{"id":33559,"date":"2019-10-03T07:27:02","date_gmt":"2019-10-03T05:27:02","guid":{"rendered":"https:\/\/enreach.es\/blog\/com-la-intel%c2%b7ligencia-artificial-esta-transformant-latencio-al-client\/"},"modified":"2022-06-23T13:51:28","modified_gmt":"2022-06-23T13:51:28","slug":"com-la-intel%c2%b7ligencia-artificial-esta-transformant-latencio-al-client","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/com-la-intel%c2%b7ligencia-artificial-esta-transformant-latencio-al-client\/","title":{"rendered":"Com la intel\u00b7lig\u00e8ncia artificial est\u00e0 transformant l\u2019atenci\u00f3 al client"},"content":{"rendered":"<p>La Intel\u00b7lig\u00e8ncia Artificial (IA) ha redefinit els est\u00e0ndards de servei al client. Els xat bots avan\u00e7ats amb tecnologia de IA han portat l\u2019atenci\u00f3 al client a una nova dimensi\u00f3. Ja no es limita al simple escenari de preguntes i respostes. Els aven\u00e7os en intel\u00b7lig\u00e8ncia artificial, xat bots conversacionals, autoservei i canals digitals contribueixen a millorar l\u2019experi\u00e8ncia del client.<\/p>\n<p>El processament del llenguatge natural i l\u2019aprenentatge autom\u00e0tic estan fent que els xat bots funcionin molt millor. El seu abast en la prestaci\u00f3 de serveis augmenta a mesura que aquests bots processen m\u00e9s informaci\u00f3 i detecten el comportament de l\u2019usuari en tots els termes. <strong>Gartner estima que m\u00e9s del 50% de les empreses augmentaran les seves inversions per desenvolupar bots impulsats per IA pel 2020<\/strong>.<\/p>\n<p>De fet, les organitzacions amb visi\u00f3 de futur ja han adoptat aquesta tend\u00e8ncia. Existeixen diversos exemples en els quals la intel\u00b7lig\u00e8ncia artificial ajuda als usuaris a reservar bitllets, comprar productes, demanar menjar, fer reserves, programar cites, etc.<\/p>\n<h5><strong>Beneficis del servei al client assistit per intel\u00b7lig\u00e8ncia artificial:<\/strong><\/h5>\n<h5><strong>1) Est\u00e0 sempre disponible pels usuaris<\/strong><\/h5>\n<p>La creixent velocitat i connectivitat a Internet ha fet que els usuaris vulguin un servei d\u2019atenci\u00f3 al client \u201cinstantani\u201d. Els xat bots impulsats per IA s\u00f3n de gran ajuda per aix\u00f2, donat que poden atendre als usuaris 24\/7\/365. A m\u00e9s, la intel\u00b7lig\u00e8ncia artificial est\u00e0 impulsant el <strong>servei comercial a que sigui r\u00e0pid, prec\u00eds i en temps real degut a la seva constant disponibilitat<\/strong>.<\/p>\n<h5><strong>2) Ofereix m\u00e9s per menys<\/strong><\/h5>\n<p>Una empresa sempre busca noves formes de maximitzar els ingressos i minimitzar les despeses. Oferir l\u2019atenci\u00f3 al client a trav\u00e9s de <a href=\"https:\/\/www.masvoz.cat\/click-and-talk\/\"><strong>xat bots basats en intel\u00b7lig\u00e8ncia artificial<\/strong><\/a>, redueix els costos, ja que gr\u00e0cies a <strong>la IA es poden automatitzar fluxos de treball, atendre a m\u00e9s usuaris en menys temps, alliberar recursos, generar m\u00e9s leads i convertir-los en vendes<\/strong>.<\/p>\n<p>Aix\u00ed mateix, les funcionalitats dels xat bots es poden escalar per satisfer les necessitats dels usuaris, aix\u00ed com per resoldre les consultes m\u00e9s demandades. Els requisits desitjats poden anar des de sol\u00b7licitar un servei, trobar un producte, completar una transacci\u00f3 o obtenir informaci\u00f3, entre d\u2019altres.<\/p>\n<p><strong>Un servei ininterromput \u00e9s natural amb la plataforma d\u2019intel\u00b7lig\u00e8ncia artificial<\/strong>. D\u2019aquesta manera, les empreses no necessiten invertir en la contractaci\u00f3 de personal addicional. <strong>Els xat bots poden ocupar-se de les consultes senzilles amb precisi\u00f3 i poden fer-se m\u00e9s intel\u00b7ligents amb cada interacci\u00f3<\/strong>.<\/p>\n<h5><strong>3) Limita els errors<\/strong><\/h5>\n<p>Els xat bots basats en intel\u00b7lig\u00e8ncia artificial recopilen i analitzen cada conversa. La informaci\u00f3 emmagatzemada l\u2019ajuda a atendre als usuaris de la manera m\u00e9s agradable i precisa possible. <strong>Les seves capacitats cognitives els hi permeten oferir una experi\u00e8ncia de client satisfact\u00f2ria<\/strong>.<\/p>\n<p>Les empreses tamb\u00e9 poden assegurar-se que els bots tinguin un s\u00f2lid coneixement sobre el producte, els usuaris i el negoci en general. En comparaci\u00f3 amb la capacitaci\u00f3 dels seus hom\u00f2legs humans, la programaci\u00f3 i l\u2019actualitzaci\u00f3 dels xat bots produeix resultats m\u00e9s efectius i rendibles en menys temps.<\/p>\n<p>Aix\u00f2 \u00e9s aix\u00ed perqu\u00e8 els robots automatitzats estan pr\u00e8viament programats per ser proactius i prendre accions preventives. Poden anticipar possibles problemes o necessitats i actuar en conseq\u00fc\u00e8ncia. Per tant, <strong>els usuaris es senten m\u00e9s connectats a mesura que reben assist\u00e8ncia segons les seves necessitats<\/strong>.<\/p>\n<h5><strong>4) Proporciona atenci\u00f3 personalitzada<\/strong><\/h5>\n<p>La personalitzaci\u00f3 \u00e9s una gran t\u00e0ctica de venda. <strong>Els usuaris es senten m\u00e9s satisfets si saben que una empresa fa un esfor\u00e7 addicional per proporcionar-los el que volen<\/strong>. I la IA fa exactament el mateix: recopilar i interpreta l\u2019historial d\u2019un usuari per presentar suggeriments personalitzades.<\/p>\n<p>La intel\u00b7lig\u00e8ncia artificial tamb\u00e9 obre l\u2019espai per oportunitats de vendes addicionals i vendes creuades. Per exemple, <strong>mentre ajuda a un usuari amb un determinat producte, un xat bot pot recomanar-li millors opcions disponibles i productes\/serveis complementaris<\/strong>.<\/p>\n<p>Els usuaris s\u00f3n els millots defensors de la marca. Si aquesta els mant\u00e9 feli\u00e7os, recomanaran a l\u2019empresa. Gr\u00e0cies a la tecnologia d\u2019intel\u00b7lig\u00e8ncia artificial els hi suggerir\u00e0 els productes m\u00e9s apropiats i, alhora, aquests usuaris satisfets atrauran m\u00e9s vendes.<\/p>\n<h5><strong>5) Fomenta empleats compromesos i usuaris lleials<\/strong><\/h5>\n<p>Hi ha molts mites en torn a que l\u2019objectiu final de la intel\u00b7lig\u00e8ncia artificial \u00e9s substituir als humans. Aquests s\u00f3n erronis, ja que, en realitat, segons els experts, la IA reempla\u00e7ar\u00e0 les tasques repetitives i improductives amb fluxos de treball automatitzats, no a les persones. Conseq\u00fcentment, es produir\u00e0 un augment de la productivitat.<\/p>\n<p>Segons Gartner, la IA es convertir\u00e0 en un motivador de treball pel 2020, generant 2,3 milions d\u2019oportunitats de feina i no promovent la p\u00e8rdua del contacte hum\u00e0 en l\u2019atenci\u00f3 al client. M\u00e9s aviat, <strong>reduir\u00e0 les tasques que requereixin m\u00e9s temps i esfor\u00e7<\/strong>. La intel\u00b7lig\u00e8ncia artificial, en coordinaci\u00f3 amb els empleats, pot produir resultats eficients i rendibles.<\/p>\n<p><strong>A l\u2019automatitzar certes tasques, una empresa pot involucrar als empleats per abordar treballs complexos que requereixen atenci\u00f3 i comprensi\u00f3 humana<\/strong>. Aix\u00ed, els treballadors productius i compromesos tindran m\u00e9s \u00e8xit en retenir als usuaris. Per tant, <strong>es produir\u00e0 una combinaci\u00f3 de xat bots i recursos humans per assolir els objectius comercials finals<\/strong>.<\/p>\n<p>En conclusi\u00f3, segons els experts, no hi ha volta enrere en els m\u00e8todes tradicionals de servei al client. <strong>Les empreses necessiten solucions basades en intel\u00b7lig\u00e8ncia artificial per predir els requisits dels usuaris<\/strong>. Per una organitzaci\u00f3 centrada en el client, implementar la IA en l\u2019atenci\u00f3 al client, ja no \u00e9s una opci\u00f3, sin\u00f3 una obligaci\u00f3.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Intel\u00b7lig\u00e8ncia Artificial (IA) ha redefinit els est\u00e0ndards de servei al client. Els xat bots avan\u00e7ats amb tecnologia de IA han portat l\u2019atenci\u00f3 al client a una nova dimensi\u00f3. Ja no es limita al simple escenari de preguntes i respostes. Els aven\u00e7os en intel\u00b7lig\u00e8ncia artificial, xat bots conversacionals, autoservei i canals digitals contribueixen a millorar&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/ca\/blog\/com-la-intel%c2%b7ligencia-artificial-esta-transformant-latencio-al-client\/\" title=\"Read Com la intel\u00b7lig\u00e8ncia artificial est\u00e0 transformant l\u2019atenci\u00f3 al client\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":33560,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[],"class_list":["post-33559","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Com la intel\u00b7lig\u00e8ncia artificial est\u00e0 transformant l\u2019atenci\u00f3 al client - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/blog\/como-la-inteligencia-artificial-esta-transformando-la-atencion-al-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Com la intel\u00b7lig\u00e8ncia artificial est\u00e0 transformant l\u2019atenci\u00f3 al client - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"La Intel\u00b7lig\u00e8ncia Artificial (IA) ha redefinit els est\u00e0ndards de servei al client. 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