{"id":33135,"date":"2018-02-20T07:00:04","date_gmt":"2018-02-20T06:00:04","guid":{"rendered":"https:\/\/enreach.es\/blog\/com-ajudaran-els-agents-virtuals-intel%c2%b7ligents-al-teu-contact-center\/"},"modified":"2023-12-20T13:55:25","modified_gmt":"2023-12-20T12:55:25","slug":"com-ajudaran-els-agents-virtuals-intel%c2%b7ligents-al-teu-contact-center","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/com-ajudaran-els-agents-virtuals-intel%c2%b7ligents-al-teu-contact-center\/","title":{"rendered":"Com ajudaran els Agents Virtuals Intel\u00b7ligents al teu contact center?"},"content":{"rendered":"<p>Segons l\u2019informe \u201c2017 Intelligent Virtual Agent Product and Market Report\u201d de DMG Consulting, el mercat dels contact center est\u00e0 llest per rebre als Agents Virtuals Intel\u00b7ligents (AVIs). Es tracta de solucions que usen la intel\u00b7lig\u00e8ncia artificial, l\u2019aprenentatge autom\u00e0tic i d\u2019altres tecnologies per generar capacitats d\u2019autoservei innovadores per a les empreses i els seus clients. Per\u00f2, com poden ajudar al teu contact center els Agents Virtuals Intel\u00b7ligents al teu contact center?<\/p>\n<p>Aquestes aplicacions \u201cintel\u00b7ligents\u201d estan dissenyades per emular converses i interaccions humanes i poden proporcionar assist\u00e8ncia per a moltes activitats sense valor afegit que pr\u00e8viament requerien de l\u2019atenci\u00f3 d\u2019agents dels call center. Segons l\u2019informe de DMG Consulting, els <strong>Agents Virtuals Intel\u00b7ligents<\/strong> no nom\u00e9s s\u00f3n capa\u00e7os d\u2019oferir una <strong>experi\u00e8ncia de client intel\u00b7ligent i personalitzada<\/strong>, sin\u00f3 que representen el <strong>futur de l\u2019autoservei<\/strong>.<\/p>\n<h2><span style=\"color: #39006c;\"><strong>El futur de l\u2019autoservei als contact center<\/strong><\/span><\/h2>\n<p>Els Agents Virtuals Intel\u00b7ligents (AVIs), tamb\u00e9 coneguts com a bots, xat bots, assistents virtuals o agents virtuals, suposaran un pas endavant en les <strong>solucions avan\u00e7ades d\u2019autoservei de veu<\/strong> com els actuals <a href=\"https:\/\/enreach.es\/blog\/operadora-automatica-ivr\/\"><strong>sistemes de resposta de veu interactiva<\/strong><\/a> (IVRs). Segons els experts, les noves solucions basades en intel\u00b7lig\u00e8ncia artificial cobriran una \u00e0mplia varietat de les necessitats dels contact center i les empreses<\/p>\n<p>Aix\u00ed, en el futur, aquests Agents utilitzaran una major quantitat de tecnologia d\u2019autoaprenentatge que els permetr\u00e0 ser m\u00e9s \u201cintel\u00b7ligents\u201d amb els temps i adaptar-se a les prefer\u00e8ncies individuals dels clients a mesura que \u201caprenguin\u201d d\u2019interaccions passades. D\u2019aquesta manera, milloraran la seva comprensi\u00f3 d\u2019all\u00f2 que els clients volen i necessiten.<\/p>\n<h2><span style=\"color: #39006c;\"><strong>Com poden ajudar al teu contact center els Agents Virtuals Intel\u00b7ligents?<\/strong><\/span><\/h2>\n<p>1.- La precisi\u00f3 i l\u2019efectivitat dels Agents Virtuals Intel\u00b7ligents <strong>proporcionaran una millor experi\u00e8ncia de client <\/strong>gr\u00e0cies a la seva capacitat \u201cd\u2019aprendre\u201d de cadascuna de les interaccions amb els usuaris. A m\u00e9s, permetran als agents dedicar el seu temps a tasques que realment aportin un valor afegit a les empreses.<\/p>\n<p>2.- La capacitat d\u2019autoaprenentatge dels Agents Virtuals Intel\u00b7ligents permetr\u00e0 crear experi\u00e8ncies de client personalitzades: els consumidors d\u2019avui volen que les organitzacions els coneguin a fons i entenguin els seus desitjos i necessitats. Com aquestes \u201caprenen\u201d d\u2019interaccions pr\u00e8vies i es familiaritzen amb les prefer\u00e8ncies dels clients, s\u00f3n capa\u00e7os de personalitzar cada interacci\u00f3 i proporcionar una <strong>experi\u00e8ncia de client totalment personalitzada<\/strong>.<\/p>\n<p>3.- Els Agents Virtuals intel\u00b7ligents s\u2019executen en servidors m\u00e9s r\u00e0pids. De fet, la majoria d\u2019ells estan ubicats en el n\u00favol. Aix\u00ed mateix, podr\u00e0 emprar-se en molts canals per <strong>automatitzar les activitats<\/strong> <strong>que no requereixen assist\u00e8ncia \u201cen viu\u201d<\/strong>, enrutant les que s\u00ed ho facin als agents oportuns.<\/p>\n<p>4.- Aquests Agents suposaran per a les empreses <strong>aplicacions d\u2019autoservei millorades que els aportaran flexibilitat i rendibilitat<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Segons l\u2019informe \u201c2017 Intelligent Virtual Agent Product and Market Report\u201d de DMG Consulting, el mercat dels contact center est\u00e0 llest per rebre als Agents Virtuals Intel\u00b7ligents (AVIs). Es tracta de solucions que usen la intel\u00b7lig\u00e8ncia artificial, l\u2019aprenentatge autom\u00e0tic i d\u2019altres tecnologies per generar capacitats d\u2019autoservei innovadores per a les empreses i els seus clients. Per\u00f2,&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/ca\/blog\/com-ajudaran-els-agents-virtuals-intel%c2%b7ligents-al-teu-contact-center\/\" title=\"Read Com ajudaran els Agents Virtuals Intel\u00b7ligents al teu contact center?\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":33136,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[],"class_list":["post-33135","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Com ajudaran els Agents Virtuals Intel\u00b7ligents al teu contact center? - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/ca\/blog\/com-ajudaran-els-agents-virtuals-intel\u00b7ligents-al-teu-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Com ajudaran els Agents Virtuals Intel\u00b7ligents al teu contact center? - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Segons l\u2019informe \u201c2017 Intelligent Virtual Agent Product and Market Report\u201d de DMG Consulting, el mercat dels contact center est\u00e0 llest per rebre als Agents Virtuals Intel\u00b7ligents (AVIs). 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