{"id":33185,"date":"2018-05-02T07:36:45","date_gmt":"2018-05-02T05:36:45","guid":{"rendered":"https:\/\/enreach.es\/blog\/com-facilitar-contacte-directe-dels-teus-usuaris-traves-del-teu-web\/"},"modified":"2022-06-23T13:50:38","modified_gmt":"2022-06-23T13:50:38","slug":"com-facilitar-contacte-directe-dels-teus-usuaris-traves-del-teu-web","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/com-facilitar-contacte-directe-dels-teus-usuaris-traves-del-teu-web\/","title":{"rendered":"Com facilitar el contacte directe dels teus usuaris a trav\u00e9s del teu web"},"content":{"rendered":"

Segons diversos estudis, el 85% dels consumidors han utilitzat un canal online per obtenir ajuda amb un producte o servei, i m\u00e9s del 40% espera tenir una resposta en una hora. A m\u00e9s, el 60% dels usuaris canvien el seu m\u00e8tode de contacte depenent d\u2019on estiguin i el que estiguin fent. Aix\u00f2 requereix que les empreses siguin \u00e0gils i flexibles en les seves comunicacions amb els clients.<\/p>\n

Per aix\u00f2, actualment les empreses busquen noves formes de comunicar-se amb els seus clients, facilitant una comunicaci\u00f3 m\u00e9s r\u00e0pida, senzilla i gratu\u00efta i adaptada a l\u2019\u00fas actual de les noves tecnologies per part dels usuaris. Benvinguts a l\u2019era de l\u2019autoservei, impulsada principalment pels millennials.<\/p>\n

Xarxes socials, SMS, correu electr\u00f2nic, xat, v\u00eddeo-xat, click to call… s\u00f3n nom\u00e9s algunes de les aplicacions d\u2019autoservei que els usuaris empren cada cop m\u00e9s. De fet, el nombre de clients que prefereixen l\u2019autoservei automatitzat s\u2019ha duplicat al 55% en els \u00faltims cinc anys segons Convergys.<\/p>\n

Qu\u00e8 pot ser m\u00e9s f\u00e0cil que clicar i parlar?<\/strong><\/h5>\n

Click&Talk<\/strong><\/a> \u00e9s un servei que va molt m\u00e9s enll\u00e0 del click to call, donat que permet als usuaris del teu web amb el teu centre d\u2019atenci\u00f3 a clients en un click<\/strong>, usant el seu propi navegador web a qualsevol pa\u00eds, sense necessitat d\u2019auriculars ni dispositius addicionals i sense haver d\u2019instal\u00b7lar cap plug-in o aplicatius. Amb la simplicitat i efici\u00e8ncia de la telefonia intel\u00b7ligent al n\u00favol de masvoz.<\/p>\n

Click&Talk est\u00e0 basat en WebRTC (web real-time communications), la tecnologia que est\u00e0 revolucionant les comunicacions. L\u2019est\u00e0ndard WebRTC converteix als navegadors web en aplicacions de transmissi\u00f3 d\u2019\u00e0udio i v\u00eddeo en temps real, i ja est\u00e0 suportat pel 80% dels navegadors<\/strong><\/a> usats pels internautes<\/strong>. Click&Talk ofereix alternatives per defecte per a navegadors incompatibles, assegurant el 100% de connexions.<\/p>\n

Quins avantatges ofereix Click&Talk?\u00a0<\/strong><\/h5>\n
1.- Estalvi d\u2019un 80% a les trucades gratu\u00eftes al call center<\/strong><\/h5>\n

Amb Click&Talk pots oferir un nou canal de comunicaci\u00f3 simple i gratu\u00eft complementari als n\u00fameros 900, obert 24\/7 i a tot el m\u00f3n. Amb trucades a cost zero pels teus usuaris i estalviant fins un 80% en els costos de l\u2019atenci\u00f3 d\u2019aquestes trucades.<\/p>\n

2.- Servei immediat, f\u00e0cil de configurar i r\u00e0pid d\u2019activar<\/strong><\/h5>\n

Amb la simplicitat dels serveis de telefonia intel\u00b7ligent. Nom\u00e9s has d\u2019afegir el servei Click&Talk en el teu propi web inserint el codi, decidir com i on vols atendre les trucades rebudes, i configurar en un click les diferents funcionalitats del servei<\/strong>.<\/p>\n

3.- Millora el \u2018Business Intelligence\u2019 del teu negoci<\/strong><\/h5>\n

Configura i gestiona tota la informaci\u00f3 del servei accedint al teu tauler de control en el moment que necessitis, estiguis on estiguis i amb qualsevol dispositiu connectat a Internet. Pots restringir les trucades per pa\u00efsos i extreure estad\u00edstiques i la despesa del servei. A m\u00e9s, pots fer call-tracking de les trucades<\/strong> efectuades a trav\u00e9s de Click&Talk <\/strong>amb la teva eina d\u2019anal\u00edtica web. Per tant, podr\u00e0s mesurar i quantificat els resultats en tot moment.<\/p>\n

4.- Soluci\u00f3 completa d\u2019atenci\u00f3 telef\u00f2nica professional<\/strong><\/h5>\n

Click&Talk<\/strong>\u00a0s\u2019integra de forma nativa amb Cloud Contact Center<\/strong><\/a>, el servei al n\u00favol de masvoz per atenci\u00f3 a clients. Les trucades dels usuaris es dirigeixen al call center, de la mateixa forma que es dirigeixen les trucades de qualsevol l\u00ednia o numeraci\u00f3 especialitzada<\/strong><\/a>. Mitjan\u00e7ant Cloud Contact Center, agents i supervisors gestionen trucades i campanyes de telem\u00e0rqueting amb una eina avan\u00e7ada i flexible.<\/p>\n

El futur de l\u2019atenci\u00f3 al client<\/strong> passa, entre d\u2019altres, per solucions com Click&Talk que faciliten als usuaris la resoluci\u00f3 de dubtes i consultes de forma gratu\u00efta, r\u00e0pida i 24\/\/265. Tant \u00e9s aix\u00ed que, pel 2020, Gartner prediu que els clients gestionaran el 85% de la relaci\u00f3 amb les empreses sense interactuar amb un \u00e9sser hum\u00e0.<\/p>\n","protected":false},"excerpt":{"rendered":"

Segons diversos estudis, el 85% dels consumidors han utilitzat un canal online per obtenir ajuda amb un producte o servei, i m\u00e9s del 40% espera tenir una resposta en una hora. A m\u00e9s, el 60% dels usuaris canvien el seu m\u00e8tode de contacte depenent d\u2019on estiguin i el que estiguin fent. Aix\u00f2 requereix que les… Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":28575,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[],"class_list":["post-33185","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent"],"acf":[],"yoast_head":"\nCom facilitar el contacte directe dels teus usuaris a trav\u00e9s del teu web - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/blog\/facilitar-contacto-directo-tus-usuarios-traves-web\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Com facilitar el contacte directe dels teus usuaris a trav\u00e9s del teu web - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Segons diversos estudis, el 85% dels consumidors han utilitzat un canal online per obtenir ajuda amb un producte o servei, i m\u00e9s del 40% espera tenir una resposta en una hora. 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