{"id":32875,"date":"2017-03-02T08:00:41","date_gmt":"2017-03-02T08:00:41","guid":{"rendered":"https:\/\/enreach.es\/blog\/nova-funcionalitat-modul-supervisio-del-cloud-contact-center\/"},"modified":"2022-06-23T13:50:01","modified_gmt":"2022-06-23T13:50:01","slug":"nova-funcionalitat-modul-supervisio-del-cloud-contact-center","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/nova-funcionalitat-modul-supervisio-del-cloud-contact-center\/","title":{"rendered":"Nova funcionalitat en el m\u00f2dul de supervisi\u00f3 del Cloud Contact Center"},"content":{"rendered":"<p>La nova funcionalitat en el m\u00f2dul de supervisi\u00f3 del servei de Cloud Contact Center de masvoz consisteix en una millora que permet als usuaris amb privilegis de Supervisi\u00f3 Interactiva canviar l\u2019estat dels agents des del m\u00f2dul de Supervisi\u00f3 del tauler de control.<\/p>\n<p>Per a aix\u00f2, nom\u00e9s s\u2019han de seguir els seg\u00fcents passos:<\/p>\n<ol>\n<li>Seleccionar l\u2019Agent.<\/li>\n<\/ol>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-5591\" src=\"\/\/www.masvoz.es\/wp-content\/uploads\/2017\/03\/modulo-supervision-1-300x130.jpg\" alt=\"modulo-supervision-1\" width=\"300\" height=\"130\" \/>\n<ol start=\"2\">\n<li>Seleccionar l\u2019estat al qual volem canviar.<\/li>\n<\/ol>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-5594\" src=\"\/\/www.masvoz.es\/wp-content\/uploads\/2017\/03\/modulo-supervision-2-300x95.jpg\" alt=\"modulo-supervision-2\" width=\"300\" height=\"95\" \/>\n<ol start=\"3\">\n<li>Aplicar el nou estat, clicant al bot\u00f3 \u201cCanviar estat\u201d.<\/li>\n<\/ol>\n<p><strong>Versatilitat i efic\u00e0cia per a les teves campanyes<\/strong><\/p>\n<p>El <a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\">Cloud Contact Center<\/a> de masvoz \u00e9s una completa plataforma d\u2019atenci\u00f3 telef\u00f2nica amb tots els <a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\/avantatges\">avantatges del cloud<\/a> i les funcionalitats avan\u00e7ades de la telefonia intel\u00b7ligent:<\/p>\n<ul>\n<li>Gesti\u00f3 f\u00e0cil de grans fluxos de <a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\/recepcio-de-trucades\">contactes entrants i sortints<\/a> amb flexibilitat i efici\u00e8ncia.<\/li>\n<\/ul>\n<ul>\n<li>Maximitzaci\u00f3 dels resultats de les campanyes gr\u00e0cies a les seves altes prestacions i a les eines avan\u00e7ades de configuraci\u00f3, <a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\/gestio-de-campanyes\">gesti\u00f3 de trucades<\/a> i supervisi\u00f3 i <a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\/estadistiques-informes\">reporting<\/a>.<\/li>\n<\/ul>\n<ul>\n<li><a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\/emissio-trucades-sms\">Optimitzaci\u00f3 dels recursos<\/a>, estalviant inversions innecess\u00e0ries en equips o en llargues implementacions i minimitzant els costos de telefonia gr\u00e0cies a la tecnologia cloud i la telefonia IP.<\/li>\n<\/ul>\n<ul>\n<li><a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\/integracio\">Simplificaci\u00f3 de la gesti\u00f3<\/a> i \u00fas del contact center a trav\u00e9s del tauler de control, una eina f\u00e0cil d\u2019usar i accessible 24\/7 des de qualsevol dispositiu connectat a Internet.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>La nova funcionalitat en el m\u00f2dul de supervisi\u00f3 del servei de Cloud Contact Center de masvoz consisteix en una millora que permet als usuaris amb privilegis de Supervisi\u00f3 Interactiva canviar l\u2019estat dels agents des del m\u00f2dul de Supervisi\u00f3 del tauler de control. Per a aix\u00f2, nom\u00e9s s\u2019han de seguir els seg\u00fcents passos: Seleccionar l\u2019Agent. Seleccionar&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/ca\/blog\/nova-funcionalitat-modul-supervisio-del-cloud-contact-center\/\" title=\"Read Nova funcionalitat en el m\u00f2dul de supervisi\u00f3 del Cloud Contact Center\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":27438,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2146],"tags":[],"class_list":["post-32875","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nova funcionalitat en el m\u00f2dul de supervisi\u00f3 del Cloud Contact Center - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/ca\/blog\/nova-funcionalitat-modul-supervisio-del-cloud-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nova funcionalitat en el m\u00f2dul de supervisi\u00f3 del Cloud Contact Center - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"La nova funcionalitat en el m\u00f2dul de supervisi\u00f3 del servei de Cloud Contact Center de masvoz consisteix en una millora que permet als usuaris amb privilegis de Supervisi\u00f3 Interactiva canviar l\u2019estat dels agents des del m\u00f2dul de Supervisi\u00f3 del tauler de control. 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