{"id":33092,"date":"2017-12-14T07:53:24","date_gmt":"2017-12-14T06:53:24","guid":{"rendered":"https:\/\/enreach.es\/blog\/barbers-cuiden-del-look-dels-seus-clients-des-la-primera-trucada\/"},"modified":"2022-06-23T13:50:28","modified_gmt":"2022-06-23T13:50:28","slug":"barbers-cuiden-del-look-dels-seus-clients-des-la-primera-trucada","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/barbers-cuiden-del-look-dels-seus-clients-des-la-primera-trucada\/","title":{"rendered":"Barbers que cuiden del \u2018look\u2019 dels seus clients des de la primera trucada"},"content":{"rendered":"

Barcelona Barber Shop\u00a0va n\u00e9ixer l\u2019abril de 2014 amb una \u00fanica barberia a Barcelona. En nom\u00e9s tres anys, l\u2019empresa ha multiplicat el seu creixement amb l\u2019apertura de cinc nous locals i amb 45 professionals de la barberia i la perruqueria masculina.<\/p>\n

La xarxa de barberia ent\u00e9n el servei als seus clients com una experi\u00e8ncia que va molt m\u00e9s enll\u00e0 del propi tractament en el local; comen\u00e7a en el moment en qu\u00e8 el client contacta amb algun dels seus centres. Per oferir un servei excel\u00b7lent i \u00fanic des del primer moment, Barcelona Barber Shop<\/a><\/strong> necessitava que totes les seves barberies funcionaran en xarxa, de forma que les trucades entrants poguessin ser ateses des de qualsevol dels seus locals. D\u2019altra banda, aquesta xarxa de barberies tenia una altra necessitat molt important que cobrir: identificar el n\u00famero de tel\u00e8fon dels clients que trucaven per reservar cita i poder accedir autom\u00e0ticament a la seva fitxa.<\/p>\n

Sistema de distribuci\u00f3 de trucades avan\u00e7at per oferir una atenci\u00f3 personalitzada<\/strong><\/h5>\n

Per atendre les trucades entrants des de qualsevol de les seves barberies, Barcelona Barber Shop <\/strong>va contractar la Centraleta Virtual<\/a> <\/strong>de masvoz<\/strong>. Gr\u00e0cies a aquest servei, disposa de 6 l\u00ednies de tel\u00e8fon (una per local), 9 terminals IP i 9 extensions IP. A m\u00e9s, masvoz<\/a> <\/strong>va realitzar una integraci\u00f3 de la centraleta amb l\u2019ERP de l\u2019empresa via webservices per poder gestionar les trucades en funci\u00f3 de criteris pr\u00e8viament definits.<\/p>\n

D\u2019altra banda, gr\u00e0cies al servei de SMS Push<\/strong><\/a> en el n\u00favol, Barcelona Barber Shop<\/strong> envia missatges per recordar les cites als seus clients. El servei de masvoz permet recordar cada mitja hora quines s\u00f3n les reserves de cadascuna de les barberies i envia un missatge al m\u00f2bil dels clients recordant-los les cites de forma autom\u00e0tica.<\/p>\n

M\u00e9s del 95% de les trucades entrants ateses<\/strong><\/h5>\n

Gr\u00e0cies a la Centraleta Virtual, Barcelona Barber Shop<\/strong> at\u00e9n m\u00e9s del 95% de totes les trucades entrants amb un temps d\u2019espera de nom\u00e9s 10 segons<\/strong>, millorant aix\u00ed la seva accessibilitat. A m\u00e9s, la integraci\u00f3 d\u2019aquesta soluci\u00f3 de telefonia intel\u00b7ligent amb els sistemes corporatius ha perm\u00e8s vincular les trucades telef\u00f2niques amb la fitxa de cadascun dels seus clients<\/strong>.<\/p>\n

\n

En paraules de Francesc Vall\u00e8s<\/strong>, soci de Barcelona Barber Shop<\/strong>: \u201cEl n\u00favol no t\u00e9 compet\u00e8ncia. Els avantatges que t\u00e9 a nivell funcional i operatiu s\u00f3n incre\u00efbles. T\u2019oblides de l\u2019\u00fas de centraletes tradicionals i la qualitat de les trucades \u00e9s excel\u00b7lent\u201d<\/em>.<\/p>\n<\/blockquote>\n

[basic_call_to_action url=”\/clients\/barcelona-barber-shop\/” texto_link=”LLEGIR EL CAS COMPLET”][\/basic_call_to_action]<\/p>\n","protected":false},"excerpt":{"rendered":"

Barcelona Barber Shop\u00a0va n\u00e9ixer l\u2019abril de 2014 amb una \u00fanica barberia a Barcelona. En nom\u00e9s tres anys, l\u2019empresa ha multiplicat el seu creixement amb l\u2019apertura de cinc nous locals i amb 45 professionals de la barberia i la perruqueria masculina. La xarxa de barberia ent\u00e9n el servei als seus clients com una experi\u00e8ncia que va… Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":33093,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2146],"tags":[],"class_list":["post-33092","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticies"],"acf":[],"yoast_head":"\nBarbers que cuiden del \u2018look\u2019 dels seus clients des de la primera trucada - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/ca\/blog\/barbers-cuiden-del-look-dels-seus-clients-des-la-primera-trucada\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Barbers que cuiden del \u2018look\u2019 dels seus clients des de la primera trucada - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Barcelona Barber Shop\u00a0va n\u00e9ixer l\u2019abril de 2014 amb una \u00fanica barberia a Barcelona. 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