{"id":34136,"date":"2021-08-09T17:14:34","date_gmt":"2021-08-09T15:14:34","guid":{"rendered":"https:\/\/enreach.es\/blog\/quins-beneficis-te-per-a-les-empreses-de-viatges-i-turisme-loutsourcing-dun-call-center\/"},"modified":"2022-06-23T13:52:33","modified_gmt":"2022-06-23T13:52:33","slug":"quins-beneficis-te-per-a-les-empreses-de-viatges-i-turisme-loutsourcing-dun-call-center","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/quins-beneficis-te-per-a-les-empreses-de-viatges-i-turisme-loutsourcing-dun-call-center\/","title":{"rendered":"Quins beneficis t\u00e9 per a les empreses de viatges i turisme l\u2019outsourcing d\u2019un call center?"},"content":{"rendered":"<p>Un call center d\u2019una empresa de viatges por executar campanyes de promoci\u00f3, administrar la seva reputaci\u00f3 online, canviar les cr\u00edtiques negatives a positives, realitzar tasques administratives, fer estudis de mercat i oferir atenci\u00f3 al client multicanal i multiling\u00fce les 24 hores del dia, els 7 dies de la setmana.<\/p>\n<p>Moltes empreses del sector viatges i turisme han adoptat <a href=\"https:\/\/www.masvoz.cat\/solucions\/\"><strong>noves tecnologies<\/strong><\/a> de call center <strong>per millorar el servei als clients i oferir-los una experi\u00e8ncia m\u00e9s personalitzada<\/strong>.<\/p>\n<h5><strong>Serveis variats per a diferents clients<\/strong><\/h5>\n<p>Els descomptes exclusius de diferents marques poden influir en aquells clients que viatgen per vacances. Tanmateix, els viatgers de negocis tendeixen a estar m\u00e9s compromesos amb els esquemes de fidelitzaci\u00f3 de viatges. Prefereixen reservar les mateixes aerol\u00ednies i allotjar-se al mateix hotel per gaudir dels avantatges i guanyar punts de fidelitat. <strong>Aquesta personalitzaci\u00f3 \u00e9s utilitzada per les empreses de call center per fer que el customer journey del client sigui agradable<\/strong>.<\/p>\n<h5><strong>Quins serveis es poden obtenir mitjan\u00e7ant la subcontractaci\u00f3 d\u2019un contact center per a viatges?<\/strong><\/h5>\n<ul>\n<li>Reserves i cancel\u00b7lacions.<\/li>\n<li>Resoluci\u00f3 i gesti\u00f3 de reclamacions.<\/li>\n<li>Atenci\u00f3 de sol\u00b7licituds especials.<\/li>\n<li>Planificaci\u00f3 i personalitzaci\u00f3 d\u2019itineraris.<\/li>\n<li>Execuci\u00f3 i administraci\u00f3 de programes de fidelitzaci\u00f3.<\/li>\n<li>L\u00ednia directa amb el client per a emerg\u00e8ncies.<\/li>\n<li>Enquesta de mercat.<\/li>\n<li>Monitoreig de xarxes socials.<\/li>\n<li>Validaci\u00f3 i verificaci\u00f3 de documents.<\/li>\n<li>Etc.<\/li>\n<\/ul>\n<h5><strong>Quins beneficis t\u00e9 per a les empreses de viatges i turisme l\u2019outsourcing d\u2019un call center?<\/strong><\/h5>\n<h5><strong>1) Ofereix suport multicanal<\/strong><\/h5>\n<p><strong>Les empreses de viatges i turisme utilitzen canals digitals i de veu per comercialitzar els seus negocis i connectar-se amb els seus clients<\/strong>. Encara molts usuaris prefereixen trucar per tel\u00e8fon i parlar amb un agent per resoldre la seva consulta, molts <strong>clients prefereixen connectar-se a trav\u00e9s de <\/strong><a href=\"https:\/\/www.masvoz.cat\/productes\/cloud-contact-center\/webchat\/\"><strong>xats<\/strong><\/a><strong>, <\/strong><a href=\"https:\/\/www.masvoz.cat\/productes\/cloud-contact-center\/whatsapp\/\"><strong>aplicacions de missatgeria<\/strong><\/a><strong> i xarxes socials<\/strong>.<\/p>\n<p>En aquest sentit, <strong>\u00e9s important prestar la m\u00e0xima atenci\u00f3 a tots els canals i respondre a les consultes dels usuaris en el menor temps possible per un excel\u00b7lent servei al client<\/strong>. Del contrari, si els clients esperen una resposta que mai arriba, canviaran a un altre agent de viatges. <strong>Mitjan\u00e7ant la subcontractaci\u00f3 d\u2019un <\/strong><a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\/\"><strong>call center per a empreses de viatges i turisme<\/strong><\/a><strong> es pot atendre de forma \u00f2ptima als clients en m\u00faltiples plataformes<\/strong>.<\/p>\n<h5><strong>2) Ajuda amb les decisions Comerciales basades en dades<\/strong><\/h5>\n<p>Una empresa de viatges i turisme necessita analitzar les tend\u00e8ncies recents a la ind\u00fastria. <strong>L\u2019an\u00e0lisi de dades \u00e9s un processos mitjan\u00e7ant el qual es poden estudiar els h\u00e0bits dels viatgers<\/strong>. El que busquen i compren, les seves prefer\u00e8ncies d\u2019hotels, transport, vols i itineraris: tot ha de ser observat i avaluat per brindar ofertes i serveis vendibles. <strong>Un call center per a empreses de viatges ajuda a obtenir dades i prendre decisions basades en les anal\u00edtiques obtingudes<\/strong>.<\/p>\n<h5><strong>3) Millora la taxa de satisfacci\u00f3 del client<\/strong><\/h5>\n<p>Els clients van a les ag\u00e8ncies de viatges perqu\u00e8 volen obtenir assist\u00e8ncia instant\u00e0nia amb les reserves sense haver de passar per la mol\u00e8stia de filtrar opcions, comparar preus i navegar per diversos llocs web. Necessiten una empresa de viatges que els ajudi a reservar el paquet o vol m\u00e9s convenient al preu m\u00e9s baix. <strong>La subcontractaci\u00f3 del call center ajudar\u00e0 a una empresa de viatges i turisme amb totes les eines i habilitats necess\u00e0ries per ajudar als clients en temps real i fins i tot amb la planificaci\u00f3 d\u2019itineraris personalitzats pels viatgers<\/strong>.<\/p>\n<h5><strong>4) Ajuda als clients a rebre actualitzacions oportunes<\/strong><\/h5>\n<p>El mercat tur\u00edstic \u00e9s vol\u00e0til, especialment durant la crisi de la COVID-19. Les regles per viatjar canvien gaireb\u00e9 tots els dies i els horaris de vol no s\u00f3n fixes. <strong>Comptar amb un <\/strong><a href=\"https:\/\/www.masvoz.cat\/programa-de-partners\/\"><strong>partner d\u2019outsourcing<\/strong><\/a><strong> experimentat en call centers pot ajudar a les empreses a mostrar el seu costat proactiu als clients<\/strong>. Els agents del call center informen als clients sobre qualsevol retard en els vols, canvis en les pautes de viatge, requisits de documentaci\u00f3 al check-in i al check-out de l\u2019aeroport, etc. <strong>Tamb\u00e9 poden actuar como un guia virtual per a viatges internacionals, un suport que la majoria dels clients busquen durant la pand\u00e8mia<\/strong>.<\/p>\n<p>En conclusi\u00f3, la subcontractaci\u00f3 o outsourcing dels requisits d\u2019un call center per a empreses de viatges no es tracta nom\u00e9s de mantenir la qualitat del servei al client i reduir les despeses operatives. <strong>Un contact center al n\u00favol pot augmentar la base de clients lleials a trav\u00e9s d\u2019un suport dedicat i en temps real<\/strong>. Aix\u00ed mateix, enforteix l\u2019estrat\u00e8gia de m\u00e0rqueting amb la presa de decisions basada en dades i l\u2019ajuda a establir-se com una marca de viatges.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Un call center d\u2019una empresa de viatges por executar campanyes de promoci\u00f3, administrar la seva reputaci\u00f3 online, canviar les cr\u00edtiques negatives a positives, realitzar tasques administratives, fer estudis de mercat i oferir atenci\u00f3 al client multicanal i multiling\u00fce les 24 hores del dia, els 7 dies de la setmana. Moltes empreses del sector viatges i&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/ca\/blog\/quins-beneficis-te-per-a-les-empreses-de-viatges-i-turisme-loutsourcing-dun-call-center\/\" title=\"Read Quins beneficis t\u00e9 per a les empreses de viatges i turisme l\u2019outsourcing d\u2019un call center?\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":34137,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[],"class_list":["post-34136","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quins beneficis t\u00e9 per a les empreses de viatges i turisme l\u2019outsourcing d\u2019un call center? - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/blog\/que-beneficios-tiene-para-las-empresas-de-viajes-y-turismo-el-outsourcing-de-un-call-center\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quins beneficis t\u00e9 per a les empreses de viatges i turisme l\u2019outsourcing d\u2019un call center? - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Un call center d\u2019una empresa de viatges por executar campanyes de promoci\u00f3, administrar la seva reputaci\u00f3 online, canviar les cr\u00edtiques negatives a positives, realitzar tasques administratives, fer estudis de mercat i oferir atenci\u00f3 al client multicanal i multiling\u00fce les 24 hores del dia, els 7 dies de la setmana. 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