{"id":33043,"date":"2017-10-25T06:00:11","date_gmt":"2017-10-25T04:00:11","guid":{"rendered":"https:\/\/enreach.es\/blog\/esta-teu-contact-center-preparat-pel-black-friday\/"},"modified":"2022-06-23T13:50:22","modified_gmt":"2022-06-23T13:50:22","slug":"esta-teu-contact-center-preparat-pel-black-friday","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/esta-teu-contact-center-preparat-pel-black-friday\/","title":{"rendered":"Est\u00e0 el teu Contact Center preparat pel Black Friday?"},"content":{"rendered":"<p>Comen\u00e7a el compte enrere pel Black Friday 2017, una de les dates m\u00e9s importants del comer\u00e7 electr\u00f2nic mundial i una de les marques m\u00e9s clares de l\u2019inici de la campanya nadalenca. El seu nom es va originar el 1961, quan els oficials de policia de Filad\u00e8lfia van comen\u00e7ar a descriure amb aquestes paraules l\u2019elevat tr\u00e0nsit que es produ\u00efa el dia despr\u00e9s del Dia d\u2019Acci\u00f3 de Gr\u00e0cies.<\/p>\n<p>Actualment, el Black Friday s\u2019ha convertit en un esdeveniment ple de descomptes i promocions que, amb nom\u00e9s 5 anys d\u2019antiguitat a Espanya, ja s\u2019ha convertit en una <strong>data destacada en els calendaris de departaments de m\u00e0rqueting i vendes <\/strong>de qualsevol negoci que s\u2019apreci\u00ef, sent un dels dies amb els pics de vendes m\u00e9s importants de l\u2019any. De fet, <strong>el comer\u00e7 electr\u00f2nic a Espanya va assolir el 2016 xifres r\u00e8cord de vendes durant el Black Friday<\/strong>, superant tots els pron\u00f2stics. En concret, les vendes online es van incrementar de mitjana un 35%, segons dades de l\u2019organitzaci\u00f3 empresarial de log\u00edstica i transport UNO.<\/p>\n<p>Les previsions de vendes pel 2017 s\u00f3n molt optimistes. Tant \u00e9s aix\u00ed, que els experts del sector pronostiquen que el Black Friday 2017 ser\u00e0 l\u2019any de la consolidaci\u00f3 d\u2019aquest dia de grans ofertes. Despr\u00e9s d\u2019un lustre, <strong>aquest any el Black Friday arribar\u00e0 a la seva maduresa comercial i s\u2019espera batre un r\u00e8cord en el nombre d\u2019articles que tindran descomptes a Espanya<\/strong>, una oportunitat que molts consumidors no van deixar passar. Tot i que s\u2019haur\u00e0 d\u2019esperar a analitzar les vendes despr\u00e9s de la celebraci\u00f3 del \u2018Divendres Negre\u2019, el 24 de novembre, el cert \u00e9s que molts compradors porten temps esperant les ofertes del Black Friday per comprar productes de qualitat estalviant diners.<\/p>\n<h5><strong>Est\u00e0 el teu centre d\u2019atenci\u00f3 a clients preparat pel Black Friday?<\/strong><\/h5>\n<p>No tenim cap dubte que els dies al voltant del Black Friday posaran a prova el dimensionament, efici\u00e8ncia i efic\u00e0cia del teu contact center. Per aix\u00f2, el teu <strong>centre d\u2019atenci\u00f3 al client <\/strong>ha d\u2019estar preparat per atendre totes les consultes i garantir la millor experi\u00e8ncia possible als teus usuaris. Tot aix\u00f2, optimitzant al m\u00e0xim els recursos disponibles i analitzant els resultats en temps real.<\/p>\n<p>Aquestes s\u00f3n algunes recomanacions per maximitzar les teves vendes i optimitzar els recursos del teu contant center durant el Black Friday:<\/p>\n<ul>\n<li>Contracta un <strong><a href=\"https:\/\/www.masvoz.cat\/numeracio-telefonica\/tipus-de-numeracio\">n\u00famero 900 o 902<\/a><\/strong> espec\u00edfic per a la teva campanya Black Friday per a\u00efllar les trucades i donar una atenci\u00f3 personalitzada als potencials clients de la teva promoci\u00f3. Configura els <strong>enrutaments intel\u00b7ligents<\/strong> per dirigir les trucades a diferents equips en funci\u00f3 de m\u00faltiples criteris (geogr\u00e0fics, d\u2019horari&#8230;).<\/li>\n<\/ul>\n<ul>\n<li>Facilita el contacte als teus usuaris, afegint <strong>aplicaciones de voz <\/strong>a la teva pr\u00f2pia p\u00e0gina web <strong>&#8211;<\/strong>com<strong> <a href=\"https:\/\/www.masvoz.cat\/click-and-talk\/\">Click&amp;Talk<\/a> o <a href=\"https:\/\/www.masvoz.cat\/click-to-call\">Click-to-Call<\/a>&#8211;<\/strong>, i connecta-les al teu sistema de contact center.<\/li>\n<\/ul>\n<ul>\n<li>Gestiona totes les interaccions amb els teus clients mitja\u00e7ant una soluci\u00f3 <strong><a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\">cloud contact center<\/a><\/strong> <strong>professional per l\u2019atenci\u00f3 a clients<\/strong>.<\/li>\n<\/ul>\n<ul>\n<li>Configura el teu <strong><a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\/recepcio-de-trucades\">sistema ACD-IVR avanzado<\/a><\/strong> (Resposta de Veu Interactiva) per reduir el temps d\u2019espera als teus usuaris, automatitzar les consultes m\u00e9s habituals, i optimitzar els teus processos.<\/li>\n<\/ul>\n<ul>\n<li>Confia en una <strong>soluci\u00f3 de comunicacions cloud de pagament per \u00fas<\/strong>, per poder dimensionar el teu contact center amb total llibertat, i pagar nom\u00e9s pels agents que necessites durant un per\u00edode de temps concret.<\/li>\n<\/ul>\n<ul>\n<li>Proveeix els teus <strong>agents<\/strong> d\u2019un m\u00f2dul especialitzat per a la recepci\u00f3 de trucades, amb tipificaci\u00f3 i reprogramaci\u00f3.<\/li>\n<\/ul>\n<ul>\n<li>Connecta el teu sistema d\u2019atenci\u00f3 telef\u00f2nica al teu <strong>CRM<\/strong>, y redueix el temps de resposta, captura d\u2019informaci\u00f3 i tancament de comandes.<\/li>\n<\/ul>\n<ul>\n<li>Mantingues el control dels teus resultats i nivell de servei en temps real amb un <em>wallboard<\/em> especialitzat per a <strong>supervisors<\/strong>.<\/li>\n<\/ul>\n<a href=\"\/\/www.masvoz.es\/webinar-ecommerce-17b?utm_campaign=webinarecommerce17&amp;utm_medium=masvoz-blog&amp;utm_source=masvoz&amp;utm_content=post-text-link\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-8253 size-full\" src=\"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/webinar_blog_2-2.png\" alt=\"webinar_blog_2\" width=\"970\" height=\"225\" \/><\/a>\n<p>En resum, l\u2019\u00e8xit del teu Black Friday dep\u00e8n del teu poder d\u2019atracci\u00f3, per\u00f2 tamb\u00e9 de l\u2019efic\u00e0cia de les teves operacions. Avui en dia les solucions professionals de contact center en el n\u00favol et permeten <strong><a href=\"\/\/www.masvoz.es\/webinar-ecommerce-17b?utm_campaign=webinarecommerce17&amp;utm_medium=masvoz-blog&amp;utm_source=masvoz&amp;utm_content=post-text-link\">millorar el ROI del teu eCommerce<\/a><\/strong>. Ofereixen m\u00e9s possibilitats de comunicaci\u00f3 als teus usuaris, armen el teu equip amb eines especialitzades de productivitat, s\u2019integren perfectament amb el teu web o el teu CRM, i s\u2019aporten la flexibilitat i efici\u00e8ncia que necessites.<\/p>\n<p>Felices vendes!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comen\u00e7a el compte enrere pel Black Friday 2017, una de les dates m\u00e9s importants del comer\u00e7 electr\u00f2nic mundial i una de les marques m\u00e9s clares de l\u2019inici de la campanya nadalenca. El seu nom es va originar el 1961, quan els oficials de policia de Filad\u00e8lfia van comen\u00e7ar a descriure amb aquestes paraules l\u2019elevat tr\u00e0nsit&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/ca\/blog\/esta-teu-contact-center-preparat-pel-black-friday\/\" title=\"Read Est\u00e0 el teu Contact Center preparat pel Black Friday?\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":33044,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[],"class_list":["post-33043","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Est\u00e0 el teu Contact Center preparat pel Black Friday? - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/ca\/blog\/esta-teu-contact-center-preparat-pel-black-friday\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Est\u00e0 el teu Contact Center preparat pel Black Friday? - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Comen\u00e7a el compte enrere pel Black Friday 2017, una de les dates m\u00e9s importants del comer\u00e7 electr\u00f2nic mundial i una de les marques m\u00e9s clares de l\u2019inici de la campanya nadalenca. El seu nom es va originar el 1961, quan els oficials de policia de Filad\u00e8lfia van comen\u00e7ar a descriure amb aquestes paraules l\u2019elevat tr\u00e0nsit... 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