{"id":33143,"date":"2018-02-27T07:00:19","date_gmt":"2018-02-27T06:00:19","guid":{"rendered":"https:\/\/enreach.es\/blog\/8-beneficis-portar-teu-contact-center-al-nuvol\/"},"modified":"2022-06-23T13:50:32","modified_gmt":"2022-06-23T13:50:32","slug":"8-beneficis-portar-teu-contact-center-al-nuvol","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/8-beneficis-portar-teu-contact-center-al-nuvol\/","title":{"rendered":"8 beneficis de portar el teu contact center al n\u00favol"},"content":{"rendered":"

L\u2019informe \u2018The State of Customer Experience 2017\u2019 confirma que els contact center en el n\u00favol estan substituint als call center locals. D\u2019aquesta manera, els contact center basats en el n\u00favol s\u00f3n cada vegada m\u00e9s comuns degut als beneficis d\u2019aquesta soluci\u00f3 disponible com a servei. En aquest post explicarem quins s\u00f3n els principals 8 beneficis de portar el teu contact center al n\u00favol.<\/p>\n

En l\u2019actualitat, les empreses segueixen valorant molt positivament les plataformes basades en el n\u00favol, ja que ofereixen caracter\u00edstiques que milloren la interacci\u00f3 amb els usuaris, impulsant la satisfacci\u00f3 del client i identificant les \u00e0rees dins de l\u2019organitzaci\u00f3 que es beneficiarien m\u00e9s de la implementaci\u00f3 d\u2019aquest model.<\/p>\n

Garantir la satisfacci\u00f3 del client \u00e9s el principal objectiu de les empreses de call center i dels seus empleats. Per aix\u00f2, la implantaci\u00f3 d\u2019un software d\u2019atenci\u00f3 telef\u00f2nica professional en el n\u00favol<\/a> <\/strong>\u00e9s la soluci\u00f3 id\u00f2nia per a les organitzacions que busquen versatilitat i efic\u00e0cia en les seves comunicacions amb el client.<\/p>\n

8 beneficis de portar el teu contact center al n\u00favol<\/strong><\/h5>\n

1.- Rapidesa d\u2019implementaci\u00f3:<\/strong> els contact center basats en el n\u00favol no requereixen de la instal\u00b7laci\u00f3 de nous equips ni de nou hardware. Pel contrari, la implementaci\u00f3 d\u2019aquests sistemes \u00e9s r\u00e0pida i no hi ha problemes en els procediments de configuraci\u00f3 en l\u2019entorn comercial de les empreses.<\/p>\n

2.- Model de negoci sense fissures:<\/strong> l\u2019\u00fas de contact centers basats en el n\u00favol permet als usuaris accedir sense problemes als sistemes amb l\u2019ajuda d\u2019una connexi\u00f3 a Internet i oferir experi\u00e8ncies d\u2019alt nivell als clients en qualsevol lloc i en qualsevol moment.<\/p>\n

3.- Flexibilitat i escalabilitat:<\/strong> segons els requisits de les diferents empreses, els contact center en el n\u00favol es poden adaptar a les seves necessitats espec\u00edfiques per realitzar amb \u00e8xit les seves operacions comercials.<\/p>\n

4.- Atenci\u00f3 al client 360:<\/strong> els call center en el n\u00favol estan disponibles en qualsevol moment i els agents poden respondre a les consultes dels clients des de qualsevol dispositiu amb acc\u00e9s a Internet, 24\/7.<\/p>\n

5.- Supervisi\u00f3 del rendiment:<\/strong> amb els centres de contacte basats en el n\u00favol, les empreses poden centrar-se en el rendiment eficient de l\u2019agent, el que generar\u00e0 una alta productivitat i alts nivells de qualitat del servei.<\/p>\n

6.- Sistemes \u2018friendly\u2019 per l\u2019usuari:<\/strong> les solucions basades en el n\u00favol es caracteritzen per un disseny f\u00e0cil d\u2019usar i centrat en l\u2019usuari. Aix\u00f2 que els agents dels call center es benefici\u00efn de la funcionalitat de nivell empresarial sense les mol\u00e8sties de l\u2019\u00e0rdua capacitaci\u00f3 en sistemes desactualitzats i les lluites quotidianes d\u2019usabilitat.<\/p>\n

7.- Integraci\u00f3 amb els softwares corporatius:<\/strong> els centres de trucades generalment depenen de m\u00faltiples sistemes de software que inclouen Customer Relationship Management (CRM), generadors de scripts<\/em> de trucades i tiquets d\u2019assist\u00e8ncia. Els contact center en el n\u00favol ofereixen integracions amb un sol clic amb les eines comercials corporatives. Aix\u00f2 d\u00f3na com a resultat una experi\u00e8ncia d\u2019agent enriquida que redueix la redund\u00e0ncia de dades i maximitza l\u2019efici\u00e8ncia i la productivitat. Amb un sistema d\u2019integraci\u00f3 hol\u00edstica, els responsables de la presa de decisions poden accedir a m\u00faltiples sistemes des d\u2019una \u00fanica ubicaci\u00f3, augmentant l\u2019efici\u00e8ncia de les seves decisions basades en dades.<\/p>\n

8.- Major productivitat:<\/strong> els centres de contacte bastats en el n\u00favol ofereixen un proc\u00e9s de monitoreig de trucades. Els agents poden treballar amb un sol tauler de control integrat mitjan\u00e7ant la tecnologia basada en el n\u00favol, prenent decisions efectives que redueixen la rotaci\u00f3 d\u2019agents.<\/p>\n

Els negocis actuals exigeixen una tecnologia \u00e0gil i una presa de decisions receptiva. Aix\u00f2 es tradueix en un menor servei al client que suposa un gran avantatge competitiu. Els contact center en el n\u00favol s\u2019han convertit en la cara de l\u2019empresa pels clients. Com a resultat, els clients experimentaran un menor temps d\u2019activitat, el que reduir\u00e0 els problemes del servei i millorar\u00e0 el retorn de la inversi\u00f3.<\/p>\n","protected":false},"excerpt":{"rendered":"

L\u2019informe \u2018The State of Customer Experience 2017\u2019 confirma que els contact center en el n\u00favol estan substituint als call center locals. D\u2019aquesta manera, els contact center basats en el n\u00favol s\u00f3n cada vegada m\u00e9s comuns degut als beneficis d\u2019aquesta soluci\u00f3 disponible com a servei. En aquest post explicarem quins s\u00f3n els principals 8 beneficis de… Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":29088,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[],"class_list":["post-33143","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent"],"acf":[],"yoast_head":"\n8 beneficis de portar el teu contact center al n\u00favol - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"8 beneficis de portar el teu contact center al n\u00favol - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"L\u2019informe \u2018The State of Customer Experience 2017\u2019 confirma que els contact center en el n\u00favol estan substituint als call center locals. D\u2019aquesta manera, els contact center basats en el n\u00favol s\u00f3n cada vegada m\u00e9s comuns degut als beneficis d\u2019aquesta soluci\u00f3 disponible com a servei. En aquest post explicarem quins s\u00f3n els principals 8 beneficis de... Read more »\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/\" \/>\n<meta property=\"og:site_name\" content=\"Enreach ES\" \/>\n<meta property=\"article:published_time\" content=\"2018-02-27T06:00:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-23T13:50:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/108-contact-center-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"970\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Enreach\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrit per\" \/>\n\t<meta name=\"twitter:data1\" content=\"Enreach\" \/>\n\t<meta name=\"twitter:label2\" content=\"Temps estimat de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minuts\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/\"},\"author\":{\"name\":\"Enreach\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\"},\"headline\":\"8 beneficis de portar el teu contact center al n\u00favol\",\"datePublished\":\"2018-02-27T06:00:19+00:00\",\"dateModified\":\"2022-06-23T13:50:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/\"},\"wordCount\":701,\"image\":{\"@id\":\"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/108-contact-center-1.jpg\",\"articleSection\":[\"Atenci\u00f3 al client\"],\"inLanguage\":\"ca\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/\",\"url\":\"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/\",\"name\":\"8 beneficis de portar el teu contact center al n\u00favol - Enreach ES\",\"isPartOf\":{\"@id\":\"https:\/\/enreach.es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/108-contact-center-1.jpg\",\"datePublished\":\"2018-02-27T06:00:19+00:00\",\"dateModified\":\"2022-06-23T13:50:32+00:00\",\"author\":{\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\"},\"breadcrumb\":{\"@id\":\"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/#breadcrumb\"},\"inLanguage\":\"ca\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ca\",\"@id\":\"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/#primaryimage\",\"url\":\"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/108-contact-center-1.jpg\",\"contentUrl\":\"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/108-contact-center-1.jpg\",\"width\":970,\"height\":630},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/enreach.es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"8 beneficis de portar el teu contact center al n\u00favol\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/enreach.es\/#website\",\"url\":\"https:\/\/enreach.es\/\",\"name\":\"Enreach ES\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/enreach.es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ca\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\",\"name\":\"Enreach\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ca\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g\",\"caption\":\"Enreach\"},\"sameAs\":[\"https:\/\/enreach.es\"],\"url\":\"https:\/\/enreach.es\/ca\/blog\/author\/mk-admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"8 beneficis de portar el teu contact center al n\u00favol - Enreach ES","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/","og_locale":"ca_ES","og_type":"article","og_title":"8 beneficis de portar el teu contact center al n\u00favol - Enreach ES","og_description":"L\u2019informe \u2018The State of Customer Experience 2017\u2019 confirma que els contact center en el n\u00favol estan substituint als call center locals. D\u2019aquesta manera, els contact center basats en el n\u00favol s\u00f3n cada vegada m\u00e9s comuns degut als beneficis d\u2019aquesta soluci\u00f3 disponible com a servei. En aquest post explicarem quins s\u00f3n els principals 8 beneficis de... Read more »","og_url":"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/","og_site_name":"Enreach ES","article_published_time":"2018-02-27T06:00:19+00:00","article_modified_time":"2022-06-23T13:50:32+00:00","og_image":[{"width":970,"height":630,"url":"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/108-contact-center-1.jpg","type":"image\/jpeg"}],"author":"Enreach","twitter_card":"summary_large_image","twitter_misc":{"Escrit per":"Enreach","Temps estimat de lectura":"3 minuts"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/#article","isPartOf":{"@id":"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/"},"author":{"name":"Enreach","@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3"},"headline":"8 beneficis de portar el teu contact center al n\u00favol","datePublished":"2018-02-27T06:00:19+00:00","dateModified":"2022-06-23T13:50:32+00:00","mainEntityOfPage":{"@id":"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/"},"wordCount":701,"image":{"@id":"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/#primaryimage"},"thumbnailUrl":"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/108-contact-center-1.jpg","articleSection":["Atenci\u00f3 al client"],"inLanguage":"ca"},{"@type":"WebPage","@id":"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/","url":"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/","name":"8 beneficis de portar el teu contact center al n\u00favol - Enreach ES","isPartOf":{"@id":"https:\/\/enreach.es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/#primaryimage"},"image":{"@id":"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/#primaryimage"},"thumbnailUrl":"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/108-contact-center-1.jpg","datePublished":"2018-02-27T06:00:19+00:00","dateModified":"2022-06-23T13:50:32+00:00","author":{"@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3"},"breadcrumb":{"@id":"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/#breadcrumb"},"inLanguage":"ca","potentialAction":[{"@type":"ReadAction","target":["https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/"]}]},{"@type":"ImageObject","inLanguage":"ca","@id":"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/#primaryimage","url":"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/108-contact-center-1.jpg","contentUrl":"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/108-contact-center-1.jpg","width":970,"height":630},{"@type":"BreadcrumbList","@id":"https:\/\/enreach.es\/blog\/8-beneficios-llevar-contact-center-la-nube\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/enreach.es\/"},{"@type":"ListItem","position":2,"name":"8 beneficis de portar el teu contact center al n\u00favol"}]},{"@type":"WebSite","@id":"https:\/\/enreach.es\/#website","url":"https:\/\/enreach.es\/","name":"Enreach ES","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/enreach.es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ca"},{"@type":"Person","@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3","name":"Enreach","image":{"@type":"ImageObject","inLanguage":"ca","@id":"https:\/\/enreach.es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g","caption":"Enreach"},"sameAs":["https:\/\/enreach.es"],"url":"https:\/\/enreach.es\/ca\/blog\/author\/mk-admin\/"}]}},"_links":{"self":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts\/33143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/comments?post=33143"}],"version-history":[{"count":0,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts\/33143\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/media\/29088"}],"wp:attachment":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/media?parent=33143"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/categories?post=33143"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/tags?post=33143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}