{"id":41168,"date":"2023-01-10T07:00:50","date_gmt":"2023-01-10T06:00:50","guid":{"rendered":"https:\/\/enreach.es\/?p=41168"},"modified":"2022-12-28T08:44:19","modified_gmt":"2022-12-28T07:44:19","slug":"quines-eines-danalisi-de-lexperiencia-del-client-ha-de-tenir-en-compte-un-call-center","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/quines-eines-danalisi-de-lexperiencia-del-client-ha-de-tenir-en-compte-un-call-center\/","title":{"rendered":"Quines eines d\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client ha de tenir en compte un call center?"},"content":{"rendered":"<p>Els call center recopilen i generen grans quantitats de dades de clients, per\u00f2 sense la tecnologia adequada, poden perdre\u2019s. Amb el sorgiment de la Intel\u00b7lig\u00e8ncia Artificial (IA), les empreses poden aprofitar al m\u00e0xim la informaci\u00f3 dels usuaris.<\/p>\n<p><strong>Les solucions d\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client (CX) poden recopilar totes aquelles dades i convertir-les en informaci\u00f3 \u00fatil que poden veure i utilitzar els membres de tots els departaments de l\u2019empresa<\/strong>.<\/p>\n<p>Aix\u00ed, les eines d\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client poden omplir els buits de dades per a qu\u00e8 els contact center puguin obtenir una visi\u00f3 hol\u00edstica de les operacions que es realitzen di\u00e0riament i dels clients. Com a resultat, tota l\u2019organitzaci\u00f3 se\u2019n beneficiar\u00e0.<\/p>\n<h3><strong>Per qu\u00e8 els call center necessiten l\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client?<\/strong><\/h3>\n<p>Si b\u00e9 no s\u00f3n els \u00fanics responsables de la CX de l\u2019empresa, els contact center exerceixen un paper vital en el lliurament d\u2019experi\u00e8ncies de client satisfact\u00f2ries i diferenciadores que enforteixen les relacions. Per exemple, <strong>una investigaci\u00f3 de Gartner va revelar que el 95% dels consumidors van indicar que el servei al client t\u00e9 un impacte en la lleialtat a la marca<\/strong>.<\/p>\n<p>Els esfor\u00e7os de CX d\u2019avui en dia es basen en gran mesura en les dades. A m\u00e9s, Gartner va descobrir que una gran majoria de marques ara competeixen principalment sobre l\u2019experi\u00e8ncia del client. <strong>Aquests dos factors fan que sigui imperatiu que els contact center tinguin eines intel\u00b7ligents d\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client per a qu\u00e8 puguin prendre decisions oportunes basades en dades<\/strong>.<\/p>\n<p><strong>Les <\/strong><a href=\"https:\/\/enreach.es\/software-call-contact-center\/cloud-omnichannel\/inteligencia-artificial\/\"><strong>an\u00e0lisis impulsades per IA<\/strong><\/a><strong> ajuden als supervisors de servei al client a identificar i millorar els factors clau de satisfacci\u00f3 i detectar oportunitats de millora<\/strong>. Per exemple, les eines d\u2019an\u00e0lisi poden ressaltar als agents que necessiten m\u00e9s capacitaci\u00f3 en temes espec\u00edfics.<\/p>\n<h3><strong>Quin tipus d\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client necessiten els call center?<\/strong><\/h3>\n<p>Quan els contact center decideixen que \u00e9s hora d\u2019obtenir m\u00e9s visibilitat sobre el rendiment i les necessitats i opinions dels clients, tenen diverses opcions per escollir, incloses les seg\u00fcents:<\/p>\n<h3><strong>1) An\u00e0lisi d\u2019interacci\u00f3<\/strong><\/h3>\n<p>Les an\u00e0lisis d\u2019interacci\u00f3 s\u00f3n capaces de processar les interaccions a tots els canals per generar informaci\u00f3 com:<\/p>\n<ul style=\"list-style-type: disc;\">\n<li>Sentiment del client.<\/li>\n<li>Problemes emergents.<\/li>\n<li>Temes de tend\u00e8ncia.<\/li>\n<li>Possibles problemes de compliance.<\/li>\n<\/ul>\n<p>Quan es combinen, aquest conjunt de coneixements permet als supervisors gestionar millor les operacions i la CX.<\/p>\n<h3><strong>2) Informes e Intel\u00b7lig\u00e8ncia Empresarial (BI)<\/strong><\/h3>\n<p>Per gestionar les operacions i la CX de manera efectiva, els call center necessiten eines flexibles d\u2019<strong><a href=\"https:\/\/enreach.es\/software-call-contact-center\/cloud-omnichannel\/estadisticas\/\">informes<\/a><\/strong> que ofereixin dades en temps real i f\u00e0cils de comprendre. D\u2019aquesta manera, permet als supervisors reaccionar r\u00e0pidament als canvis per preservar l\u2019experi\u00e8ncia del client.<\/p>\n<h3><strong>3) An\u00e0lisi del customer journey<\/strong><\/h3>\n<p><strong>Els viatges d\u2019atenci\u00f3 al client generalment involucren m\u00faltiples canals i punts de contacte<\/strong>. Per exemple, un client amb una necessitat pot intentar primer resoldre la seva consulta cercant al web d\u2019una empresa, despr\u00e9s passar a un xat i finalment obtenir una soluci\u00f3 parlant amb un agent telef\u00f2nic.<\/p>\n<p><strong>La proliferaci\u00f3 de tants canals digitals ha posat a disposici\u00f3 dels consumidors diferents opcions i \u00a0\u00a0\u00a0\u00a0\u00a0 aquests els estan aprofitant al m\u00e0xim<\/strong>. Per exemple, <strong>Salesforce va descobrir que el client promig ara usa 10 canals diferents per a comunicar-se amb les marques<\/strong>. Quan els usuaris utilitzen m\u00faltiples canals en la mateixa interacci\u00f3, es crea un customer journey m\u00e9s complex que ha de vigilar-se d\u2019a prop.<\/p>\n<p><strong>L\u2019an\u00e0lisi del viatge del client \u00e9s una soluci\u00f3 que permet a les empreses monitorejar i optimitzar-lo cont\u00ednuament<\/strong>. Al connectar interaccions dispars, aquesta eina proporciona una vista completa del customer journey, el que fa que sigui molt m\u00e9s f\u00e0cil identificar els punts de contacte i les transfer\u00e8ncies de baix rendiment.<\/p>\n<p>Aix\u00ed, tenir aquests coneixements pot conduir a una reducci\u00f3 de l\u2019esfor\u00e7 del client i una millor comprensi\u00f3 de la qualitat de CX.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Els call center recopilen i generen grans quantitats de dades de clients, per\u00f2 sense la tecnologia adequada, poden perdre\u2019s. Amb el sorgiment de la Intel\u00b7lig\u00e8ncia Artificial (IA), les empreses poden aprofitar al m\u00e0xim la informaci\u00f3 dels usuaris. Les solucions d\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client (CX) poden recopilar totes aquelles dades i convertir-les en informaci\u00f3 \u00fatil&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/ca\/blog\/quines-eines-danalisi-de-lexperiencia-del-client-ha-de-tenir-en-compte-un-call-center\/\" title=\"Read Quines eines d\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client ha de tenir en compte un call center?\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":7,"featured_media":41169,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[4234,3764,4233,3510,3099,3096,3163,3100,3289,3202,4235,3106,3557,3351,3201],"class_list":["post-41168","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent","tag-analisi-dinteraccio","tag-analisi-de-dades","tag-analisi-de-lexperiencia-del-client","tag-bi-ca","tag-call-center-ca","tag-canals-digitals","tag-cloud-ca","tag-contact-center-ca","tag-customer-journey","tag-cx-ca","tag-esforc-del-client","tag-ia-ca","tag-informes-en-temps-real","tag-lleialtat-del-client","tag-servei-al-client"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quines eines d\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client ha de tenir en compte un call center? - Enreach ES<\/title>\n<meta name=\"description\" content=\"Les an\u00e0lisis impulsades per IA ajuden als supervisors a identificar i millorar els factors clau de satisfacci\u00f3 i experi\u00e8ncia del client.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quines eines d\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client ha de tenir en compte un call center? - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Les an\u00e0lisis impulsades per IA ajuden als supervisors a identificar i millorar els factors clau de satisfacci\u00f3 i experi\u00e8ncia del client.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/\" \/>\n<meta property=\"og:site_name\" content=\"Enreach ES\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-10T06:00:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/enreach.es\/wp-content\/uploads\/2023\/01\/imagen-post03-100123.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"970\" \/>\n\t<meta property=\"og:image:height\" content=\"647\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Product User\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrit per\" \/>\n\t<meta name=\"twitter:data1\" content=\"Product User\" \/>\n\t<meta name=\"twitter:label2\" content=\"Temps estimat de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minuts\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/\"},\"author\":{\"name\":\"Product User\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/9abaa98deb451f01dbd96307250590b4\"},\"headline\":\"Quines eines d\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client ha de tenir en compte un call center?\",\"datePublished\":\"2023-01-10T06:00:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/\"},\"wordCount\":702,\"image\":{\"@id\":\"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/enreach.es\/wp-content\/uploads\/2023\/01\/imagen-post03-100123.jpg\",\"keywords\":[\"an\u00e0lisi d\u2019interacci\u00f3\",\"an\u00e0lisi de dades\",\"an\u00e0lisi de l\u2019experi\u00e8ncia del client\",\"BI\",\"call center\",\"canals digitals\",\"cloud\",\"contact center\",\"customer journey\",\"CX\",\"esfor\u00e7 del client\",\"IA\",\"informes en temps real\",\"lleialtat del client\",\"servei al client\"],\"articleSection\":[\"Atenci\u00f3 al client\"],\"inLanguage\":\"ca\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/\",\"url\":\"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/\",\"name\":\"Quines eines d\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client ha de tenir en compte un call center? - Enreach ES\",\"isPartOf\":{\"@id\":\"https:\/\/enreach.es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/enreach.es\/wp-content\/uploads\/2023\/01\/imagen-post03-100123.jpg\",\"datePublished\":\"2023-01-10T06:00:50+00:00\",\"author\":{\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/9abaa98deb451f01dbd96307250590b4\"},\"description\":\"Les an\u00e0lisis impulsades per IA ajuden als supervisors a identificar i millorar els factors clau de satisfacci\u00f3 i experi\u00e8ncia del client.\",\"breadcrumb\":{\"@id\":\"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/#breadcrumb\"},\"inLanguage\":\"ca\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ca\",\"@id\":\"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/#primaryimage\",\"url\":\"https:\/\/enreach.es\/wp-content\/uploads\/2023\/01\/imagen-post03-100123.jpg\",\"contentUrl\":\"https:\/\/enreach.es\/wp-content\/uploads\/2023\/01\/imagen-post03-100123.jpg\",\"width\":970,\"height\":647,\"caption\":\"Quines eines d\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client ha de tenir en compte un call center?\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/enreach.es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Quines eines d\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client ha de tenir en compte un call center?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/enreach.es\/#website\",\"url\":\"https:\/\/enreach.es\/\",\"name\":\"Enreach ES\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/enreach.es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ca\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/9abaa98deb451f01dbd96307250590b4\",\"name\":\"Product User\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ca\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/f3e75291fc65052d7e32bd862c9164dc7994f9e6daf233be6575fe9493397656?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/f3e75291fc65052d7e32bd862c9164dc7994f9e6daf233be6575fe9493397656?s=96&d=mm&r=g\",\"caption\":\"Product User\"},\"url\":\"https:\/\/enreach.es\/ca\/blog\/author\/enreach-product-usr\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Quines eines d\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client ha de tenir en compte un call center? - Enreach ES","description":"Les an\u00e0lisis impulsades per IA ajuden als supervisors a identificar i millorar els factors clau de satisfacci\u00f3 i experi\u00e8ncia del client.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/","og_locale":"ca_ES","og_type":"article","og_title":"Quines eines d\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client ha de tenir en compte un call center? - Enreach ES","og_description":"Les an\u00e0lisis impulsades per IA ajuden als supervisors a identificar i millorar els factors clau de satisfacci\u00f3 i experi\u00e8ncia del client.","og_url":"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/","og_site_name":"Enreach ES","article_published_time":"2023-01-10T06:00:50+00:00","og_image":[{"width":970,"height":647,"url":"https:\/\/enreach.es\/wp-content\/uploads\/2023\/01\/imagen-post03-100123.jpg","type":"image\/jpeg"}],"author":"Product User","twitter_card":"summary_large_image","twitter_misc":{"Escrit per":"Product User","Temps estimat de lectura":"3 minuts"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/#article","isPartOf":{"@id":"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/"},"author":{"name":"Product User","@id":"https:\/\/enreach.es\/#\/schema\/person\/9abaa98deb451f01dbd96307250590b4"},"headline":"Quines eines d\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client ha de tenir en compte un call center?","datePublished":"2023-01-10T06:00:50+00:00","mainEntityOfPage":{"@id":"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/"},"wordCount":702,"image":{"@id":"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/#primaryimage"},"thumbnailUrl":"https:\/\/enreach.es\/wp-content\/uploads\/2023\/01\/imagen-post03-100123.jpg","keywords":["an\u00e0lisi d\u2019interacci\u00f3","an\u00e0lisi de dades","an\u00e0lisi de l\u2019experi\u00e8ncia del client","BI","call center","canals digitals","cloud","contact center","customer journey","CX","esfor\u00e7 del client","IA","informes en temps real","lleialtat del client","servei al client"],"articleSection":["Atenci\u00f3 al client"],"inLanguage":"ca"},{"@type":"WebPage","@id":"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/","url":"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/","name":"Quines eines d\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client ha de tenir en compte un call center? - Enreach ES","isPartOf":{"@id":"https:\/\/enreach.es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/#primaryimage"},"image":{"@id":"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/#primaryimage"},"thumbnailUrl":"https:\/\/enreach.es\/wp-content\/uploads\/2023\/01\/imagen-post03-100123.jpg","datePublished":"2023-01-10T06:00:50+00:00","author":{"@id":"https:\/\/enreach.es\/#\/schema\/person\/9abaa98deb451f01dbd96307250590b4"},"description":"Les an\u00e0lisis impulsades per IA ajuden als supervisors a identificar i millorar els factors clau de satisfacci\u00f3 i experi\u00e8ncia del client.","breadcrumb":{"@id":"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/#breadcrumb"},"inLanguage":"ca","potentialAction":[{"@type":"ReadAction","target":["https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/"]}]},{"@type":"ImageObject","inLanguage":"ca","@id":"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/#primaryimage","url":"https:\/\/enreach.es\/wp-content\/uploads\/2023\/01\/imagen-post03-100123.jpg","contentUrl":"https:\/\/enreach.es\/wp-content\/uploads\/2023\/01\/imagen-post03-100123.jpg","width":970,"height":647,"caption":"Quines eines d\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client ha de tenir en compte un call center?"},{"@type":"BreadcrumbList","@id":"https:\/\/enreach.es\/blog\/que-herramientas-de-analisis-de-la-experiencia-del-cliente-ha-de-tener-en-cuenta-un-call-center\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/enreach.es\/"},{"@type":"ListItem","position":2,"name":"Quines eines d\u2019an\u00e0lisi de l\u2019experi\u00e8ncia del client ha de tenir en compte un call center?"}]},{"@type":"WebSite","@id":"https:\/\/enreach.es\/#website","url":"https:\/\/enreach.es\/","name":"Enreach ES","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/enreach.es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ca"},{"@type":"Person","@id":"https:\/\/enreach.es\/#\/schema\/person\/9abaa98deb451f01dbd96307250590b4","name":"Product User","image":{"@type":"ImageObject","inLanguage":"ca","@id":"https:\/\/enreach.es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f3e75291fc65052d7e32bd862c9164dc7994f9e6daf233be6575fe9493397656?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f3e75291fc65052d7e32bd862c9164dc7994f9e6daf233be6575fe9493397656?s=96&d=mm&r=g","caption":"Product User"},"url":"https:\/\/enreach.es\/ca\/blog\/author\/enreach-product-usr\/"}]}},"_links":{"self":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts\/41168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/comments?post=41168"}],"version-history":[{"count":1,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts\/41168\/revisions"}],"predecessor-version":[{"id":41172,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts\/41168\/revisions\/41172"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/media\/41169"}],"wp:attachment":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/media?parent=41168"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/categories?post=41168"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/tags?post=41168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}