{"id":33165,"date":"2018-04-03T07:00:30","date_gmt":"2018-04-03T05:00:30","guid":{"rendered":"https:\/\/enreach.es\/blog\/mercat-dels-contact-center-al-nuvol-arribara-als-2093-bilions-dolars-2022\/"},"modified":"2022-06-23T13:50:36","modified_gmt":"2022-06-23T13:50:36","slug":"mercat-dels-contact-center-al-nuvol-arribara-als-2093-bilions-dolars-2022","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/mercat-dels-contact-center-al-nuvol-arribara-als-2093-bilions-dolars-2022\/","title":{"rendered":"El mercat dels contact center al n\u00favol arribar\u00e0 als 20,93 bilions de d\u00f2lars el 2022"},"content":{"rendered":"

Segons el nou informe d\u2019investigaci\u00f3 \u201cCloud-Based Contact Center Market Global Forecast to 2022″, publicat per MarketsandMarkets\u2122, el mercat dels contact center basats en el n\u00favol creixer\u00e0 de 6,80 bilions de d\u00f2lars el 2017 a 20,93 bilions de d\u00f2lars el 2022, i tindr\u00e0 una taxa de creixement anual composta del 25,2% durant el per\u00edode analitzat.<\/p>\n

Una major necessitat de millorar l\u2019experi\u00e8ncia del client i l\u2019augment en el nombre d\u2019empreses que aprofiten els beneficis dels call center han impulsat l\u2019adopci\u00f3 de solucions de contact center al n\u00favol<\/strong><\/a>. Els centres d\u2019atenci\u00f3 al client al n\u00favol ofereixen solucions rendibles, flexibles, eficients i escalables per a les petites i mitjanes empreses.<\/p>\n

La seguretat experimentar\u00e0 la taxa de creixement anual m\u00e9s alta fins el 2022<\/strong><\/h5>\n

Segons l\u2019informe, les solucions de distribuci\u00f3 autom\u00e0tica de trucades<\/strong> (ACD), optimitzaci\u00f3 del rendiment de l\u2019agent<\/strong> (APO), marcadors telef\u00f2nics, resposta de veu interactiva<\/strong> (IVR), integraci\u00f3 de telefonia inform\u00e0tica (CTI), generaci\u00f3 d\u2019informes i estad\u00edstiques<\/strong>, seguretat<\/strong>, resoluci\u00f3 de problemes, omnicanalitat<\/strong> i mobilitat<\/strong> seran les m\u00e9s destacades i valorades per les empreses quant a la decisi\u00f3 d\u2019establir un call center al n\u00favol.<\/p>\n

No obstant, segons MarketsandMarkets\u2122, el segment de seguretat ser\u00e0 el que experimenti la taxa de creixement m\u00e9s alta durant els propers quatre anys a l\u2019haver-se convertit en una de les principals preocupacions de les empreses que opten per un contact center basat en el n\u00favol. Per aix\u00f2, els sistemes de seguretat milloraran quant a la protecci\u00f3 de la informaci\u00f3 personal per atendre als clients de manera efectiva.<\/p>\n

Bones expectatives de creixement pels serveis gestionats<\/strong><\/h5>\n

Els serveis gestionats o administrats per tercers en el mercat de call centers basats en el n\u00favol tamb\u00e9 experimentaran una taxa de creixement anual considerable fins el 2022, segons l\u2019informe<\/a> de MarketsandMarkets\u2122. Aquests serveis s\u2019han centrat en millorar la qualitat i l\u2019experi\u00e8ncia de l\u2019usuari final<\/strong>, aix\u00ed com en l\u2019optimitzaci\u00f3 de costos i recursos a les empreses<\/strong>.<\/p>\n

S\u2019espera, per tant, que la demanda de serveis administrats guanyi impuls degut a l\u2019augment en la implementaci\u00f3 de solucions de contact centers basats en el n\u00favol.<\/p>\n

Les pimes tindran una alta taxa de creixement anual en els propers 4 anys<\/strong><\/h5>\n

Segons la mida de l\u2019organitzaci\u00f3, l\u2019informe ha dividit el mercat en grans corporacions i petites i mitjanes empreses (pimes). MarketsandMarkets\u2122 pronostica que el segment de les pimes tindr\u00e0 una taxa de creixement anual m\u00e9s alta que el de les grans corporacions durant els propers quatre anys.<\/p>\n

Les pimes han adoptat r\u00e0pidament solucions de call center basades en el n\u00favol<\/strong>, ja que aquestes ofereixen una major escalabilitat i rendibilitat<\/strong>. A m\u00e9s, cada cop m\u00e9s prove\u00efdors ofereixen solucions basades en el model de pagament per \u00fas<\/strong> o subscripci\u00f3 dirigit a les pimes, amb l\u2019objectiu de millorar la seva posici\u00f3 en el mercat de contact centers al n\u00favol. Aquest model de pagament per \u00fas tindr\u00e0 un impacte positiu en el creixement del mercat de call centers basats en el n\u00favol.<\/p>\n

Am\u00e8rica del Nord dominar\u00e0 el mercat de contact centers basats en el n\u00favol fins el 2022<\/strong><\/h5>\n

Quant a l\u2019an\u00e0lisi de les regions, l\u2019informe estima que, el 2017, Am\u00e8rica del Nord tenia la mida de mercat m\u00e9s gran degut a la pres\u00e8ncia de diversos prove\u00efdors i la r\u00e0pida adopci\u00f3 de solucions basades en el n\u00favol en aquesta regi\u00f3. D\u2019altra banda, la regi\u00f3 \u00c0sia Pac\u00edfic (APAC) ser\u00e0 la que experimentar\u00e0 una taxa de creixement anual m\u00e9s alta fins el 2022 degut a l\u2019augment de l\u2019adopci\u00f3 de solucions de call center basades en el n\u00favol per la seva rendibilitat i escalabilitat.<\/p>\n","protected":false},"excerpt":{"rendered":"

Segons el nou informe d\u2019investigaci\u00f3 \u201cCloud-Based Contact Center Market Global Forecast to 2022″, publicat per MarketsandMarkets\u2122, el mercat dels contact center basats en el n\u00favol creixer\u00e0 de 6,80 bilions de d\u00f2lars el 2017 a 20,93 bilions de d\u00f2lars el 2022, i tindr\u00e0 una taxa de creixement anual composta del 25,2% durant el per\u00edode analitzat. Una… Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":29108,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2144],"tags":[],"class_list":["post-33165","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicacions-al-nuvol"],"acf":[],"yoast_head":"\nEl mercat dels contact center al n\u00favol arribar\u00e0 als 20,93 bilions de d\u00f2lars el 2022 - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/blog\/mercado-los-contact-center-la-nube-alcanzara-los-2093-billones-dolares-2022\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"El mercat dels contact center al n\u00favol arribar\u00e0 als 20,93 bilions de d\u00f2lars el 2022 - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Segons el nou informe d\u2019investigaci\u00f3 \u201cCloud-Based Contact Center Market Global Forecast to 2022″, publicat per MarketsandMarkets\u2122, el mercat dels contact center basats en el n\u00favol creixer\u00e0 de 6,80 bilions de d\u00f2lars el 2017 a 20,93 bilions de d\u00f2lars el 2022, i tindr\u00e0 una taxa de creixement anual composta del 25,2% durant el per\u00edode analitzat. 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