{"id":33014,"date":"2017-07-20T06:54:18","date_gmt":"2017-07-20T04:54:18","guid":{"rendered":"https:\/\/enreach.es\/blog\/la-telefonia-les-oficines-del-futur-mes-serveis-menys-costos\/"},"modified":"2023-12-13T16:20:47","modified_gmt":"2023-12-13T15:20:47","slug":"la-telefonia-les-oficines-del-futur-mes-serveis-menys-costos","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/la-telefonia-les-oficines-del-futur-mes-serveis-menys-costos\/","title":{"rendered":"La telefonia de les oficines del futur: m\u00e9s serveis, menys costos"},"content":{"rendered":"

Com seran les oficines del futur \u00e9s una q\u00fcesti\u00f3 que moltes empreses es plantegen, sobretot degut a les innumerables tend\u00e8ncies que v\u00e9nen de la m\u00e0 de la transformaci\u00f3 digital com s\u00f3n la mobilitat (BYOD i CYOD) i el teletreball, la intel\u00b7lig\u00e8ncia artificial, les comunicacions al n\u00favol, les eines de treball col\u00b7laboratiu o el Big Data.<\/p>\n

Actualment, estem acostumats a arribar al nostre lloc de feina i trobar-nos tel\u00e8fons de sobretaula que ens acompanyen al llarg de tota la nostra jornada laboral. Per\u00f2, \u00e9s possible un futur en qu\u00e8 les oficines no tinguin tel\u00e8fons tal i com els coneixem avui dia? Aquesta imatge tan quotidiana pot canviar molt abans del que pensen gr\u00e0cies a sistemes de telefonia en el n\u00favol <\/strong>com les centraletes virtuals.<\/p>\n

De fet, les centraletes virtuals ja estan canviant l\u2019arquitectura de moltes oficines a pa\u00efsos de tot el m\u00f3n. A Espanya, per exemple, el 91% de les empreses opten per implantar aquest tipus de solucions, tal i com indica l\u2019informe<\/strong><\/a> \u201cLa Situaci\u00f3 Actual del Software de Centraletes\u201d elaborat per SoftDoit. Gr\u00e0cies a aquestes, en un futur proper, s\u2019imposar\u00e0 la virtualitzaci\u00f3 i els equips de comunicacions a les empreses es reduiran a aplicacions web <\/strong>(un tauler de control) des de les quals es podran gestionar les centraletes, i a terminals webphone o softphone<\/strong> integrats als smartphones o navegadors dels dispositius que estiguin usant els professionals en cada moment.<\/p>\n

\u00c9s l\u2019evoluci\u00f3 de les comunicacions tradicionals basades en equips cars i models comercials r\u00edgids, cap a un model de comunicacions com a servei, basat en la simplicitat, flexibilitat i efici\u00e8ncia del n\u00favol.<\/p>\n

Serveis, efici\u00e8ncia i reducci\u00f3 de costos<\/strong><\/h5>\n

Els serveis de telefonia al n\u00favol com les centraletes virtuals<\/strong><\/a> generen importants estalvis de costos per m\u00faltiples vies.<\/p>\n

En primer lloc, les aplicacions \u2018cloud\u2019 no requereixen d\u2019inversions en equips o terminals telef\u00f2nics, ni en llic\u00e8ncies de software. Simplement es contracten, s\u2019activen i es configuren c\u00f2modament des d\u2019una interf\u00edcie online. A m\u00e9s, nom\u00e9s es paguen les extensions que s\u2019usen en cada moment, puguent afegir o treure noves extensions en temps real i amb total llibertat.<\/p>\n

En segon lloc, no \u00e9s necessari assumir costos de manteniment t\u00e8cnic ni de reparacions ja que les aplicacions en el n\u00favol mai queden obsoletes ni s\u2019espatllen. \u00c9s un servei disponible 24\/7 sempre actualitzat a l\u2019\u00faltima versi\u00f3.<\/p>\n

Finalment, la simplicitat en la gesti\u00f3 online de totes les funcionalitats permet estalviar temps de gesti\u00f3, i alliberar-se de la necessitat de contractar t\u00e8cnics especialitzats.<\/p>\n

Optimitzaci\u00f3 de recursos amb recepcionistes virtuals<\/strong><\/h5>\n

La implantaci\u00f3 d\u2019una centraleta virtual tamb\u00e9 permet optimitzar els recursos<\/strong>, donat que una de les seves m\u00faltiples funcionalitats avan\u00e7ades \u00e9s el servei d\u2019IVR<\/strong> (Interactive Voice Response), o el que \u00e9s el mateix, un recepcionista virtual per a l\u2019empresa.<\/p>\n

L\u2019IVR agilitza la recepci\u00f3 i gesti\u00f3 de les trucades, evitant els colls d\u2019ampolla a l\u2019entrada de trucades. Per a les organitzacions, poder distribuir de forma l\u00f2gica les trucades en els diferents departaments sense necessitat de tenir una persona dedicada a aix\u00f2 i que pugui encarregar-se de tasques de valor afegit<\/strong> t\u00e9 un gran valor, no nom\u00e9s a nivell d\u2019efici\u00e8ncia, sin\u00f3 tamb\u00e9 d\u2019estalvi de costos.<\/p>\n

Estalvis en mobilitat, terminals i trucades internacionals<\/strong><\/h5>\n

La mobilitat dels treballadors en l\u2019\u00e0mbit empresarial \u00e9s actualment una realitat imparable i inevitable. Per aix\u00f2 \u00e9s important que puguin estar sempre connectats a la seva extensi\u00f3<\/strong> all\u00e0 on estiguin, en qualsevol moment i sense costos afegits. Ja sigui des del seu ordinador, port\u00e0til, tauleta o dispositiu m\u00f2bil.<\/p>\n

Aplicacions com BizPhone o Webphone permeten als empleats connectar-se a la seva extensi\u00f3 de la centraleta virtual de l\u2019empresa des del dispositiu que tinguin m\u00e9s a m\u00e0 en cada moment. Aquestes eines suposen un gran estalvi de costos en trucades<\/strong>, segons el tipus de connexi\u00f3 de dades contractada, utilitzant telefonia tradicional o telefonia IP.<\/p>\n

En el cas dels smartphones<\/strong>, els treballadors poden instal\u00b7lar un softphone com BizPhone<\/strong><\/a> per portar la seva extensi\u00f3 corporativa al seu m\u00f2bil. En el cas dels ordinadors, port\u00e0tils o tauletes<\/strong>, els empleats poden rebre i emetre trucades des d\u2019un navegador gr\u00e0cies a la tecnologia WebRTC, a trav\u00e9s de Webphone<\/strong><\/a>. Ambdues solucions permeten trucar a qualsevol punt del planeta usant l\u2019extensi\u00f3 de la centraleta des de qualsevol dispositiu, des de qualsevol lloc, i aprofitant la connexi\u00f3 a Internet. Sense preocupacions de roaming ni tarifes internacionals.<\/p>\n

Les oficines sense tel\u00e8fons de sobretaula, amb centraletes virtuals i sistemes de comunicacions al n\u00favol, amb les extensions integrades als navegadors de cada dispositiu m\u00f2bil, i amb models comercials flexibles de pagament per \u00fas, no s\u00f3n ci\u00e8ncia ficci\u00f3. El futur de les comunicacions \u2018cloud\u2019 \u00e9s avui, i milers d\u2019empreses de tot el m\u00f3n ja han migrat a l\u2019estalvi, la simplicitat i flexibilitat de les comunicacions com a servei.<\/p>\n","protected":false},"excerpt":{"rendered":"

Com seran les oficines del futur \u00e9s una q\u00fcesti\u00f3 que moltes empreses es plantegen, sobretot degut a les innumerables tend\u00e8ncies que v\u00e9nen de la m\u00e0 de la transformaci\u00f3 digital com s\u00f3n la mobilitat (BYOD i CYOD) i el teletreball, la intel\u00b7lig\u00e8ncia artificial, les comunicacions al n\u00favol, les eines de treball col\u00b7laboratiu o el Big Data…. Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":27590,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[1,2144],"tags":[],"class_list":["post-33014","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categoria","category-comunicacions-al-nuvol"],"acf":[],"yoast_head":"\nLa telefonia de les oficines del futur: m\u00e9s serveis, menys costos - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/ca\/blog\/la-telefonia-les-oficines-del-futur-mes-serveis-menys-costos\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La telefonia de les oficines del futur: m\u00e9s serveis, menys costos - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Com seran les oficines del futur \u00e9s una q\u00fcesti\u00f3 que moltes empreses es plantegen, sobretot degut a les innumerables tend\u00e8ncies que v\u00e9nen de la m\u00e0 de la transformaci\u00f3 digital com s\u00f3n la mobilitat (BYOD i CYOD) i el teletreball, la intel\u00b7lig\u00e8ncia artificial, les comunicacions al n\u00favol, les eines de treball col\u00b7laboratiu o el Big Data.... 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