-in especial. \u00a0<\/p>\n<p><strong>Evoluci\u00f3<\/strong><\/p>\n<p>El projecte va n\u00e9ixer el 2011 com a iniciativa<strong> &#8220;Open Source&#8221;<\/strong> de la m\u00e0 de Google. El treball d&#8217;estandarditzaci\u00f3 est\u00e0 a c\u00e0rrec de l&#8217;IETF (Internet Engineering Task Force) i W3C (Worldwide Web Consortium), organismes que coordinen els est\u00e0ndards de la web. Al llarg del temps s&#8217;han anat sumant o donat el seu suport a la iniciativa diversos organismes i empreses de m\u00e0xima rellev\u00e0ncia en el m\u00f3n d&#8217;Internet i les telecomunicacions. A la vista de l&#8217;impuls de <strong>WebRTC<\/strong>, certes empreses que eren reticents, han acabat incorporant la tecnologia als seus productes (Microsoft ha implementat la tecnologia compatible ORTC en el seu navegador Edge) o estan treballant per fer-ho (Apple). \u00a0<\/p>\n<blockquote><p><strong>masvoz aposta clarament per la tecnologia WebRTC&#8221;<\/strong> \u00a0<\/p><\/blockquote>\n<p><strong>WebRTC en les comunicacions corporatives<\/strong><\/p>\n<p><strong>WebRTC ha estat qualificat com un &#8220;game changer&#8221; per al m\u00f3n de les comunicacions corporatives.<\/strong> S&#8217;obren portes al desenvolupament d&#8217;aplicacions i serveis innovadors tant en la funcionalitat que ofereixen com en el fet que suportar nativament, la qual cosa facilita l&#8217;acc\u00e9s. A continuaci\u00f3 es detallen alguns casos d&#8217;\u00fas rellevants:<\/p>\n<ul>\n<li>En un entorn de <a target=\"_blank\" href=\"\/\/www.masvoz.es\/blog\/todo-lo-que-necesitas-saber-antes-de-contratar-una-centralita-virtual\/\" rel=\"noopener\">centraleta d&#8217;empresa<\/a>, el navegador de l&#8217;ordinador es converteix en un dispositiu m\u00e9s en qu\u00e8 fer i rebre trucades (de veu o v\u00eddeo) de l&#8217;extensi\u00f3 corporativa de l&#8217;usuari reempla\u00e7ant o complementant al terminal f\u00edsic.<\/li>\n<li>En <a target=\"_blank\" href=\"\/\/www.masvoz.es\/blog\/ca\/centraleta-virtual-o-centraleta-fisica-4-preguntes-que-has-de-fer-te-abans-de-prendre-la-teva-decisio\/\" rel=\"noopener\">atenci\u00f3 al client<\/a>, la tecnologia t\u00e9 una aplicaci\u00f3 evident en els Call Centers ja que permet als agents treballar des del seu ordinador amb el conseg\u00fcent estalvi.<\/li>\n<li>D&#8217;altra banda, <strong>WebRTC<\/strong> s&#8217;alinea amb el concepte <strong>d&#8217;atenci\u00f3 al client multicanal<\/strong>, que consisteix en oferir m\u00faltiples canals de comunicaci\u00f3 amb l&#8217;empresa amb el focus en una experi\u00e8ncia d&#8217;usuari coherent entre ells. Les empreses poden incloure comunicacions en temps real en les seves p\u00e0gines web facilitant la interacci\u00f3 d&#8217;agents amb els seus clients (o potencials clients) mitjan\u00e7ant veu, v\u00eddeo, xat, intercanvi d&#8217;arxius<\/li>\n<\/ul>\n<p><strong>m<\/strong><strong>asvoz aposta clarament per la tecnologia <a target=\"_blank\" href=\"\/\/www.masvoz.es\/blog\/ca\/el-mercat-webrtc-registrara-a-prop-dels-3-bilions-de-dolars-al-2020\/\" rel=\"noopener\">WebRTC<\/a><\/strong><\/p>\n<p>Actualment la incorpora en el seu <a target=\"_blank\" href=\"\/\/www.masvoz.es\/productos\/cloud-contact-center\/gestion-llamadas-agentes\" rel=\"noopener\">Webphone<\/a>, que pot utilitzar per part d&#8217;un agent del seu producte <strong>&#8220;Cloud Contact Center&#8221;<\/strong> o b\u00e9 com a extensi\u00f3 de la <strong>&#8220;Centraleta Virtual&#8221;<\/strong>. En el roadmap de desenvolupament de producte estan previstos nous serveis i funcionalitats basats en WebRTC. \u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En els \u00faltims temps el terme\u00a0WebRTC\u00a0s\u0092escolta freq\u00fcentment en l\u0092\u00e0mbit de les\u00a0comunicacions corporatives. Es tracta d\u0092una tecnologia que permet als navegadors web i aplicacions m\u00f2bils gestionar comunicacions en temps real de forma nativa. Els usuaris poden realitzar trucades de veu, videotrucades o compartir pantalles directament des del navegador o aplicaci\u00f3 m\u00f2bil sense necessitat de descarregar, instal\u00b7lar o configurar cap plug-in especial.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[],"class_list":["post-32804","post","type-post","status-publish","format-standard","hentry","category-contact-center-intelligent"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>WebRTC i la seva aplicaci\u00f3 a les comunicacions empresarials - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/blog\/blogcontact-center-inteligentewebrtc-y-su-aplicacion-a-las-comunicaciones-empresariales\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"WebRTC i la seva aplicaci\u00f3 a les comunicacions empresarials - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"En els \u00faltims temps el terme\u00a0WebRTC\u00a0s\u0092escolta freq\u00fcentment en l\u0092\u00e0mbit de les\u00a0comunicacions corporatives. 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