{"id":40710,"date":"2022-11-22T08:00:42","date_gmt":"2022-11-22T07:00:42","guid":{"rendered":"https:\/\/enreach.es\/?p=40710"},"modified":"2022-11-22T08:01:03","modified_gmt":"2022-11-22T07:01:03","slug":"per-que-les-empreses-de-serveis-financers-utilitzen-contact-centers","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/per-que-les-empreses-de-serveis-financers-utilitzen-contact-centers\/","title":{"rendered":"Per qu\u00e8 les empreses de serveis financers utilitzen contact centers?"},"content":{"rendered":"<p>Els consumidors tenen moltes opcions per accedir a la banca digital i d\u2019altres serveis financers. No obstant, un call center agilitza les operacions de vendes i atenci\u00f3 al client.<\/p>\n<p>En molts sentits, l\u2019experi\u00e8ncia del client (CX) est\u00e0 impulsant la transformaci\u00f3 dins del sector de serveis financers i amb un contact center tenen una major capacitat per recopilar informaci\u00f3 sobre els seus clients i con\u00e8ixer-los millor. D\u2019aquesta manera, pot personalitzar els seus serveis i oferir un bon assessorament.<\/p>\n<h3><strong>Per qu\u00e8 les empreses de serveis financers utilitzen contact centers?<\/strong><\/h3>\n<p>En un esfor\u00e7 per recuperar la confian\u00e7a dels seus clients despr\u00e9s de la crisi del 2008, <strong>les institucions financeres estan fent tot el possible per oferir noves funcions i millorar la CX per adquirir nous clients i retenir als existents<\/strong>.<\/p>\n<p>Les fusions i adquisicions d\u2019empreses banc\u00e0ries van en augment, i aix\u00f2 complica encara m\u00e9s las coses per a les companyies financeres. A m\u00e9s, els <strong>neobancs<\/strong>, que s\u00f3n bancs que <strong>brinden serveis nom\u00e9s a Internet o mitjan\u00e7ant aplicacions m\u00f2bils<\/strong>, estan alterant la ind\u00fastria banc\u00e0ria tradicional, ja que augmenten la compet\u00e8ncia.<\/p>\n<p>Amb canvis tan importants en el sector, <strong>un contact center \u00e9s una forma rendible per a qu\u00e8 els bancs i d\u2019altres institucions financeres satisfacin les necessitats dels seus clients i assoleixin les seves pr\u00f2pies metes i objectius alhora<\/strong>.<\/p>\n<p>Els clients de serveis financers desitgen poder accedir als seus diners i administrar-lo quan ho desitgen, sovint fora de l\u2019horari comercial habitual. <strong>Les empreses de serveis financers poden aprofitar els beneficis de l\u2019automatitzaci\u00f3 i el software per atendre als clients durant horaris estesos<\/strong>. A m\u00e9s, <strong>un <\/strong><a href=\"https:\/\/enreach.es\/software-call-contact-center\/cloud-omnichannel\/\"><strong>contact center en el n\u00favol<\/strong><\/a><strong> tamb\u00e9 permet atendre als clients en qualsevol ubicaci\u00f3 geogr\u00e0fica del m\u00f3n<\/strong>.<\/p>\n<h3><strong>Quin \u00e9s el paper del call center de serveis financers? <\/strong><\/h3>\n<p>Els agents capacitats d\u2019aquest tipus de contact centers poden ajudar als seus clients amb una \u00e0mplia varietat de transaccions comunes, com fer dip\u00f2sits, retirar diners, verificar els seus saldos o pagar les seves factures. <strong>Les companyies hipotec\u00e0ries, les institucions credit\u00edcies i las empreses d\u2019inversi\u00f3 tamb\u00e9 poden aprofitar les caracter\u00edstiques d\u2019un call center per ajudar als seus clients de manera eficient<\/strong>. Certs tipus de transaccions requereixen assist\u00e8ncia o supervisi\u00f3 per part d\u2019un professional de serveis financers certificat. <strong>En moments en qu\u00e8 un client realment necessita parlar amb una persona, <\/strong><a href=\"https:\/\/enreach.es\/software-call-contact-center\/cloud-omnichannel\/smart-routing\/\"><strong>el software del call center pot enrutar-lo a la persona m\u00e9s adequada<\/strong><\/a><strong> per ajudar-lo en una sola trucada<\/strong>.<\/p>\n<h3><strong>Quins s\u00f3n els beneficis proporcionats per un call center de serveis financers?<\/strong><\/h3>\n<p>Un sistema telef\u00f2nic basat en el n\u00favol ofereix funcions com correu de veu, cua de trucades i devoluci\u00f3 de trucades en cua, atenent aix\u00ed als clients de la manera m\u00e9s eficient possible.<\/p>\n<p>Amb el software de centre de trucades adequat, els bancs digitals i d\u2019altres institucions financeres tamb\u00e9 poden usar sistemes de resposta de veu interactius (IVR) i funcions d\u2019enrutament de trucades automatitzat per dirigir autom\u00e0ticament als clients a les <strong>opcions d\u2019autoservei<\/strong>.<\/p>\n<p><strong>Degut a que el software del call center est\u00e0 basat en el n\u00favol, permet configurar <\/strong><a href=\"https:\/\/enreach.es\/numeracion-telefonica\/\"><strong>n\u00fameros de tel\u00e8fon gratu\u00efts i internacionals<\/strong><\/a><strong> per brindar-lo una pres\u00e8ncia global i atendre als clients a qualsevol lloc del m\u00f3n<\/strong>.<\/p>\n<p><strong>Aix\u00ed mateix, amb la finalitat de realitzar trucades entrants o sortints, la funci\u00f3 de marcaci\u00f3 autom\u00e0tica facilita la marcaci\u00f3 de n\u00fameros de tel\u00e8fon en r\u00e0pida successi\u00f3<\/strong>. Les finestres emergents aporten tota la informaci\u00f3 del compte de l\u2019usuari directament a la <a href=\"https:\/\/enreach.es\/software-call-contact-center\/cloud-omnichannel\/agente\/\"><strong>pantalla de l\u2019agent del contact center<\/strong><\/a>. Quan parlen amb un client, totes les seves dades estan al seu l\u2019abast.<\/p>\n<h3><strong>Quins avantatges addicionals aporta? <\/strong><\/h3>\n<ul style=\"list-style-type: disc;\">\n<li>Estar al dia amb les demandes de servei al client.<\/li>\n<li>Estalviar en costos de TI: <strong>el seu <\/strong><a href=\"https:\/\/enreach.es\/compania\/\"><strong>prove\u00efdor de software de call center<\/strong><\/a><strong> s\u2019encarrega de la majoria d\u2019ells<\/strong>.<\/li>\n<li>Enrutar les trucades dels clients als agents adequats o als departaments apropiats.<\/li>\n<li>Permetre que els agents es comuniquin amb els clients utilitzant m\u00faltiples canals de comunicaci\u00f3.<\/li>\n<li>Gravar trucades per major context i revisi\u00f3.<\/li>\n<li>Establir una pres\u00e8ncia local utilitzant els seus propis n\u00fameros gratu\u00efts i internacionals per brindar una pres\u00e8ncia local.<\/li>\n<li><strong>Dependre menys del personal a l\u2019oferir opcions d\u2019autoservei pels clients<\/strong>.<\/li>\n<li>Fer m\u00e9s trucades en un per\u00edode de temps m\u00e9s curt amb funcions com el marcador autom\u00e0tic.<\/li>\n<li><strong>Accedir a les an\u00e0lisis per avaluar m\u00e8triques com el volum de trucades, el temps promig d\u2019atenci\u00f3 o la productivitat, entre d\u2019altres<\/strong>.<\/li>\n<li>Millorar el rendiment i la capacitaci\u00f3 dels agents.<\/li>\n<\/ul>\n<p>Les empreses de la ind\u00fastria de serveis financers juguen un paper molt important, donat que, quan tenen \u00e8xit, millora l\u2019economia en general.<\/p>\n<p>Els bancs, companyies hipotec\u00e0ries i d\u2019altres empreses que conformen el sector de serveis financers han de trobar l\u2019equilibri entre oferir una bona experi\u00e8ncia al client i fer el millor pel negocio. <strong>Amb un sistema telef\u00f2nic basat en el n\u00favol i integracions de VoIP, obt\u00e9 els beneficis addicionals de flexibilitat, escalabilitat i confiabilitat<\/strong>.<\/p>\n<p>Aquestes eines ajudaran a la seva empresa de serveis financers a seguir sent competitiva i assentar les bases per la sostenibilitat i un futur rendible.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Els consumidors tenen moltes opcions per accedir a la banca digital i d\u2019altres serveis financers. No obstant, un call center agilitza les operacions de vendes i atenci\u00f3 al client. En molts sentits, l\u2019experi\u00e8ncia del client (CX) est\u00e0 impulsant la transformaci\u00f3 dins del sector de serveis financers i amb un contact center tenen una major capacitat&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/ca\/blog\/per-que-les-empreses-de-serveis-financers-utilitzen-contact-centers\/\" title=\"Read Per qu\u00e8 les empreses de serveis financers utilitzen contact centers?\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":7,"featured_media":40711,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[3372,3196,3197,4085,3099,3286,3529,3100,3202,3537,3398,4083,3290,4084,4082,3161,3318,3283,3323,3781,3400],"class_list":["post-40710","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent","tag-atencio-al-client","tag-automatitzacio","tag-autoservei","tag-banca-digital-ca","tag-call-center-ca","tag-capacitacio-dels-agents","tag-confiabilitat","tag-contact-center-ca","tag-cx-ca","tag-eficiencia-ca","tag-escalabilitat","tag-informacio-del-client","tag-ivr","tag-marcacio-automatica","tag-neobancs","tag-productivitat","tag-reduccio-de-costos","tag-smart-routing","tag-tecnologia-cloud-ca","tag-ti-ca","tag-voip-ca"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Per qu\u00e8 les empreses de serveis financers utilitzen contact centers? 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