{"id":34324,"date":"2022-04-07T07:15:32","date_gmt":"2022-04-07T05:15:32","guid":{"rendered":"https:\/\/enreach.es\/blog\/com-ajuden-els-call-center-a-les-firmes-de-consultoria\/"},"modified":"2022-06-23T13:52:58","modified_gmt":"2022-06-23T13:52:58","slug":"com-ajuden-els-call-center-a-les-firmes-de-consultoria","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/com-ajuden-els-call-center-a-les-firmes-de-consultoria\/","title":{"rendered":"Com ajuden els call center a les firmes de consultoria"},"content":{"rendered":"<p>Els consultors, sovint disposen de poc temps. Tenen clients amb qui tractar, projectes en qu\u00e8 treballar, m\u00e0rqueting per fer i el llistat continua&#8230; Un \u00e0rea que les firmes de consultoria haurien de considerar m\u00e9s \u00e9s la subcontractaci\u00f3. Poden subcontractar una gran quantitat d\u2019\u00e0rees del negoci, per\u00f2 avui ens centrarem en els contact center.<\/p>\n<h5><strong>El valor d\u2019un centre d\u2019atenci\u00f3 al clienta en una firma de consultoria <\/strong><\/h5>\n<p>Avui en dia, els serveis de call center van molt m\u00e9s enll\u00e0 i, com a consultor, pot ajudar-te en m\u00e9s d\u2019un \u00e0rea del negoci. Veiem alguns exemples:<\/p>\n<ul>\n<li>Estar\u00e0s fora de l\u2019oficina en reunions o de viatge tot el dia. Els call center disposen d\u2019un <a href=\"https:\/\/www.masvoz.cat\/software-ivr-avan%C3%A7at\/\"><strong>software d\u2019IVR avan\u00e7at<\/strong><\/a> que dirigeix les trucades autom\u00e0ticament a l\u2019equip, departament o persona adequat per oferir la millor resposta.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>La teva empresa est\u00e0 creixent i necessites persones que responguin a les teves trucades di\u00e0ries. <strong>Els contact center disposen d\u2019agents professionals que estan capacitats per resoldre les consultes dels clients<\/strong>.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Els call center poden ser \u00fatils pels projectes dels teus clients. Quan vulguis fer una enquesta o una investigaci\u00f3, aquests poden ajudar-te a obtenir aquestes dades fent aquelles trucades per aconseguir la informaci\u00f3 necess\u00e0ria.<\/li>\n<\/ul>\n<h5><strong>Qu\u00e8 \u00e9s important tenir en compte a l\u2019hora de subcontractar un call center?<\/strong><\/h5>\n<h5><strong>1) Escollir el prove\u00efdor de serveis de VoIP adequat<\/strong><\/h5>\n<p>El sector dels contact center est\u00e0 molt concorregut i trobar\u00e0s tot tipus d\u2019empreses que ofereixen una \u00e0mplia gamma de serveis. <strong>Abans d\u2019escollir un <a href=\"https:\/\/www.masvoz.cat\/qui-som\">prove\u00efdor<\/a> amb el qual treballar, assegura\u2019t que comprengui clarament els teus objectius, estigues obert a fer un projecte inicial com una prova per a qu\u00e8 puguis veure si t\u2019agrada la seva forma de treballar<\/strong>, entre d\u2019altres.<\/p>\n<h5><strong>2) Tenir un sistema d\u2019atenci\u00f3 al client que permeti trobar nous clients<\/strong><\/h5>\n<p>Una estrat\u00e8gia cl\u00e0ssica de m\u00e0rqueting educatiu \u00e9s oferir un v\u00eddeo o informe gratu\u00eft al teu lloc web, als teus materials, anuncis, etc. <strong>Al brindar als teus prospectes l\u2019opci\u00f3 de trucar a un <\/strong><a href=\"https:\/\/www.masvoz.cat\/cloud-contact-center\/\"><strong>sistema d\u2019atenci\u00f3 al client<\/strong><\/a><strong> que funciona les 24 hores del dia, els 7 dies de la setmana i que recopila autom\u00e0ticament el seu nom i informaci\u00f3 de contacte, es senten millor perqu\u00e8 saben que obtindran una resposta<\/strong> truquin a l\u2019hora que sigui i des de qualsevol lloc.<\/p>\n<h5><strong>3) Disposar de l\u00ednies telef\u00f2niques internacionals<\/strong><\/h5>\n<p>Amb el servei de numeraci\u00f3 telef\u00f2nica global es poden contractar\u00a0<a href=\"https:\/\/www.masvoz.cat\/numeracio-telefonica\/\"><strong>l\u00ednies telef\u00f2niques internacionals<\/strong><\/a><strong>\u00a0<\/strong>en m\u00faltiples pa\u00efsos: tant numeraci\u00f3 local, com prefixes comercials o l\u00ednies premium.<\/p>\n<p>Hi ha prove\u00efdors que disposen d\u2019un cercador de l\u00ednies telef\u00f2niques globals per saber quin tipus de numeraci\u00f3 s\u2019ofereixen a cada pa\u00eds. \u00c9s m\u00e9s, si no tenen el tipus de numeraci\u00f3 que necessites als pa\u00efsos que vols, pots sol\u00b7licitar un\u00a0<strong>pla de numeraci\u00f3 internacional a mida<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Els consultors, sovint disposen de poc temps. Tenen clients amb qui tractar, projectes en qu\u00e8 treballar, m\u00e0rqueting per fer i el llistat continua&#8230; Un \u00e0rea que les firmes de consultoria haurien de considerar m\u00e9s \u00e9s la subcontractaci\u00f3. Poden subcontractar una gran quantitat d\u2019\u00e0rees del negoci, per\u00f2 avui ens centrarem en els contact center. El valor&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/ca\/blog\/com-ajuden-els-call-center-a-les-firmes-de-consultoria\/\" title=\"Read Com ajuden els call center a les firmes de consultoria\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":34325,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[],"class_list":["post-34324","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Com ajuden els call center a les firmes de consultoria - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/blog\/como-ayudan-los-call-center-a-las-firmas-de-consultoria\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Com ajuden els call center a les firmes de consultoria - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Els consultors, sovint disposen de poc temps. Tenen clients amb qui tractar, projectes en qu\u00e8 treballar, m\u00e0rqueting per fer i el llistat continua&#8230; Un \u00e0rea que les firmes de consultoria haurien de considerar m\u00e9s \u00e9s la subcontractaci\u00f3. Poden subcontractar una gran quantitat d\u2019\u00e0rees del negoci, per\u00f2 avui ens centrarem en els contact center. El valor... 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