{"id":32863,"date":"2017-02-16T07:00:18","date_gmt":"2017-02-16T06:00:18","guid":{"rendered":"https:\/\/enreach.es\/blog\/creixement-dels-cloud-contact-center-saccelerara-fins-2020\/"},"modified":"2022-06-23T13:49:59","modified_gmt":"2022-06-23T13:49:59","slug":"creixement-dels-cloud-contact-center-saccelerara-fins-2020","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/creixement-dels-cloud-contact-center-saccelerara-fins-2020\/","title":{"rendered":"El creixement dels Cloud Contact Center s\u2019accelerar\u00e0 fins el 2020"},"content":{"rendered":"<p>El mercat dels contact center basats en el n\u00favol s\u2019est\u00e0 consolidant sense importar la mida o el sector de l\u2019economia de les empreses. L\u2019any passat va ser clau en aquest creixement, i tamb\u00e9 ho ser\u00e0 l\u2019any que acaba de comen\u00e7ar.<\/p>\n<p>Amb solucions de tecnologia de major qualitat, fiabilitat i seguretat, i preus a la baixa, el mercat d\u2019infraestructura de <strong><a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\">centres de contacte basats en el n\u00favol<\/a><\/strong> continuar\u00e0 experimentant un notable creixement que ja no es limita a les grans organitzacions.<\/p>\n<p><strong>El creixement s\u2019accelerar\u00e0 en els propers anys<\/strong><\/p>\n<p>Un recent <a href=\"https:\/\/www.dmgconsult.com\/wp-content\/uploads\/2016\/12\/2016-CBCCI-Report-Abstract-Final-12.1.16.pdf\">informe<\/a> elaborat per la firma DMG Consulting sota el t\u00edtol \u201c2016-2017 Cloud-Based Contact Center Infrastructure Market Report\u201d \u00e9s rotund al respecte: el mercat d\u2019infraestructura de centres de contacte basats en el n\u00favol est\u00e0 comen\u00e7ant a madurar, i la seva expansi\u00f3 cont\u00ednua est\u00e0 exercint una pressi\u00f3 a la baixa sobre els preus, cosa que, sens dubte, \u00e9s positiva per als compradors.<\/p>\n<p>Durant el 2016, empreses de totes les mides, inclosos aquells centres de contacte amb m\u00e9s de 500 empleats, van adoptar aquestes <a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\/avantatges\">solucions de tecnologia basades en el n\u00favol<\/a>. Tant \u00e9s aix\u00ed que el nombre de treballadors s\u2019ha elevat en un 20,9% en els \u00faltims dotze mesos. Per\u00f2 el m\u00e9s positiu \u00e9s que <strong>s\u2019espera que aquesta tend\u00e8ncia de creixement continu\u00ef durant els propers cinc anys<\/strong> a mesura que els entorns m\u00e9s tradicionals van migrant cap al n\u00favol. DMG estima que el nombre de llocs de treball en centres de contacte basats en el n\u00favol, que ja es va incrementar un 23% el 2016, creixer\u00e0 un 23,5% el 2017 i el 2018; i un 24% el 2019 i el 2020.<\/p>\n<p><strong>Un per\u00edode de canvis i millores tecnol\u00f2giques<\/strong><\/p>\n<p>Sens dubte, el sector de la <strong>infraestructura de TI basada en el n\u00favol <\/strong>es troba immers en un moment d\u2019enorme transcend\u00e8ncia, i tamb\u00e9 de canvis i millores sota el paraig\u00fces de solucions que continuen millorant en <strong>fiabilitat<\/strong>, <strong>flexibilitat<\/strong>, <strong>escalabilitat <\/strong>i <strong>seguretat<\/strong>. Aix\u00f2, a la vegada, desperta major inter\u00e8s i atreu nous negocis i empreses de qualsevol mida i qualsevol sector.<\/p>\n<p><strong>El paper clau dels prove\u00efdors<\/strong><\/p>\n<p>La flexibilitat i la r\u00e0pida capacitat de resposta per part dels prove\u00efdors d\u2019infraestructura de contact centers basats en el n\u00favol, est\u00e0 captant l\u2019atenci\u00f3 d\u2019un nombre creixent d\u2019usuaris de <a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\/gestio-de-campanyes\">contact centers<\/a> interessats en la cont\u00ednua millora. Aix\u00ed, en aquesta fase d\u2019important renovaci\u00f3 tecnol\u00f2gica, els prove\u00efdors estan invertint en la <a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\/recepcio-de-trucades\">millora del rendiment<\/a> i la <a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\/estadistiques-informes\">fiabilitat del sistema<\/a>, en migrar cap a centres de dades de tercers que permetin accelerar els temps de comercialitzaci\u00f3, en fer \u00fas de la <strong>virtualitzaci\u00f3<\/strong> per millorar els seus entorns operatius i <strong>reduir els costos<\/strong>, i en emprendre les millores sol\u00b7licitades pels seus clients.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El mercat dels contact center basats en el n\u00favol s\u2019est\u00e0 consolidant sense importar la mida o el sector de l\u2019economia de les empreses. L\u2019any passat va ser clau en aquest creixement, i tamb\u00e9 ho ser\u00e0 l\u2019any que acaba de comen\u00e7ar. Amb solucions de tecnologia de major qualitat, fiabilitat i seguretat, i preus a la baixa,&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/ca\/blog\/creixement-dels-cloud-contact-center-saccelerara-fins-2020\/\" title=\"Read El creixement dels Cloud Contact Center s\u2019accelerar\u00e0 fins el 2020\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":32864,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[],"class_list":["post-32863","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>El creixement dels Cloud Contact Center s\u2019accelerar\u00e0 fins el 2020 - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/blog\/crecimiento-los-cloud-contact-center-se-acelerara-2020\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"El creixement dels Cloud Contact Center s\u2019accelerar\u00e0 fins el 2020 - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"El mercat dels contact center basats en el n\u00favol s\u2019est\u00e0 consolidant sense importar la mida o el sector de l\u2019economia de les empreses. 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