{"id":34167,"date":"2021-09-13T15:05:17","date_gmt":"2021-09-13T13:05:17","guid":{"rendered":"https:\/\/enreach.es\/blog\/quina-sera-levolucio-i-el-futur-de-bpo-business-process-outsourcing\/"},"modified":"2022-06-23T13:52:36","modified_gmt":"2022-06-23T13:52:36","slug":"quina-sera-levolucio-i-el-futur-de-bpo-business-process-outsourcing","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/quina-sera-levolucio-i-el-futur-de-bpo-business-process-outsourcing\/","title":{"rendered":"Quina ser\u00e0 l\u2019evoluci\u00f3 i el futur de BPO (Business Process Outsourcing)?"},"content":{"rendered":"

Moltes persones connecten la Subcontractaci\u00f3 de Processos Comercials (BPO, en les seves sigles en angl\u00e8s) amb les seus dels call center a l\u2019estranger. Per\u00f2 des de la d\u00e8cada del 1980, el concepte BPO s\u2019ha expandit, ja que les empreses veuen el benefici de reduir costos, millorar l\u2019efici\u00e8ncia i el servei al client, i permetre un alt creixement mentre treballen amb recursos limitats.<\/p>\n

BPO, ara una ind\u00fastria de 26.000 milions de d\u00f2lars, s\u2019ha est\u00e8s per incloure automatitzaci\u00f3 d\u2019AP (Accounts Payable, \u00e9s a dir, comptes a pagar), subcontractaci\u00f3 de correu electr\u00f2nic, escaneig de documents, contractaci\u00f3 de recursos humans i serveis de TI, entre d\u2019altres<\/strong>. Aix\u00ed \u00e9s com la ind\u00fastria ha crescut durant les \u00faltims quatre d\u00e8cades:<\/p>\n

1) BPO no va comen\u00e7ar amb els contact center, tamb\u00e9 es va utilitzar per a l\u2019entrada de dades<\/strong><\/h5>\n

La subcontractaci\u00f3 de call center a mercats estrangers va comen\u00e7ar a principis de la d\u00e8cada del 1990, quan les empreses nord-americans van reduir els costos laborals mitjan\u00e7ant la subcontractaci\u00f3 a pa\u00efsos com l\u2019\u00cdndia i les Filipines. El que \u00e9s menys conegut, no obstant, \u00e9s la hist\u00f2ria de com es va emprar BPO als anys 80 per ajudar amb l\u2019entrada de dades.<\/p>\n

Ja el 1988, l\u2019entrada de dades subcontractada s\u2019estava proporcionant a bufets d\u2019advocats, empreses de microfilmaci\u00f3 i negocis com una forma de reduir els costos. A l\u2019avantguarda d\u2019aquest canvi de mercat, els fundadors de la companyia Metasource proporcionaven serveis d\u2019entrada de dades a l\u2019estranger a empreses amb seu als EUA, i establien relacions a llarg termini amb prove\u00efdors de BPO a tot el m\u00f3n.<\/p>\n

Des de llavors, els seus creadors s\u2019han mantingut a l\u2019avantguarda de la tecnologia digital i el 2001, van fundar MetaSource, una empresa de subcontractaci\u00f3 de processament de documents que adapta el processament d\u2019AP, la subcontractaci\u00f3 de sales de correu digital i altres solucions de transformaci\u00f3 digital per ajudar a les empreses a satisfer les demandes del mercat d\u2019una manera rendible<\/strong>.<\/p>\n

2) Com Internet va revolucionar el BPO<\/strong><\/h5>\n

A l\u2019igual que amb la majoria de les altres ind\u00fastries, Internet va canviar les regles del joc per a la Subcontractaci\u00f3 de Processos Comercials. Va ampliar les seves possibilitats, permetent a les empreses subcontractar serveis de TI, comptabilitat, transcripci\u00f3, traducci\u00f3, sales de correu, processament d\u2019AP i molts altres processos que s\u00f3n fonamentals per a les operacions di\u00e0ries.<\/p>\n

Si b\u00e9 la Internet moderna es remunta al 1983, la transformaci\u00f3 digital, o el canvi de les activitats, els processos i les capacitats de les empreses i organitzacions d\u2019una xarxa troncal anal\u00f2gica a digital, realment va comen\u00e7ar a la d\u00e8cada dels 90. La informaci\u00f3 i la comunicaci\u00f3 es van traslladar del paper f\u00edsic als formats digitals. Des del microfilm fins als disquets, els CD i el n\u00favol<\/a><\/strong>, Internet ha canviat dr\u00e0sticament la forma en qu\u00e8 les empreses capturen, processen, comparteixen i emmagatzemen dades<\/strong>. Des de llavors, les organitzacions han obtingut un avantatge competitiu, reduint costos i millorant el servei al client mitjan\u00e7ant la subcontractaci\u00f3 d\u2019operacions que no s\u00f3n fonamentals per a les seves ofertes principals a l\u2019associar-se amb empreses de BPO<\/strong>.<\/p>\n

3) Com utilitzen les empreses la Subcontractaci\u00f3 de Processos Comercials en l\u2019actualitat<\/strong><\/h5>\n

Des del servei al client de front-end fins a les operacions de back-end, els processos actuals s\u2019automatitzen i subcontracten en diversos departaments i en empreses de totes les mides. BPO ha facilitat la gesti\u00f3 dels negocis, ha ajudat a reduir els riscos, augmentar la garantia de qualitat, disminuir els costos operatius i d\u2019emmagatzematge i agilitzar els esfor\u00e7os de compliment, entre d\u2019altres<\/strong>. De fet, en una enquesta recent, el 59% dels executius de negocis a nivell mundial van dir que depenen dels serveis de subcontractaci\u00f3 per reduir els costos<\/strong>.<\/p>\n

Per exemple, per complir amb temps de resposta ajustats, disminuir costos i obtenir un avantatge competitiu, moltes empreses estan aprofitant la subcontractaci\u00f3 de la sala de correu digital per incloure recepci\u00f3, digitalitzaci\u00f3, processament, administraci\u00f3 i emmagatzematge electr\u00f2nic de documents transaccionals cr\u00edtics.<\/p>\n

4) El futur de BPO<\/strong><\/h5>\n

En el futur, BPO inclou no nom\u00e9s tasques que poden automatitzar-se, sin\u00f3 tamb\u00e9 operacions altament t\u00e8cniques. Un \u00e0rea de creixement \u00e9s la Subcontractaci\u00f3 de Processos de Coneixement (KPO, en les seves sigles en angl\u00e8s), un subconjunt de BPO que requereix experi\u00e8ncia altament especialitzada, en \u00e0rees com m\u00e0rqueting digital, atenci\u00f3 m\u00e8dica i banca<\/strong>.<\/p>\n

Avui en dia, aprofitar la Subcontractaci\u00f3 de Processos Comercials permet a les empreses subcontractar i optimitzar les tasques cr\u00edtiques del negoci, de manera que puguin centrar-se en les seves compet\u00e8ncies b\u00e0siques. Hi ha moltes empreses, com masvoz<\/a>, que poden adaptar serveis espec\u00edfics de BPO a les necessitats dels seus clients, adaptant-se i millorant el seu proc\u00e9s actual<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Moltes persones connecten la Subcontractaci\u00f3 de Processos Comercials (BPO, en les seves sigles en angl\u00e8s) amb les seus dels call center a l\u2019estranger. Per\u00f2 des de la d\u00e8cada del 1980, el concepte BPO s\u2019ha expandit, ja que les empreses veuen el benefici de reduir costos, millorar l\u2019efici\u00e8ncia i el servei al client, i permetre un… Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":29586,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[],"class_list":["post-34167","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent"],"acf":[],"yoast_head":"\nQuina ser\u00e0 l\u2019evoluci\u00f3 i el futur de BPO (Business Process Outsourcing)? - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/blog\/cual-sera-la-evolucion-y-el-futuro-de-bpo-business-process-outsourcing\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quina ser\u00e0 l\u2019evoluci\u00f3 i el futur de BPO (Business Process Outsourcing)? - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Moltes persones connecten la Subcontractaci\u00f3 de Processos Comercials (BPO, en les seves sigles en angl\u00e8s) amb les seus dels call center a l\u2019estranger. 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