{"id":40758,"date":"2022-11-29T08:34:16","date_gmt":"2022-11-29T07:34:16","guid":{"rendered":"https:\/\/enreach.es\/?p=40758"},"modified":"2022-11-29T08:34:34","modified_gmt":"2022-11-29T07:34:34","slug":"com-millorar-el-compromis-del-client-amb-les-companyies-dassegurances","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/com-millorar-el-compromis-del-client-amb-les-companyies-dassegurances\/","title":{"rendered":"Com millorar el comprom\u00eds del client amb les companyies d\u2019assegurances"},"content":{"rendered":"<p>El r\u00e0pid desenvolupament tecnol\u00f2gic, la digitalitzaci\u00f3 i l\u2019impacte de la pand\u00e8mia global han alterat el comportament i les expectatives dels clients sobre la compra de b\u00e9ns i serveis. Els consumidors moderns estan acostumats a investigar diversos preus de productes, comparar opcions i realitzar les compres de manera online. El mateix s\u2019aplica a la ind\u00fastria d\u2019assegurances, ja que els clients esperen que les empreses ofereixin informaci\u00f3 i serveis de forma digital.<\/p>\n<p>Les asseguradores reconeixen la creixent demanda de serveis digitals. De fet, <strong>segons KPMG, prop del 85% ha refor\u00e7at el seu pas cap a la digitalitzaci\u00f3, mentre que el 80% ha millorat els seus esfor\u00e7os per oferir una experi\u00e8ncia d\u2019usuari (UX) perfecta<\/strong>. Aquests dos conceptes estan intr\u00ednsecament entrella\u00e7ats ja que <strong>la combinaci\u00f3 correcta de canals digitals pot elevar la satisfacci\u00f3 del client<\/strong>.<\/p>\n<h3><strong>Quins s\u00f3n els avantatges de la transformaci\u00f3 digital a les companyies d\u2019assegurances?<\/strong><\/h3>\n<p>La transformaci\u00f3 digital amb el suport d\u2019eines de software innovadores pot estimular el desenvolupament d\u2019organitzacions espec\u00edfiques d\u2018assegurances i afectar positivament a tota la ind\u00fastria. <strong>Aquesta transformaci\u00f3 implica aprofitar les tecnologies digitals per renovar les operacions existents, les cultures de treball i les experi\u00e8ncies dels clients (CX)<\/strong>.<\/p>\n<p>Aquests s\u00f3n els principals avantatges de la transformaci\u00f3 digital al sector assegurador:<\/p>\n<ul style=\"list-style-type: disc;\">\n<li>Obtenci\u00f3 dels coneixements comercials clau a trav\u00e9s de l\u2019an\u00e0lisi predictiu per prendre decisions de negoci m\u00e9s r\u00e0pides i en temps real.<\/li>\n<li>Millor gesti\u00f3 de recursos, costos redu\u00efts i terminis minimitzats en els processos de treball.<\/li>\n<li>Processament millorat de reclamacions i subscripci\u00f3 m\u00e9s competent.<\/li>\n<li>Menys queixes, juntament amb una millor experi\u00e8ncia i relaci\u00f3 amb el client.<\/li>\n<\/ul>\n<h3><strong>Quins aspectes s\u2019han de tenir en compte al sector de l\u2019asseguran\u00e7a digital moderna o de l\u2019Asseguran\u00e7a Digital 2.0?<\/strong><\/h3>\n<h3><strong>1) Centrar-se en el client<\/strong><\/h3>\n<p>L\u2019enfocament centrat en el client denota l\u2019alineaci\u00f3 de les ofertes de l\u2019organitzaci\u00f3 amb les demandes actuals i futures dels consumidors, amb l\u2019objectiu de maximitzar el seu valor financer. <strong>Aquesta estrat\u00e8gia sorgeix d\u2019una comprensi\u00f3 dels clients, les seves prefer\u00e8ncies, la seva probabilitat de conservar la lleialtat a la marca i les oportunitats per a l\u2019evoluci\u00f3 futura de les relacions<\/strong>.<\/p>\n<h3><strong>2) Ofertes de serveis personalitzats<\/strong><\/h3>\n<p>La personalitzaci\u00f3 \u00e9s imprescindible per a les companyies d\u2019assegurances d\u2019avui. \u00c9s important que els agents ofereixin als consumidors aquells productes i serveis que s\u2019adaptin a les seves necessitats. Les solucions basades en Intel\u00b7lig\u00e8ncia Artificial (IA) ajuden a recopilar i analitzar la informaci\u00f3 dels usuaris per poder complir aquest objectiu.<\/p>\n<h3><strong>3) Efici\u00e8ncia operativa<\/strong><\/h3>\n<p>L\u2019efici\u00e8ncia operativa \u00e9s un enfocament general que ajuda a abordar diversos reptes que enfronta la ind\u00fastria d\u2019assegurances avui en dia: despeses creixents, alteraci\u00f3 de les expectatives dels consumidors i augment de la compet\u00e8ncia, entre d\u2019altres. <strong>Per optimitzar la seva efici\u00e8ncia, les asseguradores adopten programes destinats a millorar la flexibilitat i l\u2019agilitat i simplificar les operacions, elevant aix\u00ed l\u2019experi\u00e8ncia de l\u2019usuari i estalviant costos<\/strong>.<\/p>\n<p>Els m\u00e8todes corresponents inclouen, principalment:<\/p>\n<ul style=\"list-style-type: disc;\">\n<li>Estandarditzaci\u00f3 de processos comercials i correcci\u00f3 de sistemes heretats.<\/li>\n<li>Implementaci\u00f3 d\u2019automatitzaci\u00f3 intel\u00b7ligent.<\/li>\n<\/ul>\n<h3><strong>4) Plataformes connectades obertes<\/strong><\/h3>\n<p>Per aprofitar de manera efectiva els canals digitals, l\u2019ecosistema d\u2019assegurances ha d\u2019obrir-se a actors externs. Gr\u00e0cies a la disponibilitat d\u2019API d\u2019assegurances estandarditzades, les empreses poden equipar-se amb les eines adequades que permeten una interoperabilitat superior amb ecosistemes externs, inclosos la banca, l\u2019atenci\u00f3 m\u00e8dica i l\u2019IoT (Internet de les Coses), entre d\u2019altres.<\/p>\n<p><strong>El paradigma d\u2019asseguran\u00e7a oberta permet a les asseguradores oferir els seus nous servis digitals amb major flexibilitat, escalabilitat i velocitat per satisfer les demandes dels clients en constant canvi<\/strong>.<\/p>\n<h3><strong>5) Un modelo omnicanal<\/strong><\/h3>\n<p>Un enfocament omnicanal implica que els processos de vendes i m\u00e0rqueting es realitzin a trav\u00e9s de m\u00faltiples canals. Aquest \u00faltim inclou el lloc web d\u2019una asseguradora, l\u2019smartphone de l\u2019usuari, botigues f\u00edsiques, aplicacions socials, missatgeria, etc. <strong>L\u2019objectiu d\u2019un <\/strong><a href=\"https:\/\/enreach.es\/software-call-contact-center\/cloud-omnichannel\/\"><strong>model omnicanal<\/strong><\/a><strong> \u00e9s consolidar la comunicaci\u00f3 a trav\u00e9s dels canals per proporcionar una transici\u00f3 fluida d\u2019un a un altre i crear un customer journey general fluid i coherent<\/strong>.<\/p>\n<p><strong>Les necessitats canviants dels clients han donat forma a la transformaci\u00f3 digital que inclou una cartera de serveis i una varietat de productes personalitzats i adaptats per cobrir-les<\/strong>. Els complements i les solucions d\u2019assegurances a mida signifiquen que l\u2019antic model \u00fanic per a tots ara est\u00e0 obsolet.<\/p>\n<p>En conclusi\u00f3, <strong>per implementar adequadament els plans d\u2019innovaci\u00f3 i creixement a la nova era de l\u2019Asseguran\u00e7a Digital 2.0, les asseguradores han d\u2019enfocar-se en els seg\u00fcents aspectes:<\/strong><\/p>\n<ul style=\"list-style-type: disc;\">\n<li>Comunicar-se amb els consumidors quan estiguin motivats.<\/li>\n<li>Refor\u00e7ar els canals convencionals amb capacitats digitals.<\/li>\n<li>Integrar nous punts de contacte digitals que siguin m\u00e9s beneficiosos tant pel client com per a l\u2019asseguradora.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>El r\u00e0pid desenvolupament tecnol\u00f2gic, la digitalitzaci\u00f3 i l\u2019impacte de la pand\u00e8mia global han alterat el comportament i les expectatives dels clients sobre la compra de b\u00e9ns i serveis. Els consumidors moderns estan acostumats a investigar diversos preus de productes, comparar opcions i realitzar les compres de manera online. El mateix s\u2019aplica a la ind\u00fastria d\u2019assegurances,&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/ca\/blog\/com-millorar-el-compromis-del-client-amb-les-companyies-dassegurances\/\" title=\"Read Com millorar el comprom\u00eds del client amb les companyies d\u2019assegurances\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":7,"featured_media":40759,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[7],"tags":[4105,3099,3163,4012,3996,4102,3100,3289,3202,4103,3156,3238,3573,3106,4106,3374,3261,4104,3420,3924],"class_list":["post-40758","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-inteligente","tag-analisi-predictiu","tag-call-center-ca","tag-cloud-ca","tag-companyies-dassegurances","tag-comportament-dels-clients","tag-compromis-del-client","tag-contact-center-ca","tag-customer-journey","tag-cx-ca","tag-desenvolupament-tecnologic","tag-digitalitzacio","tag-eficiencia-operativa-ca","tag-expectatives-dels-clients","tag-ia-ca","tag-iot-ca","tag-omnicanalitat","tag-satisfaccio-del-client","tag-serveis-personalitzats","tag-transformacio-digital","tag-ux-ca"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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