{"id":34242,"date":"2022-01-26T13:42:11","date_gmt":"2022-01-26T12:42:11","guid":{"rendered":"https:\/\/enreach.es\/blog\/quins-son-els-beneficis-proporcionats-per-un-call-center-de-serveis-financers\/"},"modified":"2022-06-23T13:52:51","modified_gmt":"2022-06-23T13:52:51","slug":"quins-son-els-beneficis-proporcionats-per-un-call-center-de-serveis-financers","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/quins-son-els-beneficis-proporcionats-per-un-call-center-de-serveis-financers\/","title":{"rendered":"Quins s\u00f3n els beneficis proporcionats per un call center de serveis financers?"},"content":{"rendered":"<p>Un sistema telef\u00f2nic basat en el n\u00favol ofereix funcions de trucades de veu que permeten saber que un client ha trucat, per no perdre l\u2019oportunitat d\u2019atendre\u2019l. Amb funcions com correu de veu, cua de trucades i devoluci\u00f3 de trucades, es pot atendre als clients d\u2019una entitat banc\u00e0ria de la manera m\u00e9s eficient possible.<\/p>\n<p><strong>Amb el <\/strong><a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\/\"><strong>software de contact center<\/strong><\/a><strong> adequat, els bancs i d\u2019altres institucions financeres tamb\u00e9 poden usar sistemes de resposta de veu interactius (IVR) i funcions d\u2019enrutament de trucades automatitzat per dirigir directament als clients a les opcions d\u2019autoservei<\/strong>.<\/p>\n<p><strong>Degut a que el software del call center est\u00e0 basat en el n\u00favol, permet <\/strong><a href=\"https:\/\/www.masvoz.cat\/numeracio-telefonica\/\"><strong>configurar n\u00fameros de tel\u00e8fon gratu\u00efts i internacionals<\/strong><\/a><strong> per oferir una pres\u00e8ncia global i atendre als clients a qualsevol part del m\u00f3n<\/strong>.<\/p>\n<p>Amb la finalitat de realitzar trucades entrants o sortints, la funci\u00f3 de marcaci\u00f3 autom\u00e0tica facilita el contacte amb n\u00fameros de tel\u00e8fon en r\u00e0pida successi\u00f3. <strong>Les finestres emergents aporten tota la informaci\u00f3 del compte del client directament a la pantalla de l\u2019agent del call center<\/strong>. Aix\u00ed, quan parlen amb un client, tenen acc\u00e9s a totes les seves dades.<\/p>\n<h5><strong>Beneficis del software d\u2019un call center d\u2019una entitat banc\u00e0ria:<\/strong><\/h5>\n<ul>\n<li>Ajuda a mantenir-se al dia amb les demandes de servei al client.<\/li>\n<li>Estalvi de costos de TI: el prove\u00efdor de software del contact center s\u2019encarrega de la majoria d\u2019ells.<\/li>\n<li>Enruta les trucades dels clients a d\u2019altres oficines que ofereixen diferents serveis financers.<\/li>\n<li>Permet que els agents del call center es comuniquin amb els clients utilitzant m\u00faltiples canals.<\/li>\n<li>Permet gravar trucades per major context i revisi\u00f3.<\/li>\n<li>Ofereix la possibilitat d\u2019establir una pres\u00e8ncia local utilitzant n\u00fameros gratu\u00efts i internacionals propis que proporcionen una pres\u00e8ncia local.<\/li>\n<li>Permet dependre menys del personal a l\u2019oferir opcions d\u2019autoservei pels clients.<\/li>\n<li>Fa possible emetre m\u00e9s trucades en un per\u00edode de temps m\u00e9s curt amb caracter\u00edstiques com el marcador autom\u00e0tic i el <a href=\"https:\/\/www.masvoz.cat\/click-and-talk\/\"><strong>Click&amp;Talk<\/strong><\/a>.<\/li>\n<li>Ofereix acc\u00e9s a les an\u00e0lisis del tauler de control per avaluar m\u00e8triques com el volum i el temps de mitjana de trucades, la productivitat i molt m\u00e9s.<\/li>\n<li>Brinda la flexibilitat de configurar un call center virtual i utilitzar equips remots o distribu\u00efts.<\/li>\n<li>Permet aprofitar un centre d\u2019atenci\u00f3 al client amb totes les funcions.<\/li>\n<\/ul>\n<h5><strong>Quines s\u00f3n les millors pr\u00e0ctiques per optimitzar el rendiment d\u2019un call center de serveis bancaris?<\/strong><\/h5>\n<p>Un cop que el contact center est\u00e0 en funcionament, voldr\u00e0 fer tot el possible per millorar el rendiment dels agents. Per aix\u00f2, poden implementar-se les seg\u00fcents millors pr\u00e0ctiques:<\/p>\n<ul>\n<li>Reclutar i contractar talent de bona qualitat pel call center i capacitar-los de forma \u00f2ptima.<\/li>\n<li>Configurar fluxos de treball per enrutar trucades a persones que tinguin les certificacions adequades per ajudar als clients.<\/li>\n<li>Usar un sistema telef\u00f2nic al n\u00favol que funcioni amb <a href=\"https:\/\/www.masvoz.cat\/productes\/cloud-contact-center\/integracio\/\"><strong>integracions de software<\/strong><\/a> per connectar les seves eines digitals sense problemes.<\/li>\n<li>Aprofitar la funci\u00f3 de notificaci\u00f3 d\u2019escriptori per notificar als agents del call center sobre les trucades entrants.<\/li>\n<li>Aprofitar les funcionalitats de la telefonia basada en el n\u00favol per assolir els objectius.<\/li>\n<li>Emprar la transmissi\u00f3 en viu per monitorejar l\u2019activitat del call center, escalar-lo o fer ajustaments r\u00e0pidament.<\/li>\n<li>Utilitzar targetes d\u2019informaci\u00f3 per obtenir l\u2019historial de trucades i un major context.<\/li>\n<li>Aprofitar la cua de trucades, la devoluci\u00f3 de trucades i el correu de veu per arribar als clients el m\u00e9s r\u00e0pid possible.<\/li>\n<li>Supervisar l\u2019activitat del contact center per assegurar-se que els agents compleixin amb totes les lleis i regulacions financeres.<\/li>\n<\/ul>\n<h5><strong>Quin \u00e9s el paper de les integracions de VoIP als call center de serveis financers?<\/strong><\/h5>\n<p>Les integracions de VoIP s\u00f3n aplicacions de software que funcionen en conjunt amb el sistema telef\u00f2nic basat en el n\u00favol per oferir al call center una major capacitat i funcionalitat. <strong>La tecnologia VoIP elimina molts processos manuals, el que permet una major efici\u00e8ncia<\/strong>. <strong>Amb el benefici de les integracions de software, es pot canviar sense problemes entre diverses eines i sincronitzar informaci\u00f3 entre elles<\/strong>.<\/p>\n<p>Els bancs, cooperatives de cr\u00e8dit, companyies hipotec\u00e0ries, asseguradores i d\u2019altres empreses que conformen el sector de serveis financers han de trobar l\u2019equilibri entre brindar una bona experi\u00e8ncia al client (CX) i fer el millor pel negoci. <strong>Amb un sistema telef\u00f2nic basat en el n\u00favol i integracions de VoIP, s\u2019obtenen els beneficis addicionals de flexibilitat, escalabilitat i confiabilitat<\/strong>. S\u2019estalvia diners en hardware, equips i manteniment. El software de call center per a empreses de serveis financers es configura sense esfor\u00e7 i \u00e9s encara m\u00e9s f\u00e0cil d\u2019usar.<\/p>\n<p><strong>Aquestes eines ajudaran a les entitats banc\u00e0ries a seguir sent competitives i assentar les bases per a la seva sostenibilitat i un futur rendible<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Un sistema telef\u00f2nic basat en el n\u00favol ofereix funcions de trucades de veu que permeten saber que un client ha trucat, per no perdre l\u2019oportunitat d\u2019atendre\u2019l. Amb funcions com correu de veu, cua de trucades i devoluci\u00f3 de trucades, es pot atendre als clients d\u2019una entitat banc\u00e0ria de la manera m\u00e9s eficient possible. Amb el&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/ca\/blog\/quins-son-els-beneficis-proporcionats-per-un-call-center-de-serveis-financers\/\" title=\"Read Quins s\u00f3n els beneficis proporcionats per un call center de serveis financers?\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":29746,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[],"class_list":["post-34242","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quins s\u00f3n els beneficis proporcionats per un call center de serveis financers? - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/blog\/cuales-son-los-beneficios-proporcionados-por-un-call-center-de-servicios-financieros\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quins s\u00f3n els beneficis proporcionats per un call center de serveis financers? - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Un sistema telef\u00f2nic basat en el n\u00favol ofereix funcions de trucades de veu que permeten saber que un client ha trucat, per no perdre l\u2019oportunitat d\u2019atendre\u2019l. 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