{"id":33028,"date":"2017-10-03T07:24:11","date_gmt":"2017-10-03T05:24:11","guid":{"rendered":"https:\/\/enreach.es\/blog\/la-infraestructura-contact-centers-al-nuvol-canvi-constant-2\/"},"modified":"2022-06-23T13:50:21","modified_gmt":"2022-06-23T13:50:21","slug":"la-infraestructura-contact-centers-al-nuvol-canvi-constant-2","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/la-infraestructura-contact-centers-al-nuvol-canvi-constant-2\/","title":{"rendered":"La infraestructura de contact centers al n\u00favol, en canvi constant"},"content":{"rendered":"<p>L\u2019informe \u201cCloud-based Contact Center Infraestructure Market Report\u201d elaborat per la firma DMG Consulting constitueix una valuosa font de refer\u00e8ncia per analitzar el present i el futur de les tecnologies de la informaci\u00f3 en general, i dels contact center basats en el n\u00favol en particular. Aix\u00ed, l\u2019estudi destaca la infraestructura de contact centers al n\u00favol com un mercat en canvi constant.<\/p>\n<p>Innovaci\u00f3, tend\u00e8ncies, desafiaments, taxes d\u2019adopci\u00f3, rendibilitat de les inversions, quotes de mercat, beneficis i fins i tot millors pr\u00e0ctiques, s\u00f3n nom\u00e9s alguns dels aspectes analitzats en aquest complet informe del qual es despr\u00e8n que <strong>el mercat d\u2019infraestructura de <\/strong><a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\"><strong>contact centers al n\u00favol<\/strong><\/a><strong> est\u00e0 experimentant importants canvis<\/strong> en base a un creixement en la tend\u00e8ncia a adquisicions i fusions empresarials.<\/p>\n<h5><strong>La infraestructura de contact centers al n\u00favol, en canvi constant<\/strong><\/h5>\n<p>Des de la perspectiva d\u2019una an\u00e0lisi profunda de l\u2019activitat, DMG indica que des de l\u2019any 2008, moment en qu\u00e8 va comen\u00e7ar a configurar-se aquest informe anual, cada cop \u00e9s major el nombre de prove\u00efdors que competeixen en el segment del mercat d\u2019infraestructura de centres de contacte basats en el n\u00favol (m\u00e9s de 150 prove\u00efdors a tot el m\u00f3n), un mercat definitiu com \u201caltament competitiu i agressiu\u201d en aquest informe.<\/p>\n<p>Quan parlem d\u2019empreses de menor mida i participaci\u00f3, el preu \u00e9s un dels principals criteris a l\u2019hora d\u2019escollir servei i prove\u00efdors. D\u2019altra banda, l\u2019extrem superior del mercat \u00e9s menys sensible als preus i presta major atenci\u00f3 a aspectes com la <strong>fiabilitat<\/strong> i el <strong>rendiment del sistema<\/strong>, el seu <strong>abast geogr\u00e0fic<\/strong>, la seva <strong>major funcionalitat<\/strong>, els <strong>serveis proporcionats<\/strong> pels prove\u00efdors, l\u2019<strong>escalabilitat<\/strong>, la <strong>flexibilitat<\/strong>, etc\u00e8tera.<\/p>\n<p>Des de la perspectiva de l\u2019an\u00e0lisi del nivell de satisfacci\u00f3 en relaci\u00f3 al prove\u00efdor d\u2019infraestructura de contact centers en el n\u00favol, l\u2019<a href=\"http:\/\/8b43e3f5d4d7773b97dd-0387da740696a89f79c8a705eca01c89.r29.cf1.rackcdn.com\/2016%20inContact%20CBCCI%20Market%20Report%20Reprint%20February%202017.pdf\"><strong>informe<\/strong><\/a> proporciona una visi\u00f3 global de les <strong>tend\u00e8ncies generals del mercat<\/strong> i les principals q\u00fcestions i preocupacions de l\u2019usuari final, els resultats que es desprenen de l\u2019estudi estad\u00edstic realitzat sobre els onze prove\u00efdors m\u00e9s grans, revelen que el 56,8% de les empreses enquestades es troba altament satisfet, mentre que el 33,3% es va mostrar satisfet; nom\u00e9s el 4,55% va manifestar estar completament satisfet, enfront del 5,03% que estava una mica satisfet.<\/p>\n<p>No obstant, aquest informe revela molts altres aspectes que resulten de gran valor pel progr\u00e9s immediat del <strong>mercat d\u2019infraestructura de contact centers al n\u00favol<\/strong>, incloent una qualificaci\u00f3 mitja de satisfacci\u00f3 per categoria per a cadascun dels onze principals prove\u00efdors del m\u00f3n que, probablement, resulti vital a l\u2019hora d\u2019escollir prove\u00efdor per a la seva empresa.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019informe \u201cCloud-based Contact Center Infraestructure Market Report\u201d elaborat per la firma DMG Consulting constitueix una valuosa font de refer\u00e8ncia per analitzar el present i el futur de les tecnologies de la informaci\u00f3 en general, i dels contact center basats en el n\u00favol en particular. Aix\u00ed, l\u2019estudi destaca la infraestructura de contact centers al n\u00favol com&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/ca\/blog\/la-infraestructura-contact-centers-al-nuvol-canvi-constant-2\/\" title=\"Read La infraestructura de contact centers al n\u00favol, en canvi constant\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":27654,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[7],"tags":[],"class_list":["post-33028","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-inteligente"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>La infraestructura de contact centers al n\u00favol, en canvi constant - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/blog\/la-infraestructura-contact-centers-la-nube-constante-cambio\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La infraestructura de contact centers al n\u00favol, en canvi constant - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"L\u2019informe \u201cCloud-based Contact Center Infraestructure Market Report\u201d elaborat per la firma DMG Consulting constitueix una valuosa font de refer\u00e8ncia per analitzar el present i el futur de les tecnologies de la informaci\u00f3 en general, i dels contact center basats en el n\u00favol en particular. 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