{"id":32967,"date":"2017-05-16T07:00:30","date_gmt":"2017-05-16T05:00:30","guid":{"rendered":"https:\/\/enreach.es\/blog\/blogmillorar-relacions-empreses-i-clients-gracies-la-telefonia-intel%c2%b7ligent\/"},"modified":"2022-06-23T13:50:10","modified_gmt":"2022-06-23T13:50:10","slug":"blogmillorar-relacions-empreses-i-clients-gracies-la-telefonia-intel%c2%b7ligent","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/blogmillorar-relacions-empreses-i-clients-gracies-la-telefonia-intel%c2%b7ligent\/","title":{"rendered":"Millorar relacions entre empreses i clients, gr\u00e0cies a la telefonia intel\u00b7ligent"},"content":{"rendered":"

Des de fa m\u00e9s 17 anys, Grupo Un\u00edsono \u00e9s un referent a la ind\u00fastria Contact Center BPO i \u00e9s reconegut en el mercat com pioner en tecnologia i innovaci\u00f3. Enfocat a la millora de l\u2019experi\u00e8ncia dels clients en tots els \u00e0mbits de relaci\u00f3: contact center multicanal, Business Process Services (BPS) i consultoria, Un\u00edsono busca generar capes de valor en tots els processos de negoci dins de la relaci\u00f3 amb els seus clients.<\/p>\n

Degut al gran nombre de clients, a l\u2019elevat volum de trucades i a les especificitats de cadascun dels projectes del seu call center, Un\u00edsono<\/a> necessitava disposar d\u2019un servei de numeraci\u00f3 telef\u00f2nica global, flexible i avan\u00e7at<\/strong>, per donar resposta a les necessitats de cada client.<\/p>\n

Numeraci\u00f3 telef\u00f2nica amb valor afegit<\/strong><\/h5>\n

Per seguir oferint als seus clients un servei d\u2019alta qualitat en conson\u00e0ncia amb l\u2019actual transformaci\u00f3 digital<\/strong>, Un\u00edsono necessitava un partner estrat\u00e8gic que li proporcion\u00e9s les eines tecnol\u00f2giques necess\u00e0ries.<\/p>\n

La numeraci\u00f3 telef\u00f2nica<\/a> al n\u00favol de masvoz<\/a> permet l\u2019acc\u00e9s a un tauler de control on poden configurar-se els requeriments concrets<\/a> de cada servei: condicions hor\u00e0ries d\u2019atenci\u00f3 telef\u00f2nica<\/strong>, locucions de benvinguda<\/strong>, IVR<\/strong>, b\u00fasties de veu<\/strong>…<\/p>\n

\n

\u201cLa numeraci\u00f3 telef\u00f2nica de masvoz ens aporta un important valor afegit: la constant capacitat d\u2019adaptaci\u00f3 a cada nou escenari, el contacte \u00e0gil i directe, la flexibilitat per ajustar-nos a les necessitats i complir amb l\u2019alta qualitat que exigeixen els nostres clients\u201d, explica Javier Rinc\u00f3n, CTO de Grupo Un\u00edsono.<\/p>\n<\/blockquote>\n

Gestionar m\u00e9s d\u20191 mili\u00f3 de trucades a l\u2019any<\/strong><\/h5>\n

Actualment, masvoz subministra a Grupo Un\u00edsono m\u00e9s de 70 serveis de numeraci\u00f3 actius, entre els quals es troben n\u00fameros comercials<\/a> <\/strong>900, 901 i 902; i n\u00fameros geogr\u00e0fics<\/a> nacionals i internacionals<\/strong>, amb els quals es gestionen m\u00e9s de 98.000 trucades al mes, el que equival a m\u00e9s d\u20191 mili\u00f3 de trucades a l\u2019any.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Des de fa m\u00e9s 17 anys, Grupo Un\u00edsono \u00e9s un referent a la ind\u00fastria Contact Center BPO i \u00e9s reconegut en el mercat com pioner en tecnologia i innovaci\u00f3. Enfocat a la millora de l\u2019experi\u00e8ncia dels clients en tots els \u00e0mbits de relaci\u00f3: contact center multicanal, Business Process Services (BPS) i consultoria, Un\u00edsono busca generar… Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":27517,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2146],"tags":[],"class_list":["post-32967","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticies"],"acf":[],"yoast_head":"\nMillorar relacions entre empreses i clients, gr\u00e0cies a la telefonia intel\u00b7ligent - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/ca\/blog\/blogmillorar-relacions-empreses-i-clients-gracies-la-telefonia-intel\u00b7ligent\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Millorar relacions entre empreses i clients, gr\u00e0cies a la telefonia intel\u00b7ligent - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Des de fa m\u00e9s 17 anys, Grupo Un\u00edsono \u00e9s un referent a la ind\u00fastria Contact Center BPO i \u00e9s reconegut en el mercat com pioner en tecnologia i innovaci\u00f3. 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