{"id":32902,"date":"2017-03-28T08:30:46","date_gmt":"2017-03-28T08:30:46","guid":{"rendered":"https:\/\/enreach.es\/blog\/91-dempreses-prefereix-les-centraletes-virtuals\/"},"modified":"2022-06-23T13:50:03","modified_gmt":"2022-06-23T13:50:03","slug":"91-dempreses-prefereix-les-centraletes-virtuals","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/91-dempreses-prefereix-les-centraletes-virtuals\/","title":{"rendered":"El 91% d\u2019empreses prefereix les centraletes virtuals"},"content":{"rendered":"<p>SoftDoit, comparador de software l\u00edder a Espanya i Llatinoam\u00e8rica, ha presentat les conclusions del seu primer informe sobre la \u201cSituaci\u00f3 Actual del Software de Centraletes\u201d en el qual han participat diverses empreses i on masvoz ha jugat un paper destacat. Aquest informe indica que m\u00e9s del 80% dels prove\u00efdors de software de centraletes han augmentat les seves vendes durant el 2016, que en m\u00e9s de la meitat dels casos l\u2019increment va ser superior al 30% i que 9 de cada 10 usuaris prefereixen les centraletes virtuals a les f\u00edsiques.<\/p>\n<p>El 2016, el <strong>81,8% dels prove\u00efdors de software de <\/strong><a href=\"https:\/\/www.masvoz.cat\/centraleta-virtual\"><strong>centraletes<\/strong><\/a><strong> va experimentar un creixement notable de les seves vendes<\/strong>, doncs d\u2019ells el 53,6% va augmentar les seves vendes per sobre del 20%. Aix\u00ed, tots els prove\u00efdors consideren que <strong>el creixement continuar\u00e0 el 2017<\/strong>: el 45,5% estima que ho far\u00e0 per sobre del 30%, mentre que el 27,3% considera que aquest creixement es situar\u00e0 entre el 20 i el 30%.<\/p>\n<p><strong>Prefer\u00e8ncies actuals<\/strong><\/p>\n<p>Pel que fa a les prefer\u00e8ncies actuals dels clients i prove\u00efdors de software de centraletes:<\/p>\n<ul>\n<li>El 36,4% prefereix un <a href=\"https:\/\/www.masvoz.cat\/centraleta-virtual\/avantatges\"><strong>software allotjat al n\u00favol<\/strong><\/a> mentre que el 63,6% opta per una soluci\u00f3 h\u00edbrida d\u2019allotjament entre el n\u00favol i els servidors de la pr\u00f2pia empresa.<\/li>\n<\/ul>\n<ul>\n<li>El 45,5% escull el <a href=\"https:\/\/www.masvoz.cat\/qui-som\"><strong>pagament per \u00fas<\/strong><\/a>, mentre que el 18,2% prefereix el pagament \u00fanic i el 36,4% posa ambdues f\u00f3rmules de pagament a disposici\u00f3 dels seus clients.<\/li>\n<\/ul>\n<ul>\n<li>En relaci\u00f3 al temps que triga un client de <a href=\"https:\/\/www.masvoz.cat\/sip-trunk\"><strong>software de centraletes<\/strong><\/a> en canviar de soluci\u00f3, el 67% triga entre 2 i 5 anys, el 27,3% de 5 a 8, i el 18,2% espera 8 anys o m\u00e9s. Nom\u00e9s el 9,1% canvia cada any.<\/li>\n<\/ul>\n<ul>\n<li><strong>El 91% dels clients prefereix les <\/strong><a href=\"https:\/\/www.masvoz.cat\/centraleta-virtual\/panell-de-control\"><strong>centraletes virtuals<\/strong><\/a>, enfront el 9% que opta per una soluci\u00f3 de centraleta f\u00edsica, sent l\u2019estalvi que suposa migrar a una telefonia IP la principal de les raons.<\/li>\n<\/ul>\n<ul>\n<li>Quant al nombre d\u2019extensions, gaireb\u00e9 la meitat, el 45,5% sol\u00b7licita <strong>entre 5 i 9 extensions<\/strong>, el 36,4%, de 10 a 29, i el 18,2%, de 30 a 49.<\/li>\n<\/ul>\n<ul>\n<li>I pel que fa a les <a href=\"https:\/\/www.masvoz.cat\/centraleta-virtual\/funcionalitats\"><strong>funcions<\/strong><\/a><strong> m\u00e9s valorades pels clients<\/strong>, el 81,8% prefereix el desviament per horaris i per prefix, el 72,2% valora m\u00e9s una <strong>resposta de<\/strong> <strong>veu interactiva <\/strong>i les <strong>estad\u00edstiques completes de trucades <\/strong>i, amb el 63,6%, funcions com <strong>cues de trucades<\/strong>, <a href=\"https:\/\/www.masvoz.cat\/centraleta-virtual\/terminals-i-mobilitat\"><strong>extensions m\u00f2bils<\/strong><\/a> i <strong>gravacions<\/strong>.<\/li>\n<\/ul>\n<p><strong>Tend\u00e8ncies futures quan a funcionalitats del software de centraletes<\/strong><\/p>\n<p>Preguntats els prove\u00efdors sobre quines creuen que seran <strong>les tend\u00e8ncies en el futur del software de centraletes<\/strong>, han destacat, entre d\u2019altres:<\/p>\n<ul>\n<li><strong>Major integraci\u00f3<\/strong> amb sistemes previs.<\/li>\n<li>Absoluta <strong>integraci\u00f3 de comunicacions m\u00f2bils i fixes<\/strong>.<\/li>\n<li><strong>Unificaci\u00f3 de les funcionalitats<\/strong> orientades a <strong>millorar l\u2019experi\u00e8ncia del client <\/strong>i la imatge de l\u2019empresa.<\/li>\n<li><strong>Gesti\u00f3 virtual integrada<\/strong> de la centraleta.<\/li>\n<li>Augment i <strong>millora de la seguretat del software<\/strong>.<\/li>\n<li><strong>Integraci\u00f3 amb CRM<\/strong> i altres eines inform\u00e0tiques.<\/li>\n<li><strong>Converg\u00e8ncia total<\/strong>: una \u00fanica extensi\u00f3 de la centraleta tant des del lloc fixe com des del tel\u00e8fon m\u00f2bil.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>SoftDoit, comparador de software l\u00edder a Espanya i Llatinoam\u00e8rica, ha presentat les conclusions del seu primer informe sobre la \u201cSituaci\u00f3 Actual del Software de Centraletes\u201d en el qual han participat diverses empreses i on masvoz ha jugat un paper destacat. Aquest informe indica que m\u00e9s del 80% dels prove\u00efdors de software de centraletes han augmentat&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/ca\/blog\/91-dempreses-prefereix-les-centraletes-virtuals\/\" title=\"Read El 91% d\u2019empreses prefereix les centraletes virtuals\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":32903,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2146],"tags":[],"class_list":["post-32902","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>El 91% d\u2019empreses prefereix les centraletes virtuals - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/ca\/blog\/91-dempreses-prefereix-les-centraletes-virtuals\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"El 91% d\u2019empreses prefereix les centraletes virtuals - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"SoftDoit, comparador de software l\u00edder a Espanya i Llatinoam\u00e8rica, ha presentat les conclusions del seu primer informe sobre la \u201cSituaci\u00f3 Actual del Software de Centraletes\u201d en el qual han participat diverses empreses i on masvoz ha jugat un paper destacat. 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