{"id":33223,"date":"2018-07-12T08:25:04","date_gmt":"2018-07-12T06:25:04","guid":{"rendered":"https:\/\/enreach.es\/blog\/7-aspectes-tenir-compte-per-escollir-una-centraleta-virtual\/"},"modified":"2023-12-13T15:58:20","modified_gmt":"2023-12-13T14:58:20","slug":"7-aspectes-tenir-compte-per-escollir-una-centraleta-virtual","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/7-aspectes-tenir-compte-per-escollir-una-centraleta-virtual\/","title":{"rendered":"7 aspectes a tenir en compte per escollir una centraleta virtual"},"content":{"rendered":"

Les centraletes virtuals s\u2019han convertit en la millor alternativa per gestionar les trucades telef\u00f2niques de les empreses de forma professional, ja que no nom\u00e9s suposen un estalvi, sin\u00f3 que tamb\u00e9 permeten oferir als clients un servei personalitzat 24\/7\/365, millorar l\u2019efici\u00e8ncia dels empleats i la comunicaci\u00f3 entre les diverses seus d\u2019una companyia.<\/p>\n

La f\u00f3rmula m\u00e9s senzilla per dotar al nostre negoci d\u2019una centraleta de trucades \u00e9s apostar per una modalitat com a servei, tamb\u00e9 conegudes com a centraletes virtuals<\/a><\/strong>. Una centraleta virtual \u00e9s un software digital que es troba ubicat en servidors en el n\u00favol i es gestiona des d\u2019interf\u00edcies web. Aquesta \u2018virtualitzaci\u00f3\u2019 obre la porta a models de contractaci\u00f3 de pagament per \u00fas, donat que la centraleta ja no \u00e9s un equipament que es compra, sin\u00f3 un servei que s\u2019usa.<\/p>\n

No cal ser una gran corporaci\u00f3 per necessitar una centraleta virtual, sin\u00f3 que \u00e9s una soluci\u00f3 id\u00f2nia per a qualsevol empresa que vulgui personalitzar l\u2019atenci\u00f3 que presta als seus clients: incorporant missatges de benvinguda i de disculpa per no poder atendre\u2019l, un fil musical mentre els clients esperen, gravaci\u00f3 de trucades, b\u00fasties de veu perqu\u00e8 deixin un missatge i desviar les trucades del fix al m\u00f2bil quan els empleats estiguin fora de l\u2019oficina.<\/p>\n

Quins aspectes s\u2019han de valorar per escollir una centraleta virtual?<\/strong><\/h5>\n

Les empreses han de tenir en compte 7 aspectes<\/strong> principals a l\u2019hora de comparar i seleccionar la millor centraleta virtual per a una empresa:<\/p>\n

1.- Funcionalitats avan\u00e7ades: <\/strong>Una centraleta virtual ha d\u2019incloure funcionalitat d\u2019alt valor afegit, des de sistemes d\u2019enrutament intel\u00b7ligent<\/a><\/strong> per reconduir les trucades entrants al millor dest\u00ed possible segons el criteri geogr\u00e0fic, data i hora o origen de la trucada, fins assistents virtuals amb reconeixement de veu que actu\u00efn com a \u2018recepcionistes\u2019.<\/p>\n

2.- Enfoc m\u00f2bil: <\/strong>La millor centraleta virtual ha d\u2019aportar solucions enfocades a facilitar la mobilitat laboral, tant mitjan\u00e7ant solucions BYOD<\/a><\/strong> (Bring Your Own Device) com a trav\u00e9s de la integraci\u00f3 de tecnologies com WebRTC (Web Real-Time Communication). Ambdues solucions permeten als empleats fer \u00fas de la seva extensi\u00f3 telef\u00f2nica estiguin on estiguin, amb total seguretat i sense costos addicionals.<\/p>\n

3.- Eines d\u2019an\u00e0lisi: <\/strong>Una centraleta virtual haur\u00e0 d\u2019integrar m\u00f2duls per facilitar l\u2019an\u00e0lisi de tota la seva activitat (despesa i nombre de trucades per l\u00ednia, ubicaci\u00f3, per extensi\u00f3, etc.), en qualsevol moment i sense esperes, oferint una informaci\u00f3 valuosa en termes d\u2019estalvi i optimitzaci\u00f3 de recursos.<\/p>\n

4.- Facilitat d\u2019\u00fas: <\/strong>Una centraleta virtual ha de ser senzilla de gestionar gr\u00e0cies a una interf\u00edcie intu\u00eftiva<\/a><\/strong> i adaptada a la infraestructura de l\u2019empresa. D\u2019aquesta manera, no ser\u00e0 necess\u00e0ria la intervenci\u00f3 de tercers ni per a la seva configuraci\u00f3 inicial ni per afegir noves funcions i\/o capacitats.<\/p>\n

5.- Capacitat d\u2019integraci\u00f3: <\/strong>El sistema de comunicacions de l\u2019empresa ha de ser capa\u00e7 d\u2019integrar-se amb altres solucions tecnol\u00f2giques com Contact Centers, CRMs o ERPs gr\u00e0cies a les APIs per integradors o mitjan\u00e7ant serveis personalitzats oferts pel propi prove\u00efdor.\u00a0<\/strong><\/p>\n

6- Qualitat i seguretat de la telefonia IP: <\/strong>Les trucades de telefonia IP<\/a><\/strong>, basades en Internet, requereixen de mecanismes que assegurin la privacitat de les comunicacions. Avui en dia existeixen m\u00e8todes d\u2019encriptat que ofereixin un elevat nivell de seguretat. Per aix\u00f2, resulta fonamental seleccionar un prove\u00efdor capa\u00e7 d\u2019oferir encriptat de trucades com a garantia de protecci\u00f3 de les trucades i les dades.<\/p>\n

7.- Garanties del prove\u00efdor: <\/strong>Les garanties ofertes pel prove\u00efdor d\u2019una centraleta virtual s\u00f3n tan importants com les seves funcionalitats. Si el prove\u00efdor de la centraleta \u00e9s un operador de telecomunicacions<\/a> <\/strong>autoritzat per la CNMC i no un revenedor de telefonia, podr\u00e0 assegurar millor la garantia del seu servei i suport, i oferir per contracte un SLA (Service Level Agreement) igual o superior al 99,9%.<\/p>\n

En definitiva, els avantatges oferts per una centraleta virtual per a la gesti\u00f3 de trucades de forma professional a les empreses inclouen l\u2019optimitzaci\u00f3 de recursos, la reducci\u00f3 de costos, l\u2019increment de la productivitat o l\u2019augment de la qualitat en les relacions amb el client. Per aix\u00f2, \u00e9s convenient realitzar un rigor\u00f3s proc\u00e9s de selecci\u00f3 per escollir la centraleta virtual que millor s\u2019adeq\u00fci a les necessitats d\u2019una empresa.<\/p>\n","protected":false},"excerpt":{"rendered":"

Les centraletes virtuals s\u2019han convertit en la millor alternativa per gestionar les trucades telef\u00f2niques de les empreses de forma professional, ja que no nom\u00e9s suposen un estalvi, sin\u00f3 que tamb\u00e9 permeten oferir als clients un servei personalitzat 24\/7\/365, millorar l\u2019efici\u00e8ncia dels empleats i la comunicaci\u00f3 entre les diverses seus d\u2019una companyia. La f\u00f3rmula m\u00e9s senzilla… Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":28222,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2144],"tags":[],"class_list":["post-33223","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicacions-al-nuvol"],"acf":[],"yoast_head":"\n7 aspectes a tenir en compte per escollir una centraleta virtual - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/ca\/blog\/7-aspectes-tenir-compte-per-escollir-una-centraleta-virtual\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"7 aspectes a tenir en compte per escollir una centraleta virtual - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Les centraletes virtuals s\u2019han convertit en la millor alternativa per gestionar les trucades telef\u00f2niques de les empreses de forma professional, ja que no nom\u00e9s suposen un estalvi, sin\u00f3 que tamb\u00e9 permeten oferir als clients un servei personalitzat 24\/7\/365, millorar l\u2019efici\u00e8ncia dels empleats i la comunicaci\u00f3 entre les diverses seus d\u2019una companyia. 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