{"id":33032,"date":"2017-10-10T06:00:19","date_gmt":"2017-10-10T04:00:19","guid":{"rendered":"https:\/\/enreach.es\/blog\/com-millorar-roi-del-teu-ecommerce-mitjancant-solucions-telefonia\/"},"modified":"2022-06-23T13:50:22","modified_gmt":"2022-06-23T13:50:22","slug":"com-millorar-roi-del-teu-ecommerce-mitjancant-solucions-telefonia","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/com-millorar-roi-del-teu-ecommerce-mitjancant-solucions-telefonia\/","title":{"rendered":"Com millorar el ROI del teu eCommerce mitjan\u00e7ant solucions de telefonia"},"content":{"rendered":"<p>Un eCommerce no \u00e9s un negoci convencional. Reuneix de manera excepcional aspectes tecnol\u00f2gics, de disseny i d\u2019experi\u00e8ncia d\u2019usuari. No dep\u00e8n d\u2019una ubicaci\u00f3 f\u00edsica amb m\u00e9s o menys vianants per minut, i est\u00e0 a la vegada a prop i lluny de clients i competidors de tot el m\u00f3n. S\u00f3n negocis que depenen d\u2019aconseguir economies d\u2019escala, minimitzar el cost d\u2019atracci\u00f3, maximitzar la r\u00e0tio de conversi\u00f3, i optimitzar els processos log\u00edstics. D\u00e9u n\u2019hi do. Per aix\u00f2 \u00e9s important con\u00e8ixer com millorar el ROI del teu eCommerce.<\/p>\n<p>Els eCommerce, a m\u00e9s, competeixen en un m\u00f3n en constant canvi tecnol\u00f2gic, i necessiten estar permanentment analitzant indicadors, optimitzant recursos, i incorporant noves eines i processos que millorin el seu ROI. En aquest sentit, s\u00f3n negocis purament digitals. Mesurar, analitzar, optimitzar, i si pot ser en temps real, millor.<\/p>\n<h5><strong>Eines per millorar el ROI d\u2019un eCommerce<\/strong><\/h5>\n<p>Actualment existeixen multitud de sofisticades eines de m\u00e0rqueting per eCommerce disponibles en el mercat. Serveis que automatitzen licitacions d\u2019anuncis per a certs espais, que persegueixen a usuaris que han deixat el carret a mitges, que envien emails amb enlla\u00e7os a v\u00eddeos personalitzats&#8230;. hi ha centenars d\u2019exemples. Acostumen a ser de dubt\u00f3s retorn, sovint agressives amb els usuaris, i que tot sovint requereixen de coneixements especialitzats, o d\u2019una escala descomunal per ser rendibles.<\/p>\n<p>En aquesta cerca del \u2018Daurat\u2019 de l\u2019eCommerce, molts negocis digitals encara no coneixen el potencial que ofereixen eines especialitzades de telefonia, per millorar el ROI a totes les etapes del cicle de compra d\u2019un usuari. Eines poderoses en rendiment, per\u00f2 simples i eficients en la seva aplicaci\u00f3, que compleixen a la perfecci\u00f3 el repte b\u00e0sic i fonamental de tot eCommerce: connectar millor amb els usuaris; connectar amb ells de la manera m\u00e9s efica\u00e7 i eficient, en el moment prec\u00eds.<\/p>\n<blockquote>\n<p><em> Com diu Forrester en el seu informe \u2018Trends 2016: The Future of Customer Service\u2019, un 53% de les persones abandonen la seva compra online si no obtenen una resposta immediata als seus dubtes.<\/em><\/p>\n<\/blockquote>\n<h5><strong>Eines de comunicaci\u00f3 per a tot el cicle de compra<\/strong><\/h5>\n<p>En aquest article destaquem les principals idees extretes del <a href=\"\/\/www.masvoz.es\/webinar-ecommerce-17b\/?utm_campaign=webinarecommerce17&amp;utm_medium=masvoz-blog&amp;utm_source=masvoz&amp;utm_content=post-text-link\"><strong>webinar gratu\u00eft<\/strong><\/a> <em>\u2018Com millorar el ROI del teu eCommerce mitjan\u00e7ant solucions de telefonia\u2019<\/em>, on a m\u00e9s del resumit aqu\u00ed, s\u2019expliquen casos reals amb les seves xifres sobre eCommerce que ja empren eines de telefonia i comunicacions intel\u00b7ligents, disponibles al mercat.<\/p>\n<p>&nbsp;<\/p>\n<a href=\"\/\/www.masvoz.es\/webinar-ecommerce-17\/?utm_campaign=webinarecommerce17&amp;utm_medium=masvoz-blog&amp;utm_source=masvoz&amp;utm_content=post-ad\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-8247 size-full\" src=\"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/webinar_blog_2-1.png\" alt=\"webinar_blog_2\" width=\"970\" height=\"225\" \/><\/a>\n<p><strong>Fase 1. Atracci\u00f3<\/strong><\/p>\n<p>Com puc millorar la meva estrat\u00e8gia d\u2019atracci\u00f3 de clients? Com puc saber quin canal o campanya \u00e9s la m\u00e9s rendible?<\/p>\n<p>Amb una simple estrat\u00e8gia de <a href=\"https:\/\/www.masvoz.cat\/numeracion-telefonica\/?utm_campaign=webinarecommerce17&amp;utm_medium=masvoz-blog&amp;utm_source=masvoz&amp;utm_content=post-text-link\"><strong>numeraci\u00f3 telef\u00f2nica internacional<\/strong><\/a>, pots disposar de n\u00fameros de tel\u00e8fon locals de tots els pa\u00efsos del m\u00f3n, i pots assignar-los a les teves campanyes, sites o landings. Operadors de valor afegit com masvoz, t\u2019ofereixen la possibilitat de dirigir i gestionar aquestes trucades a l\u2019equip d\u2019atenci\u00f3 pertinent, per respondre exactament a all\u00f2 que espera el teu usuari, disparar les vendes per contacte, i poder a m\u00e9s rastrejar mitjan\u00e7ant <em>call-tracking<\/em>, l\u2019\u00e8xit d\u2019aquella campanya, anunci, producte o landing concreta.<\/p>\n<p><strong>Fase 2. Conversi\u00f3<\/strong><\/p>\n<p>Com puc optimitzar la meva inversi\u00f3 en m\u00e0rqueting millorant la r\u00e0tio de conversi\u00f3?<\/p>\n<p>Ja tenim a la nova clienta potencial a la nostra p\u00e0gina, i ens enfrontem a l\u2019aut\u00e8ntic moment de la veritat. El producte adequat, el moment prec\u00eds, el preu just&#8230; i a la usu\u00e0ria li sorgeix un dubte. Tres pestanyes del seu navegador mostren el mateix producte al mateix preu&#8230; tic tac tic tac&#8230;<\/p>\n<p>La nostra clienta potencial ens comprar\u00e0 a nosaltres si li resolem el dubte en aquell moment, i pel canal m\u00e9s c\u00f2mode per a ell o ella. Una trucada a un 900, un servei de xat o un click-to-call marquen la difer\u00e8ncia en aquella r\u00e0tio de conversi\u00f3. O millor encara, oferir una trucada gratu\u00efta en un sol clic, com el servei <a href=\"https:\/\/www.masvoz.cat\/click-and-talk\/?utm_campaign=webinarecommerce17&amp;utm_medium=masvoz-blog&amp;utm_source=masvoz&amp;utm_content=post-text-link\"><strong>Click&amp;Talk<\/strong><\/a>, que ofereix l\u2019efic\u00e0cia d\u2019un click-to-call o un n\u00famero 900, per\u00f2 amb un 80% d\u2019estalvi en costos per a l\u2019empresa.<\/p>\n<p>No obstant, \u00e9s necessari puntualitzar que el veritable valor afegit no est\u00e0 a la trucada en s\u00ed, sin\u00f3 en la forma com es gestiona el nostre contact center. Qualsevol servei de comunicaci\u00f3 instant\u00e0nia ha de ser gestionat mitjan\u00e7ant una <a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\/?utm_campaign=webinarecommerce17&amp;utm_medium=masvoz-blog&amp;utm_source=masvoz&amp;utm_content=post-text-link\"><strong>soluci\u00f3 d\u2019atenci\u00f3 a clients professional<\/strong><\/a>, i amb total integraci\u00f3 amb sistemes CRM.<\/p>\n<p><strong>Fase 3. Delivery<\/strong><\/p>\n<p>El nostre client ha comprat&#8230; com puc millorar la seva experi\u00e8ncia d\u2019espera i recepci\u00f3 de l\u2019enviament?<\/p>\n<p>Ens interessa assignar els recursos del nostre centre d\u2019atenci\u00f3 a clients a les tasques amb major retorn. En aquest sentit, no haur\u00edem d\u2019estar ocupant minuts d\u2019agents per respondre sobre estats d\u2019un enviament. Serveis com <strong>IVR avan\u00e7ats<\/strong> o <a href=\"https:\/\/www.masvoz.cat\/2-way-sms\/?utm_campaign=webinarecommerce17&amp;utm_medium=masvoz-blog&amp;utm_source=masvoz&amp;utm_content=post-text-link\"><strong>2-Way SMS<\/strong><\/a> responen a totes aquestes preguntes previsibles dels nostres clients, sense ocupar ni un 1% dels nostres recursos m\u00e9s valuosos.<\/p>\n<p><strong>Fase 4. Feedback<\/strong><\/p>\n<p>Ha quedat satisfet el nostre client? Repetir\u00e0? Ens recomanar\u00e0?<\/p>\n<p>Hi ha desenes de maneres de configurar i automatitzar enquestes telef\u00f2niques o via SMS despr\u00e9s de cada interacci\u00f3, i obtenir estad\u00edstiques en temps real, per producte, campanya&#8230; A m\u00e9s, podem integrar aquesta informaci\u00f3 amb aplicacions <em>saas<\/em> que mesuren <em>Net Promoter Score<\/em>, per exemple.<\/p>\n<h5><strong>Com millorar el ROI del teu eCommerce amb intel\u00b7lig\u00e8ncia de negoci\u00a0<\/strong><\/h5>\n<p>En tot aquest proc\u00e9s de <em>customer journey<\/em>, totes i cadascuna de les interaccions amb clients poden i han de ser mesurades. Amb les solucions adequades, aquesta informaci\u00f3 \u00e9s f\u00e0cilment integrable amb qualsevol aplicaci\u00f3 digital, CRP o ERP, per poder analitzar i prendre decisions orientades a l\u2019optimitzaci\u00f3 de recursos.<\/p>\n<p>En resum, per augmentar el ROI d\u2019un eCommerce, el primer \u00e9s focalitzar-se en millorar la comunicaci\u00f3 amb usuaris o clients. Abans d\u2019invertir m\u00e9s en publicitat, o fer prova i error amb noves promeses tecnol\u00f2giques, aprofita al m\u00e0xim els teus millors recursos amb un enfocament b\u00e0sic: connectant de manera intel\u00b7ligent els teus usuaris amb el teu centre d\u2019atenci\u00f3 a clients en cada moment del cicle de compra.<\/p>\n<p>Al millorar aquella experi\u00e8ncia d\u2019usuari, i integrant la informaci\u00f3 generada en els sistemes corporatius, els n\u00fameros milloren instant\u00e0niament.<\/p>\n<p>Per m\u00e9s informaci\u00f3, accedir al webinar gratu\u00eft: <a href=\"\/\/www.masvoz.es\/webinar-ecommerce-17b\/?utm_campaign=webinarecommerce17&amp;utm_medium=masvoz-blog&amp;utm_source=masvoz&amp;utm_content=post-text-link\"><em>\u2018Com millorar el ROI del teu eCommerce mitjan\u00e7ant solucions de telefonia\u2019<\/em><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Un eCommerce no \u00e9s un negoci convencional. Reuneix de manera excepcional aspectes tecnol\u00f2gics, de disseny i d\u2019experi\u00e8ncia d\u2019usuari. No dep\u00e8n d\u2019una ubicaci\u00f3 f\u00edsica amb m\u00e9s o menys vianants per minut, i est\u00e0 a la vegada a prop i lluny de clients i competidors de tot el m\u00f3n. S\u00f3n negocis que depenen d\u2019aconseguir economies d\u2019escala, minimitzar&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/ca\/blog\/com-millorar-roi-del-teu-ecommerce-mitjancant-solucions-telefonia\/\" title=\"Read Com millorar el ROI del teu eCommerce mitjan\u00e7ant solucions de telefonia\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":33036,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[],"class_list":["post-33032","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Com millorar el ROI del teu eCommerce mitjan\u00e7ant solucions de telefonia - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/blog\/mejorar-roi-ecommerce-mediante-soluciones-telefonia\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Com millorar el ROI del teu eCommerce mitjan\u00e7ant solucions de telefonia - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Un eCommerce no \u00e9s un negoci convencional. 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Reuneix de manera excepcional aspectes tecnol\u00f2gics, de disseny i d\u2019experi\u00e8ncia d\u2019usuari. No dep\u00e8n d\u2019una ubicaci\u00f3 f\u00edsica amb m\u00e9s o menys vianants per minut, i est\u00e0 a la vegada a prop i lluny de clients i competidors de tot el m\u00f3n. S\u00f3n negocis que depenen d\u2019aconseguir economies d\u2019escala, minimitzar... 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