{"id":34239,"date":"2022-01-20T09:06:16","date_gmt":"2022-01-20T08:06:16","guid":{"rendered":"https:\/\/enreach.es\/blog\/per-que-es-important-un-call-center-eficac-al-sector-bancari\/"},"modified":"2022-06-23T13:52:50","modified_gmt":"2022-06-23T13:52:50","slug":"per-que-es-important-un-call-center-eficac-al-sector-bancari","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/per-que-es-important-un-call-center-eficac-al-sector-bancari\/","title":{"rendered":"Per qu\u00e8 \u00e9s important un call center efica\u00e7 al sector bancari?"},"content":{"rendered":"

Avui en dia, els consumidors tenen moltes opcions al sector bancari, i un call center de serveis financers agilitza les operacions de vendes i suport. En molts sentits, l\u2019experi\u00e8ncia del client (CX) est\u00e0 impulsant la transformaci\u00f3 dins de la ind\u00fastria de serveis financers.<\/p>\n

Amb un contact center, la instituci\u00f3 de serveis financers t\u00e9 una major capacitat per recopilar informaci\u00f3 sobre els clients i con\u00e8ixer-los millor<\/strong>. Tenir m\u00e9s informaci\u00f3 permet personalitzar-los i aix\u00ed oferir bons consells sobre les seves finances.<\/p>\n

Els clientes de banca i finances busquen conveni\u00e8ncia, rapidesa i experi\u00e8ncia a l\u2019escollir les empreses amb les quals escullen fer negocis<\/strong>. Ja sigui que la companyia financera sigui un banc, una cooperativa de cr\u00e8dit, una companyia hipotec\u00e0ria, una empresa d\u2019inversions, una casa de borsa o una companyia d\u2019assegurances, un <\/strong>call center<\/strong><\/a> ajudar\u00e0 a atendre als clients de manera que inspiri lleialtat a la marca<\/strong>.<\/p>\n

Per qu\u00e8 les empreses de serveis financers utilitzen contact centers?<\/strong><\/h5>\n

Les institucions financeres han tornat a un lloc m\u00e9s \u201csaludable\u201d des de la crisi del 2008. Per mantenir la confian\u00e7a dels clients, les entitats banc\u00e0ries estan fent tot el possible per oferir noves funcions i millorar el CX amb l\u2019objectiu d\u2019adquirir nous clients i retenir als existents<\/strong>.<\/p>\n

Les fusions i adquisicions d\u2019entitats banc\u00e0ries van en augment, i aix\u00f2 complica encara m\u00e9s las coses per a les companyies financeres. A m\u00e9s, els neobancs, que s\u00f3n aquells que brinden serveis nom\u00e9s a Internet o mitjan\u00e7ant aplicacions m\u00f2bils, estan alterant la ind\u00fastria banc\u00e0ria tradicional, ja que augmenten la compet\u00e8ncia amb els bancs i les cooperatives de cr\u00e8dit<\/strong>.<\/p>\n

Les institucions financeres existeixen principalment per ajudar als consumidors amb les seves necessitats econ\u00f2miques. Per a qu\u00e8 aquestes continu\u00efn sent sostenibles, tamb\u00e9 han d\u2019obtenir beneficis. Amb canvis tan importants a la ind\u00fastria de <\/strong>serveis bancaris<\/strong><\/a>, un call center \u00e9s una forma rendible per a qu\u00e8 els bancs i d\u2019altres institucions d\u2019aquest segment satisfacin les necessitats dels seus clients i assoleixin les seves pr\u00f2pies metes i objectius alhora<\/strong>.<\/p>\n

Els clients d\u2019aquest sector desitgen poder accedir als seus diners i administrar-los quan vulguin, sovint fora de l\u2019horari comercial habitual. Les empreses de serveis financers poden aprofitar els beneficis de l\u2019automatitzaci\u00f3 i el software per atendre\u2019ls durant horaris m\u00e9s amplis<\/strong>. Un contact center tamb\u00e9 permet atendre als clients en qualsevol ubicaci\u00f3 geogr\u00e0fica del m\u00f3n.<\/p>\n

En aquest sentit, les lleis varien en diferents estats i pa\u00efsos. Un benefici valu\u00f3s del software del call center per a serveis financers \u00e9s que pot configurar f\u00e0cilment un centre d\u2019atenci\u00f3 al client en una <\/strong>ubicaci\u00f3 particular<\/strong><\/a> i dotar-lo d\u2019agents que estiguin familiaritzats amb els assumptes normatius i de compliment en aquella regi\u00f3<\/strong>.<\/p>\n

Les grans institucions d\u2019aquest sector que compten amb diverses ubicacions f\u00edsiques, tenen l\u2019avantatge de la redund\u00e0ncia en cas que tingui lloc un desastre natural o conting\u00e8ncia en una d\u2019aquelles zones. Tot el que han de fer \u00e9s desviar les trucades als seus altres call centers, evitant aix\u00ed la interrupci\u00f3 en el servei pels seus clients.<\/p>\n

El paper dels call center al sector bancari<\/strong><\/h5>\n

En termes simples, les empreses de serveis financers juguen un paper important per ajudar a les persones a administrar el seus diners. Amb poques excepcions, qualsevol tr\u00e0mit que una entitat banc\u00e0ria pugui gestionar pels seus clients en persona, \u00e9s igual de f\u00e0cil de fer de manera remota gr\u00e0cies a un call center<\/strong>.<\/p>\n

Els agents capacitats poden ajudar als clients amb una \u00e0mplia varietat de transaccions comunes, com fer transfer\u00e8ncies, verificar els seus saldos i pagar les seves factures<\/strong>. Les companyies hipotec\u00e0ries, les institucions credit\u00edcies i les empreses d\u2019inversi\u00f3 tamb\u00e9 poden aprofitar les caracter\u00edstiques d\u2019un call center per ajudar als seus clients de manera eficient. Certs tipus de transaccions requereixen assist\u00e8ncia o supervisi\u00f3 per part d\u2019un professional de serveis financers certificat. En moments en qu\u00e8 un client realment necessita parlar amb una persona, el software del contact center pot enrutar-lo a la persona m\u00e9s adequada per ajudar-lo en una sola transfer\u00e8ncia<\/strong>.<\/p>\n

En general, la funci\u00f3 d\u2019un call center del sector bancari \u00e9s brindar una millor experi\u00e8ncia al client i ajudar a que les empreses operin de manera m\u00e9s eficient<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Avui en dia, els consumidors tenen moltes opcions al sector bancari, i un call center de serveis financers agilitza les operacions de vendes i suport. En molts sentits, l\u2019experi\u00e8ncia del client (CX) est\u00e0 impulsant la transformaci\u00f3 dins de la ind\u00fastria de serveis financers. Amb un contact center, la instituci\u00f3 de serveis financers t\u00e9 una major… Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":29629,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[],"class_list":["post-34239","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent"],"acf":[],"yoast_head":"\nPer qu\u00e8 \u00e9s important un call center efica\u00e7 al sector bancari? - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/blog\/por-que-es-importante-un-call-center-eficaz-en-el-sector-bancario\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Per qu\u00e8 \u00e9s important un call center efica\u00e7 al sector bancari? - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Avui en dia, els consumidors tenen moltes opcions al sector bancari, i un call center de serveis financers agilitza les operacions de vendes i suport. En molts sentits, l\u2019experi\u00e8ncia del client (CX) est\u00e0 impulsant la transformaci\u00f3 dins de la ind\u00fastria de serveis financers. Amb un contact center, la instituci\u00f3 de serveis financers t\u00e9 una major... 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