{"id":39249,"date":"2022-07-19T06:17:19","date_gmt":"2022-07-19T04:17:19","guid":{"rendered":"https:\/\/enreach.es\/?p=39249"},"modified":"2022-07-19T06:20:22","modified_gmt":"2022-07-19T06:20:22","slug":"quins-son-els-beneficis-dimplementar-un-sistema-telefonic-de-centraleta-mobil","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/quins-son-els-beneficis-dimplementar-un-sistema-telefonic-de-centraleta-mobil\/","title":{"rendered":"Quins s\u00f3n els beneficis d\u2019implementar un sistema telef\u00f2nic de centraleta m\u00f2bil?"},"content":{"rendered":"<p>Per a moltes empreses, mantenir-se a l\u2019avantguarda de les tend\u00e8ncies de comunicaci\u00f3 i estar al dia amb les transformacions digitals \u00e9s una prefer\u00e8ncia en el seu enfocament comercial. De fet, PBX (centraleta) \u00e9s la segona tend\u00e8ncia tecnol\u00f2gica prioritzada en l\u2019experi\u00e8ncia del client (CX).<\/p>\n<p>A mida que m\u00e9s organitzacions busquen formes d\u2019incloure un sistema telef\u00f2nic PBX com un dels seus canals digitals, \u00e9s essencial tenir en compte que les empreses de tot el m\u00f3n poden beneficiar-se d\u2019aquesta inclusi\u00f3.<\/p>\n<p>La comunicaci\u00f3 eficient \u00e9s l\u2019\u00e0nima de les operacions. <strong>Si als clientes els hi resulta dif\u00edcil comunicar-se amb una empresa, en \u00faltima inst\u00e0ncia, perdr\u00e0 ingressos i disminuir\u00e0 la seva productivitat<\/strong>.<\/p>\n<p>Per ajudar-lo a gestionar les trucades entrants sense problemes, el sistema telef\u00f2nic PBX \u00e9s la soluci\u00f3.<\/p>\n<h3><strong>Qu\u00e8 \u00e9s un sistema telef\u00f2nic PBX?<\/strong><\/h3>\n<p>Un <strong>Private Branch Exchange<\/strong> (PBX o centraleta) <strong>\u00e9s el sistema telef\u00f2nic d\u2019una empresa especialitzat per intercanviar trucades entre usuaris en l\u00ednies locals<\/strong>. El sistema tamb\u00e9 permet a aquests usuaris compartir diverses l\u00ednies telef\u00f2niques externes.<\/p>\n<p><strong>El prop\u00f2sit principal del sistema PBX \u00e9s reduir costos, ja que si totes les l\u00ednies que necessita utilitzar una empresa s\u2019originaran a la central local del prove\u00efdor de serveis telef\u00f2nics, el cost seria molt elevat<\/strong>.<\/p>\n<p><strong>El prove\u00efdor de serveis executa una l\u00ednia troncal (<\/strong><a href=\"https:\/\/enreach.es\/sip-trunk\/#formulario\"><strong>SIP Trunk<\/strong><\/a><strong>) connectada a una instal\u00b7laci\u00f3 de commutaci\u00f3 a les seves instal\u00b7lacions com a soluci\u00f3 alternativa<\/strong>. A partir d\u2019aqu\u00ed, <strong>es poden configurar l\u00ednies que atenguin a diverses extensions<\/strong>.<\/p>\n<p>Si b\u00e9 un sistema PBX usa Veu sobre Protocol d\u2019Internet (VoIP) a l\u2019igual que el Protocol d\u2019Inici de Sessi\u00f3 (SIP), \u00e9s f\u00e0cil confondre\u2019ls. La difer\u00e8ncia ve a trav\u00e9s de la log\u00edstica i com s\u2019operen i s\u2019utilitzen.<\/p>\n<h3><strong>Qu\u00e8 \u00e9s una<\/strong> <strong>centraleta m\u00f2bil i quines s\u00f3n les seves funcions?<\/strong><\/h3>\n<p><strong>La <\/strong><a href=\"https:\/\/enreach.es\/movil-empresa\/centralita-movil\/\"><strong>centraleta m\u00f2bil<\/strong><\/a><strong> \u00e9s un PBX allotjat on els m\u00f2bils funcionen com a extensions telef\u00f2niques<\/strong>. Tamb\u00e9 es poden utilitzar tel\u00e8fons VoIP. A m\u00e9s a m\u00e9s, els m\u00f2bils no utilitzen connexi\u00f3 a Internet per a les trucades telef\u00f2niques.<\/p>\n<ul style=\"list-style-type: disc;\">\n<li>La centraleta m\u00f2bil gestiona les trucades telef\u00f2niques i les desvia a les extensions fixes o m\u00f2bils.<\/li>\n<\/ul>\n<ul>\n<li>Des de les l\u00ednies m\u00f2bils es pot trucar directament emprant el n\u00famero de tel\u00e8fon m\u00f2bil i es poden rebre trucades entrants des del PBX.<\/li>\n<li><\/li>\n<li>Els m\u00f2bils poden transferir trucades telef\u00f2niques, desviar-les, rebre trucades telef\u00f2niques des del PBX i molt m\u00e9s.<\/li>\n<\/ul>\n<h3><strong>Quins s\u00f3n els beneficis d\u2019usar una centraleta m\u00f2bil?<\/strong><\/h3>\n<h3><strong>1) Les trucades internes s\u00f3n gratis<\/strong><\/h3>\n<p>Totes les trucades realitzades des d\u2019extensions fixes a m\u00f2bils i des de m\u00f2bils a extensions d\u2019empresa o fixes s\u00f3n totalment gratu\u00eftes. Aix\u00ed, <strong>les trucades entre treballadors de l\u2019empresa s\u00f3n gratu\u00eftes<\/strong>.<\/p>\n<h3><strong>2) S\u2019aconsegueix mobilitat total<\/strong><\/h3>\n<p>Teletreball? Moure\u2019s mentre es treballa? Rebre trucades mentre s\u2019est\u00e0 fora de l\u2019oficina? Tot aix\u00f2 i molt m\u00e9s \u00e9s possible perqu\u00e8 <strong>el tel\u00e8fon m\u00f2bil passa a formar part de la centraleta, el que permet una total mobilitat i no perdre cap trucada<\/strong>.<\/p>\n<h3><strong>3) No es perden trucades<\/strong><\/h3>\n<p>A m\u00e9s d\u2019aconseguir una mobilitat total, <strong>es poden donar d\u2019alta els m\u00f2bils en cues d\u2019espera<\/strong> i crear diverses estrat\u00e8gies de trucada <strong>per a qu\u00e8 les trucades de l\u2019empresa sempre siguin ateses<\/strong>.<\/p>\n<h3><strong>4) No es necessita Internet<\/strong><\/h3>\n<p><strong>Degut a que no es requereix acc\u00e9s a Internet, aquestes s\u00f3n trucades regulars i sempre s\u2019escolten amb alta qualitat de so<\/strong>. Ser un servei m\u00f2bil regular \u00e9s especialment important, perqu\u00e8 la for\u00e7a d\u2019una connexi\u00f3 a Internet pot fluctuar i afectar negativament a la qualitat de la trucada. No obstant, com que no est\u00e0 utilitzant Internet, s\u2019oblida d\u2019aquest problema.<\/p>\n<h3><strong>5) No requereix configuraci\u00f3<\/strong><\/h3>\n<p>Els tel\u00e8fons IP requereixen configuraci\u00f3. <strong>Amb els m\u00f2bils, tot el que s\u2019ha de fer \u00e9s posar la targeta SIM proporcionada pel <\/strong><a href=\"https:\/\/enreach.es\/\"><strong>prove\u00efdor<\/strong><\/a><strong> i l\u2019extensi\u00f3 estar\u00e0 funcionant<\/strong>.<\/p>\n<h3><strong>6) S\u2019unifica tot: fix-m\u00f2bil-centraleta <\/strong><\/h3>\n<p>En lloc de tenir un sistema telef\u00f2nic on tot funciona dissociat gaireb\u00e9 com si no fos part de la mateixa empresa, aqu\u00ed <strong>es disposa d\u2019un sistema telef\u00f2nic on els m\u00f2bils s\u00f3n veritables extensions<\/strong>. Poden transferir i rebre trucades des de la centraleta, ser part de cues d\u2019espera, horaris d\u2019oficina i molt m\u00e9s. Definitivament, el que han de ser les <strong>l\u00ednies m\u00f2bils professionals<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Per a moltes empreses, mantenir-se a l\u2019avantguarda de les tend\u00e8ncies de comunicaci\u00f3 i estar al dia amb les transformacions digitals \u00e9s una prefer\u00e8ncia en el seu enfocament comercial. De fet, PBX (centraleta) \u00e9s la segona tend\u00e8ncia tecnol\u00f2gica prioritzada en l\u2019experi\u00e8ncia del client (CX). A mida que m\u00e9s organitzacions busquen formes d\u2019incloure un sistema telef\u00f2nic PBX&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/ca\/blog\/quins-son-els-beneficis-dimplementar-un-sistema-telefonic-de-centraleta-mobil\/\" title=\"Read Quins s\u00f3n els beneficis d\u2019implementar un sistema telef\u00f2nic de centraleta m\u00f2bil?\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":7,"featured_media":39250,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2144],"tags":[3354,3096,3419,3163,3355,3202,3423,3318,3399,3422,3425,3421,3424,3420,3400],"class_list":["post-39249","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicacions-al-nuvol","tag-call-centers-ca","tag-canals-digitals","tag-centraleta-mobil","tag-cloud-ca","tag-contact-centers-ca","tag-cx-ca","tag-linies-mobils","tag-reduccio-de-costos","tag-sip-trunk-ca","tag-sistema-telefonic-pbx","tag-teletreball","tag-tendencies-comunicacio","tag-transferencia-de-trucades","tag-transformacio-digital","tag-voip-ca"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quins s\u00f3n els beneficis d\u2019implementar un sistema telef\u00f2nic de centraleta m\u00f2bil? 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