{"id":33148,"date":"2018-03-01T07:00:13","date_gmt":"2018-03-01T07:00:13","guid":{"rendered":"https:\/\/enreach.es\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/"},"modified":"2022-06-23T13:50:33","modified_gmt":"2022-06-23T13:50:33","slug":"contacte-huma-va-mes-enlla-la-satisfaccio-del-client","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/","title":{"rendered":"Cas Qualimetrie: Telefonia intel\u00b7ligent per realitzar estudis de mercat"},"content":{"rendered":"<p>Qualimetrie \u00e9s una consultora especialitzada en la relaci\u00f3 client, que ajuda als seus clients a mesurar, construir i animar la satisfacci\u00f3 dels seus usuaris o consumidors. Filial d\u2019una empresa francesa fundada en els anys 90, Qualimetrie ofereix els seus serveis a Espanya des del 2002, i ha multiplicat per vuit la seva plantilla en els \u00faltims 7 anys fins a m\u00e9s de 70 empleats, gr\u00e0cies a un decidit pla de creixement definit el 2009.<\/p>\n<p>La <a href=\"http:\/\/www.qualimetrie.com\/\">consultora<\/a> ofereix als seus clients dos grans tipologies de serveis: el \u2018Mistery Shopping\u2019 per con\u00e8ixer la qualitat servida quan un venedor at\u00e9n a un client i el \u2018Servei de qualitat percebuda\u2019 mitjan\u00e7ant el qual realitzen sondejos de satisfacci\u00f3 online i telef\u00f2nics per con\u00e8ixer l\u2019opini\u00f3 de clients reals.<\/p>\n<h5><strong>Solucions professionals de telefonia en el n\u00favol per fer estudis de mercat<\/strong><\/h5>\n<p>Per gestionar les trucades dels seus projectes d\u2019an\u00e0lisis de satisfacci\u00f3 del client, <strong><a href=\"https:\/\/www.masvoz.cat\/clients\/clientesqualimetrie\/\">Qualimetrie<\/a><\/strong> utilitza la soluci\u00f3 <strong><a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\">Cloud Contact Center<\/a><\/strong> de masvoz. Gr\u00e0cies a la flexibilitat del n\u00favol, ha pogut dimensionar el seu equip progressivament, des d\u2019un agent fins a la quinzena d\u2019agents que hi treballen en l\u2019actualitat.<\/p>\n<blockquote>\n<p><em>\u201cEl gran avantatge del contact center en el n\u00favol de masvoz \u00e9s l\u2019escalabilitat i la possibilitat de deslocalitzaci\u00f3\u201d<\/em>, explica Olivier Lepoutre, director general de Qualimetrie.<\/p>\n<\/blockquote>\n<p>Mitjan\u00e7ant els m\u00f2duls avan\u00e7ats de supervisi\u00f3 i estad\u00edstiques, Qualimetrie pot analitzar el rendiment de les seves campanyes i la productivitat dels seus agents en tot moment, aix\u00ed com lliurar als seus clients complets informes d\u2019estad\u00edstiques molt fiables sobre cada campanya o projecte.<\/p>\n<p>La teva empresa fa estudis de mercat? A <strong><a href=\"https:\/\/www.masvoz.cat\/solucions\">masvoz<\/a><\/strong> t\u2019ajudarem a tenir les solucions de telefonia adaptades al teu sector.<\/p>\n<a href=\"https:\/\/youtu.be\/95FJ2RRnB7Y\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-9537\" src=\"\/\/www.masvoz.es\/wp-content\/uploads\/2018\/02\/qualimetrie_linkedin-1.jpg\" alt=\"qualimetrie_linkedin\" width=\"1200\" height=\"627\" \/><\/a>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Qualimetrie \u00e9s una consultora especialitzada en la relaci\u00f3 client, que ajuda als seus clients a mesurar, construir i animar la satisfacci\u00f3 dels seus usuaris o consumidors. Filial d\u2019una empresa francesa fundada en els anys 90, Qualimetrie ofereix els seus serveis a Espanya des del 2002, i ha multiplicat per vuit la seva plantilla en els&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/\" title=\"Read Cas Qualimetrie: Telefonia intel\u00b7ligent per realitzar estudis de mercat\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":33149,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2146],"tags":[],"class_list":["post-33148","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cas Qualimetrie: Telefonia intel\u00b7ligent per realitzar estudis de mercat - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cas Qualimetrie: Telefonia intel\u00b7ligent per realitzar estudis de mercat - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Qualimetrie \u00e9s una consultora especialitzada en la relaci\u00f3 client, que ajuda als seus clients a mesurar, construir i animar la satisfacci\u00f3 dels seus usuaris o consumidors. Filial d\u2019una empresa francesa fundada en els anys 90, Qualimetrie ofereix els seus serveis a Espanya des del 2002, i ha multiplicat per vuit la seva plantilla en els... Read more &raquo;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/\" \/>\n<meta property=\"og:site_name\" content=\"Enreach ES\" \/>\n<meta property=\"article:published_time\" content=\"2018-03-01T07:00:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-23T13:50:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/qualimetrie-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"970\" \/>\n\t<meta property=\"og:image:height\" content=\"631\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Enreach\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrit per\" \/>\n\t<meta name=\"twitter:data1\" content=\"Enreach\" \/>\n\t<meta name=\"twitter:label2\" content=\"Temps estimat de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/\"},\"author\":{\"name\":\"Enreach\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\"},\"headline\":\"Cas Qualimetrie: Telefonia intel\u00b7ligent per realitzar estudis de mercat\",\"datePublished\":\"2018-03-01T07:00:13+00:00\",\"dateModified\":\"2022-06-23T13:50:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/\"},\"wordCount\":300,\"image\":{\"@id\":\"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/qualimetrie-1.jpg\",\"articleSection\":[\"Not\u00edcies\"],\"inLanguage\":\"ca\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/\",\"url\":\"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/\",\"name\":\"Cas Qualimetrie: Telefonia intel\u00b7ligent per realitzar estudis de mercat - Enreach ES\",\"isPartOf\":{\"@id\":\"https:\/\/enreach.es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/qualimetrie-1.jpg\",\"datePublished\":\"2018-03-01T07:00:13+00:00\",\"dateModified\":\"2022-06-23T13:50:33+00:00\",\"author\":{\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\"},\"breadcrumb\":{\"@id\":\"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/#breadcrumb\"},\"inLanguage\":\"ca\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ca\",\"@id\":\"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/#primaryimage\",\"url\":\"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/qualimetrie-1.jpg\",\"contentUrl\":\"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/qualimetrie-1.jpg\",\"width\":970,\"height\":631},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/enreach.es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cas Qualimetrie: Telefonia intel\u00b7ligent per realitzar estudis de mercat\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/enreach.es\/#website\",\"url\":\"https:\/\/enreach.es\/\",\"name\":\"Enreach ES\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/enreach.es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ca\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\",\"name\":\"Enreach\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ca\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g\",\"caption\":\"Enreach\"},\"sameAs\":[\"https:\/\/enreach.es\"],\"url\":\"https:\/\/enreach.es\/ca\/blog\/author\/mk-admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Cas Qualimetrie: Telefonia intel\u00b7ligent per realitzar estudis de mercat - Enreach ES","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/","og_locale":"ca_ES","og_type":"article","og_title":"Cas Qualimetrie: Telefonia intel\u00b7ligent per realitzar estudis de mercat - Enreach ES","og_description":"Qualimetrie \u00e9s una consultora especialitzada en la relaci\u00f3 client, que ajuda als seus clients a mesurar, construir i animar la satisfacci\u00f3 dels seus usuaris o consumidors. Filial d\u2019una empresa francesa fundada en els anys 90, Qualimetrie ofereix els seus serveis a Espanya des del 2002, i ha multiplicat per vuit la seva plantilla en els... Read more &raquo;","og_url":"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/","og_site_name":"Enreach ES","article_published_time":"2018-03-01T07:00:13+00:00","article_modified_time":"2022-06-23T13:50:33+00:00","og_image":[{"width":970,"height":631,"url":"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/qualimetrie-1.jpg","type":"image\/jpeg"}],"author":"Enreach","twitter_card":"summary_large_image","twitter_misc":{"Escrit per":"Enreach","Temps estimat de lectura":"1 minut"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/#article","isPartOf":{"@id":"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/"},"author":{"name":"Enreach","@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3"},"headline":"Cas Qualimetrie: Telefonia intel\u00b7ligent per realitzar estudis de mercat","datePublished":"2018-03-01T07:00:13+00:00","dateModified":"2022-06-23T13:50:33+00:00","mainEntityOfPage":{"@id":"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/"},"wordCount":300,"image":{"@id":"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/#primaryimage"},"thumbnailUrl":"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/qualimetrie-1.jpg","articleSection":["Not\u00edcies"],"inLanguage":"ca"},{"@type":"WebPage","@id":"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/","url":"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/","name":"Cas Qualimetrie: Telefonia intel\u00b7ligent per realitzar estudis de mercat - Enreach ES","isPartOf":{"@id":"https:\/\/enreach.es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/#primaryimage"},"image":{"@id":"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/#primaryimage"},"thumbnailUrl":"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/qualimetrie-1.jpg","datePublished":"2018-03-01T07:00:13+00:00","dateModified":"2022-06-23T13:50:33+00:00","author":{"@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3"},"breadcrumb":{"@id":"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/#breadcrumb"},"inLanguage":"ca","potentialAction":[{"@type":"ReadAction","target":["https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/"]}]},{"@type":"ImageObject","inLanguage":"ca","@id":"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/#primaryimage","url":"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/qualimetrie-1.jpg","contentUrl":"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/qualimetrie-1.jpg","width":970,"height":631},{"@type":"BreadcrumbList","@id":"https:\/\/enreach.es\/ca\/blog\/contacte-huma-va-mes-enlla-la-satisfaccio-del-client\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/enreach.es\/"},{"@type":"ListItem","position":2,"name":"Cas Qualimetrie: Telefonia intel\u00b7ligent per realitzar estudis de mercat"}]},{"@type":"WebSite","@id":"https:\/\/enreach.es\/#website","url":"https:\/\/enreach.es\/","name":"Enreach ES","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/enreach.es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ca"},{"@type":"Person","@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3","name":"Enreach","image":{"@type":"ImageObject","inLanguage":"ca","@id":"https:\/\/enreach.es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g","caption":"Enreach"},"sameAs":["https:\/\/enreach.es"],"url":"https:\/\/enreach.es\/ca\/blog\/author\/mk-admin\/"}]}},"_links":{"self":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts\/33148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/comments?post=33148"}],"version-history":[{"count":0,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts\/33148\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/media\/33149"}],"wp:attachment":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/media?parent=33148"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/categories?post=33148"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/tags?post=33148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}