{"id":33166,"date":"2018-04-05T10:15:17","date_gmt":"2018-04-05T08:15:17","guid":{"rendered":"https:\/\/enreach.es\/blog\/cas-watium-telefonia-intel%c2%b7ligent-per-una-empresa-denergia-electrica\/"},"modified":"2022-06-23T13:50:36","modified_gmt":"2022-06-23T13:50:36","slug":"cas-watium-telefonia-intel%c2%b7ligent-per-una-empresa-denergia-electrica","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/cas-watium-telefonia-intel%c2%b7ligent-per-una-empresa-denergia-electrica\/","title":{"rendered":"Cas Watium: Telefonia intel\u00b7ligent per una empresa d\u2019energia el\u00e8ctrica"},"content":{"rendered":"

Watium \u00e9s una empresa comercialitzadora d\u2019energia el\u00e8ctrica que ajuda als seus clients a optimitzar el seu consum d\u2019energia. La f\u00f3rmula del seu \u00e8xit resideix en la seva filosofia de negoci basada en l\u2019atenci\u00f3 personalitzada, a m\u00e9s d\u2019oferir un estalvi en les factures d\u2019electricitat de cada client. Watium \u00e9s, a m\u00e9s, una empresa compromesa amb el medi ambient, ja que nom\u00e9s comercialitza \u2018energia verda\u2019 procedent de renovables.<\/p>\n

Amb un coneixement profund del mercat, Watium<\/a><\/strong> ofereix a m\u00e9s de 40.000 clients un servei de m\u00e0xima qualitat i compta amb m\u00faltiples perfils de client (cadenes aliment\u00e0ries, hotels, particulars, empreses, organismes p\u00fablics…); tot i que la seva major especialitat resideix en el col\u00b7lectiu d\u2019administradors de finques.<\/p>\n

M\u00e0xima accessibilitat telef\u00f2nica gr\u00e0cies a la numeraci\u00f3 comercial i geogr\u00e0fica<\/strong><\/h5>\n

Per atendre les trucades entrants des del seu centre d\u2019atenci\u00f3 a clients, Watium<\/strong> va contractar la numeraci\u00f3 comercial<\/a> <\/strong>de masvoz. Gr\u00e0cies a aquest servei, els usuaris poden trucar a l\u2019empresa energ\u00e8tica per resoldre els seus dubtes des d\u2019una l\u00ednia 900 i, per tant, de forma totalment gratu\u00efta.<\/p>\n

Una centraleta virtual \u2018a mida\u2019<\/strong><\/h5>\n

Tamb\u00e9 es va implantar el servei de centraleta virtual en el n\u00favol adaptada a les necessitats de Watium, amb 37 extensions telef\u00f2niques que no nom\u00e9s han millorat la comunicaci\u00f3 entre les diferents seus de l\u2019empresa, sin\u00f3 tamb\u00e9 dins de les seves instal\u00b7lacions entre els seus empleats.<\/p>\n

A m\u00e9s, la centraleta virtual<\/a><\/strong> de masvoz permet la gravaci\u00f3 il\u00b7limitada de trucades <\/strong>a les quals es pot accedir des de qualsevol dispositiu connectat a Internet a trav\u00e9s d\u2019un senzill tauler de control, i l\u2019obtenci\u00f3 de dades estad\u00edstiques que possibiliten la millora cont\u00ednua de l\u2019atenci\u00f3 al client de la companyia.<\/p>\n

21.000 trucades ateses i emeses a l\u2019any<\/strong><\/h5>\n

Gr\u00e0cies a la centraleta virtual i a la numeraci\u00f3 geogr\u00e0fica i comercial de masvoz, Watium at\u00e9n 21.000 trucades a l\u2019any tant de clients com de prove\u00efdors <\/strong>i amb un temps d\u2019espera m\u00ednim.<\/p>\n

En total, al voltant de 70.000 minuts de trucades a l\u2019any en les quals prima la satisfacci\u00f3 dels clients atesos.<\/p>\n

\n

\u201cmasvoz ens ha proporcionat una atenci\u00f3 r\u00e0pida, efica\u00e7 i propera. Els seus serveis ene l n\u00favol ens han perm\u00e8s estalviar en la nostra despesa en telefonia i satisfer les expectatives dels nostres clients i prove\u00efdors\u201d<\/em>, explica Jos\u00e9 Carlos Aguilar, Director Comercial i de M\u00e0rqueting de la companyia.<\/p>\n<\/blockquote>\n

[basic_call_to_action url=”\/clients\/watium\/” texto_link=”LLEGIR EL CAS COMPLET”][\/basic_call_to_action]<\/p>\n

[basic_call_to_action url=”\/\/www.masvoz.es\/wp-content\/uploads\/2018\/02\/CS-watium-CAT.pdf” target=”_blank” texto_link=”DESCARREGAR CAS”][\/basic_call_to_action]cs-watium-cat<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Watium \u00e9s una empresa comercialitzadora d\u2019energia el\u00e8ctrica que ajuda als seus clients a optimitzar el seu consum d\u2019energia. La f\u00f3rmula del seu \u00e8xit resideix en la seva filosofia de negoci basada en l\u2019atenci\u00f3 personalitzada, a m\u00e9s d\u2019oferir un estalvi en les factures d\u2019electricitat de cada client. Watium \u00e9s, a m\u00e9s, una empresa compromesa amb el… Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":33167,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2146],"tags":[],"class_list":["post-33166","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticies"],"acf":[],"yoast_head":"\nCas Watium: Telefonia intel\u00b7ligent per una empresa d\u2019energia el\u00e8ctrica - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/ca\/blog\/cas-watium-telefonia-intel\u00b7ligent-per-una-empresa-denergia-electrica\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cas Watium: Telefonia intel\u00b7ligent per una empresa d\u2019energia el\u00e8ctrica - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Watium \u00e9s una empresa comercialitzadora d\u2019energia el\u00e8ctrica que ajuda als seus clients a optimitzar el seu consum d\u2019energia. La f\u00f3rmula del seu \u00e8xit resideix en la seva filosofia de negoci basada en l\u2019atenci\u00f3 personalitzada, a m\u00e9s d\u2019oferir un estalvi en les factures d\u2019electricitat de cada client. Watium \u00e9s, a m\u00e9s, una empresa compromesa amb el... 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