{"id":34230,"date":"2022-01-03T10:58:16","date_gmt":"2022-01-03T09:58:16","guid":{"rendered":"https:\/\/enreach.es\/blog\/per-que-les-companyies-dassegurances-subcontracten-els-seus-call-center\/"},"modified":"2022-06-23T13:52:49","modified_gmt":"2022-06-23T13:52:49","slug":"per-que-les-companyies-dassegurances-subcontracten-els-seus-call-center","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/per-que-les-companyies-dassegurances-subcontracten-els-seus-call-center\/","title":{"rendered":"Per qu\u00e8 les companyies d\u2019assegurances subcontracten els seus call center?"},"content":{"rendered":"

Als negocis, hi ha alguns processos que es passen per alt quan es tracta de nivells d\u2019import\u00e0ncia i, de vegades, aix\u00f2 pot incloure el servei al client. Aix\u00f2 \u00e9s degut a que la satisfacci\u00f3 del client es pot aconseguir d\u2019altres formes i, en aquest m\u00f3n digital, les trucades telef\u00f2niques s\u2019ometen a favor dels correus electr\u00f2nics i la missatgeria instant\u00e0nia. Per\u00f2 la veritat \u00e9s que els serveis dels call center continuen sent importants pels usuaris.<\/p>\n

La subcontractaci\u00f3 dels processos comercials<\/strong> t\u00e9 molts beneficis com les oportunitats de gesti\u00f3 del temps<\/strong> o l\u2019estalvi de diners<\/strong> a l\u2019haver de comprar software cost\u00f3s. I els avantatges de <\/strong>subcontractar els serveis d\u2019un call center<\/strong><\/a> inclouen garantir que els clients sempre rebin un servei de la m\u00e9s alta qualitat en tot moment<\/strong>.<\/p>\n

Per qu\u00e8 les companyies d\u2019assegurances subcontracten els seus call center?<\/strong><\/h5>\n
1) Per tenir<\/strong> acc\u00e9s a un equip eficient<\/strong><\/h5>\n

Quan es tracta de serveis de contact centers, el factor n\u00famero 1 que moltes persones busquen \u00e9s l\u2019efici\u00e8ncia. Aix\u00f2 \u00e9s degut a que els consumidors d\u2019avui esperen i exigeixen rapidesa en les respostes de les marques a les que donen suport, especialment ara que vivim en una era digital<\/strong>.<\/p>\n

Si s\u2019opta per subcontractar el <\/strong>call center<\/strong><\/a>, es tindr\u00e0 acc\u00e9s a un equipo eficient i efica\u00e7 per atendre les trucades i consultes dels clients<\/strong>. Aix\u00f2 far\u00e0 que l\u2019oferta de serveis i el seu proc\u00e9s siguin m\u00e9s \u00e0gils, el que ajudar\u00e0 a la consolidaci\u00f3 en la ment dels usuaris com una companyia d\u2019assegurances que realment es preocupa per ells.<\/p>\n

2) Oferir suport en m\u00e9s d\u2019un idioma<\/strong><\/h5>\n

A Sud\u00e0frica, per exemple, hi ha 11 idiomes oficials, el que de vegades pot dificultar la resposta precisa a les preguntes del contact center si el personal no en parla m\u00e9s d\u2019un. En canvi, si s\u2019opta per subcontractar un centre d\u2019atenci\u00f3 al client, hi haur\u00e0 suport en diversos idiomes, el que es reflectir\u00e0 positivament en l\u2019experi\u00e8ncia del client (CX)<\/strong>.<\/p>\n

D\u2019aquesta manera, es podr\u00e0 interactuar amb una audi\u00e8ncia m\u00e9s \u00e0mplia i diversa, col\u00b7locant a la seva empresa a l\u2019avantguarda de la seva ind\u00fastria<\/strong>. Per exemple, alg\u00fa pot trucar per tel\u00e8fon amb una consulta sobre assegurances en afrik\u00e1ans, per\u00f2 malauradament, els agents nom\u00e9s parlen angl\u00e8s. Aix\u00f2 podria causar importants problemes de comunicaci\u00f3 entre el personal i els clients. En una empresa de subcontractaci\u00f3, els agents del call center solen ser multiling\u00fces, el que els hi permet respondre a les preguntes de qualsevol client<\/strong>.<\/p>\n

3) Deixar espai pel creixement<\/strong><\/h5>\n

Si un negoci est\u00e0 creixent o necessita m\u00e9s personal per a una nova iniciativa de m\u00e0rqueting, la subcontractaci\u00f3 del call center \u00e9s una forma molt efica\u00e7 de deixar espai per aquest creixement. La subcontractaci\u00f3 \u00e9s especialment efica\u00e7 per a les organitzacions que poden tenir un petit equip intern a c\u00e0rrec de les trucades i els correus electr\u00f2nics i que podrien necessitar lidiar amb un major volum de treball degut a l\u2019expansi\u00f3 comercial<\/strong>.<\/p>\n

Els agents del contact center tamb\u00e9 estan capacitats per gestionar tant grans volums de trucades telef\u00f2niques com volums baixos. En aquest sentit, descobrir\u00e0 que si est\u00e0 experimentant un creixement, \u00e9s m\u00e9s f\u00e0cil subcontractar un contact center que esperar a que el seu personal l\u2019administri pel seu compte, ja que podrien sentir-se massa estressats \u200b\u200bi aclaparats<\/strong>.<\/p>\n

4) Estalviar costos<\/strong><\/h5>\n

Un dels principals beneficis d\u2019optar per subcontractar el call center \u00e9s que li permetr\u00e0 estalviar costos. No ser\u00e0 necessari contractar a noves persones per a funcions espec\u00edfiques, com agents del call center, ni invertir en software cost\u00f3s per gestionar trucades telef\u00f2niques i d\u2019altres formes de comunicaci\u00f3<\/strong>.<\/p>\n

Estalviar diners por ajudar-lo a invertir-lo en altres \u00e0rees del seu negoci. Per exemple, es podria enviar a l\u2019equip de m\u00e0rqueting per a qu\u00e8 es capaciti en noves t\u00e8cniques d\u2019optimitzaci\u00f3 de motors de cerca (SEO) per a qu\u00e8 es pugui arribar millor a la seva audi\u00e8ncia i atreure nous clients. Les empreses de subcontractaci\u00f3 nom\u00e9s utilitzen professionals altament capacitats, el que significa que tamb\u00e9 hi ha un estalvi de costos, ja que no haur\u00e0 de lidiar amb costosos errors de servei al client<\/strong>.<\/p>\n

5) Adoptar la subcontractaci\u00f3<\/strong><\/h5>\n

\u00c9s possible que algunes empreses no creguin que la subcontractaci\u00f3 sigui la soluci\u00f3 adequada per a les companyies d\u2019assegurances, per\u00f2 pot ajudar enormement en moltes \u00e0rees. La subcontractaci\u00f3 del call center pot ser d\u2019ajut al permetre l\u2019acc\u00e9s a un equip eficient i oferir suport per a diversos idiomes<\/strong>.<\/p>\n

D\u2019aquesta manera, es generar\u00e0 m\u00e9s espai per cr\u00e9ixer com a empresa perqu\u00e8 els empleats poden concentrar-se en temes importants i desenvolupar les seves pr\u00f2pies habilitats alhora<\/strong>. I, per suposat, suposar\u00e0 un estalvi de diners que podr\u00e0 ser invertit en processos comercials importants.<\/p>\n","protected":false},"excerpt":{"rendered":"

Als negocis, hi ha alguns processos que es passen per alt quan es tracta de nivells d\u2019import\u00e0ncia i, de vegades, aix\u00f2 pot incloure el servei al client. Aix\u00f2 \u00e9s degut a que la satisfacci\u00f3 del client es pot aconseguir d\u2019altres formes i, en aquest m\u00f3n digital, les trucades telef\u00f2niques s\u2019ometen a favor dels correus electr\u00f2nics… Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":29480,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[],"class_list":["post-34230","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent"],"acf":[],"yoast_head":"\nPer qu\u00e8 les companyies d\u2019assegurances subcontracten els seus call center? - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/blog\/por-que-las-companias-de-seguros-subcontratan-sus-call-center\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Per qu\u00e8 les companyies d\u2019assegurances subcontracten els seus call center? - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Als negocis, hi ha alguns processos que es passen per alt quan es tracta de nivells d\u2019import\u00e0ncia i, de vegades, aix\u00f2 pot incloure el servei al client. 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