{"id":34103,"date":"2021-06-15T06:54:27","date_gmt":"2021-06-15T04:54:27","guid":{"rendered":"https:\/\/enreach.es\/blog\/4-formes-de-mantenir-el-compromis-dels-agents-dun-contact-center\/"},"modified":"2022-06-23T13:52:28","modified_gmt":"2022-06-23T13:52:28","slug":"4-formes-de-mantenir-el-compromis-dels-agents-dun-contact-center","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/4-formes-de-mantenir-el-compromis-dels-agents-dun-contact-center\/","title":{"rendered":"4 formes de mantenir el comprom\u00eds dels agents d\u2019un contact center"},"content":{"rendered":"

Els agents del call center compromesos i experimentats s\u00f3n m\u00e9s importants que mai. Si b\u00e9 les opcions d\u2019autoservei s\u2019han est\u00e8s i s\u2019han afegit nous canals, encara es necessiten agents per a preguntes complexes i per gestionar als clients que experimenten un major nivell de frustraci\u00f3.<\/p>\n

Aquests s\u00f3n casos que nom\u00e9s un agent del call center pot gestionar, i com m\u00e9s experi\u00e8ncia tingui, millor. El 95% dels clients utilitza m\u00e9s d\u2019un canal<\/a> per comunicar-se amb les empreses<\/strong>.<\/p>\n

Per aix\u00f2, retenir als empleats amb m\u00e9s talent \u00e9s m\u00e9s important que mai<\/strong>. La participaci\u00f3 dels agents ha adquirit una nova import\u00e0ncia per a molts call center.<\/p>\n

Quines s\u00f3n les estrat\u00e8gies de participaci\u00f3 de la for\u00e7a laboral que les empreses poden emprar per ajudar a la retenci\u00f3 d\u2019agents?<\/strong><\/h5>\n
1) Fer que els agents es sentin valorats <\/strong><\/h5>\n

Tots volem sentir-nos valorats quan anem a treballar, i aix\u00f2 \u00e9s especialment cert pels empleats dels call center. Per la naturalesa mateixa de la seva feina, els agents sovint poden fer front a situacions dif\u00edcils.<\/p>\n

Els programes de recompensa<\/strong>, els incentius per antiguitat a l\u2019empresa i fins i tot un simple compliment o un reconeixement de tot el departament poden ser de gran ajuda.<\/p>\n

2) Adoptar horaris flexibles o un programa de treball des de casa<\/strong><\/h5>\n

La inversi\u00f3 en solucions gesti\u00f3 de la for\u00e7a laboral (WFM, en les seves sigles en angl\u00e8s) i tecnologia de treball des de casa es compensar\u00e0 f\u00e0cilment en menors despeses de contractaci\u00f3 i capacitaci\u00f3.<\/p>\n

Permetre que els agents teletreballin i donar-los informaci\u00f3 sobre els seus horaris amb la m\u00e0xima antelaci\u00f3 pot marcar una gran difer\u00e8ncia en la retenci\u00f3 d\u2019agents<\/strong>.<\/p>\n

3) Invertir en les carreres dels seus agents<\/strong><\/h5>\n

Els agents han de poder recon\u00e8ixer quins altres rols poden estar disponibles. Per aquest motiu, les empreses han d\u2019assegurar-se que coneguin les oportunitats de capacitaci\u00f3 i creixement professional disponibles per ells per ajudar-los a crear la carrera que desitgen<\/strong>.<\/p>\n

4) La contractaci\u00f3 \u00e9s on comen\u00e7a tot<\/strong><\/h5>\n

Quan arribi el moment de fer una nova contractaci\u00f3 per l\u2019equip, es poden millorar en gran mesura les possibilitats d\u2019\u00e8xit en el futur seleccionant al candidat adequat<\/strong>.<\/p>\n

Buscar candidats que vegin el call center com una oportunitat professional, no nom\u00e9s com un treball, estaran a l\u2019al\u00e7ada del negoci en els mesos i anys venidors.<\/p>\n","protected":false},"excerpt":{"rendered":"

Els agents del call center compromesos i experimentats s\u00f3n m\u00e9s importants que mai. Si b\u00e9 les opcions d\u2019autoservei s\u2019han est\u00e8s i s\u2019han afegit nous canals, encara es necessiten agents per a preguntes complexes i per gestionar als clients que experimenten un major nivell de frustraci\u00f3. Aquests s\u00f3n casos que nom\u00e9s un agent del call center… Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":29703,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[],"class_list":["post-34103","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent"],"acf":[],"yoast_head":"\n4 formes de mantenir el comprom\u00eds dels agents d\u2019un contact center - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/blog\/4-formas-de-mantener-el-compromiso-de-los-agentes-de-un-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"4 formes de mantenir el comprom\u00eds dels agents d\u2019un contact center - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Els agents del call center compromesos i experimentats s\u00f3n m\u00e9s importants que mai. Si b\u00e9 les opcions d\u2019autoservei s\u2019han est\u00e8s i s\u2019han afegit nous canals, encara es necessiten agents per a preguntes complexes i per gestionar als clients que experimenten un major nivell de frustraci\u00f3. Aquests s\u00f3n casos que nom\u00e9s un agent del call center... 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