{"id":33029,"date":"2017-10-17T06:00:05","date_gmt":"2017-10-17T04:00:05","guid":{"rendered":"https:\/\/enreach.es\/blog\/futur-del-mercat-ivr-als-contact-center-2017-2021\/"},"modified":"2022-06-23T13:50:21","modified_gmt":"2022-06-23T13:50:21","slug":"futur-del-mercat-ivr-als-contact-center-2017-2021","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/futur-del-mercat-ivr-als-contact-center-2017-2021\/","title":{"rendered":"El futur del mercat IVR als Contact Center: 2017-2021"},"content":{"rendered":"<p>El mercat mundial d\u2019IVR (Interactive Voice Response o sistemes de Resposta de Veu Interactiva) experimentar\u00e0 una taxa anual composta de creixement estimada en el 12,63% durant els propers anys, tal i com conclou l\u2019\u00faltim informe elaborat per la firma d\u2019an\u00e0lisi de mercat Research and Markets. Aix\u00ed, aquest informe descriu quin ser\u00e0 el futur del mercat IVR als Contact Center.<\/p>\n<p>L\u2019estudi \u201cGlobal IVR System Market 2017-2021\u201d constitueix una valuosa font de coneixement que ens aproxima a l\u2019estat actual i a les perspectives de creixement pels propers anys quant a l\u2019adopci\u00f3 i implantaci\u00f3 de la tecnologia IVR es refereix, cada cop m\u00e9s estesa, aix\u00ed com a les raons que justifiquen la seva expansi\u00f3.<\/p>\n<h5><strong>El futur del mercat IVR als Contact Center<\/strong><\/h5>\n<p>En aquest sentit, un dels principals impulsors del mercat global de sistemes IVR \u00e9s l\u2019increment en el volum de trucades efectuades pels clients. Researchs and Markets conclou que el nombre de trucades s\u2019ha disparat degut a qu\u00e8 els agents no s\u00f3n capa\u00e7os de rebre les trucades. En conseq\u00fc\u00e8ncia, les empreses fan <strong>\u00fas de les <\/strong><a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\/recepcio-de-trucades\"><strong>tecnologies IVR<\/strong><\/a><strong> per gestionar de manera m\u00e9s efica\u00e7 i eficient el major nombre de trucades<\/strong>, a l\u2019hora que proporcionen una major interacci\u00f3 amb el client.<\/p>\n<p>D\u2019altra banda, l\u2019\u00fas de la tecnologia de doble to i de veu redueix el temps d\u2019espera en cada trucada, especialment quan existeix una demanda estacional per a determinats productes, cosa que ha facilitat un increment de les trucades sortints de forma simult\u00e0nia a l\u2019automatitzaci\u00f3 de les tasques m\u00e9s rutin\u00e0ries, fet que ha ajudat a <strong>millorar l\u2019efici\u00e8ncia dels agents<\/strong>.<\/p>\n<p>A m\u00e9s, l\u2019informe recull que un dels principals reptes en <strong>el futur del mercat IVR als Contact Center <\/strong>continua sent la privacitat de les dades i els riscos per a la seguretat. Els sistemes IVR emprats en els contact center han de ser capa\u00e7os de garantir la privacitat i la seguretat de les dades dels clients. Per aix\u00f2, les solucions de TI implementades han d\u2019observar l\u2019estricte compliment de les normes i directrius establertes a cada regi\u00f3 o pa\u00eds. I en aquesta mateixa l\u00ednia, els prove\u00efdors de solucions de TI han de garantir caracter\u00edstiques d\u2019autenticaci\u00f3 i seguretat avan\u00e7ades i acords a les directrius reguladores m\u00e9s recents.<\/p>\n<p>En conclusi\u00f3, l\u2019<a href=\"https:\/\/www.researchandmarkets.com\/research\/h596k5\/global\"><strong>informe<\/strong><\/a><strong> sobre el futur del mercat IVR als Contact Center<\/strong>, \u201cGlobal IVR System Market 2017-2021\u201d, es perfila com una valuosa font d\u2019informaci\u00f3 i consulta sobre la situaci\u00f3 actual i futura del sector, les seves perspectives de creixement durant el proper lustre, els principals protagonistes i les raons i tend\u00e8ncies m\u00e9s importants.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El mercat mundial d\u2019IVR (Interactive Voice Response o sistemes de Resposta de Veu Interactiva) experimentar\u00e0 una taxa anual composta de creixement estimada en el 12,63% durant els propers anys, tal i com conclou l\u2019\u00faltim informe elaborat per la firma d\u2019an\u00e0lisi de mercat Research and Markets. Aix\u00ed, aquest informe descriu quin ser\u00e0 el futur del mercat&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/ca\/blog\/futur-del-mercat-ivr-als-contact-center-2017-2021\/\" title=\"Read El futur del mercat IVR als Contact Center: 2017-2021\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":27658,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[],"class_list":["post-33029","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>El futur del mercat IVR als Contact Center: 2017-2021 - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/blog\/futuro-del-mercado-ivr-los-contact-center-2017-2021\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"El futur del mercat IVR als Contact Center: 2017-2021 - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"El mercat mundial d\u2019IVR (Interactive Voice Response o sistemes de Resposta de Veu Interactiva) experimentar\u00e0 una taxa anual composta de creixement estimada en el 12,63% durant els propers anys, tal i com conclou l\u2019\u00faltim informe elaborat per la firma d\u2019an\u00e0lisi de mercat Research and Markets. 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