{"id":41380,"date":"2023-01-24T07:00:52","date_gmt":"2023-01-24T06:00:52","guid":{"rendered":"https:\/\/enreach.es\/?p=41380"},"modified":"2023-12-13T16:37:23","modified_gmt":"2023-12-13T15:37:23","slug":"com-un-contact-center-amb-marcador-automatic-pot-impulsar-les-vendes","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/com-un-contact-center-amb-marcador-automatic-pot-impulsar-les-vendes\/","title":{"rendered":"Com un contact center amb marcador autom\u00e0tic pot impulsar les vendes"},"content":{"rendered":"

Els call center han d\u2019evitar que els agents passin gran part del seu temps fent trucades telef\u00f2niques, seleccionant llistes, comprovant a qui han de trucar i rebent missatges de veu. Amb la tecnologia actual, tot aquest treball manual s\u2019ha tornat obsolet i innecessari i el personal est\u00e0 capacitat per tractar amb els clients per tel\u00e8fon i tancar les vendes.<\/p>\n

Com? Un marcador autom\u00e0tic<\/strong> permetr\u00e0 que el contact center que disposi d\u2019una base de clients potencials, sigui m\u00e9s eficients i tanqui m\u00e9s vendes.<\/p>\n

Quins beneficis t\u00e9 per un call center utilitzar un marcador autom\u00e0tic basat en el n\u00favol?<\/strong><\/h3>\n

1) Menor p\u00e8rdua de temps<\/strong><\/h3>\n

Els empleats ja no han de perdre el temps buscant n\u00fameros o fent trucades telef\u00f2niques. Quan un client o un potencial client respon al tel\u00e8fon, es connecten autom\u00e0ticament amb un representant en viu que at\u00e9n la trucada des d\u2019all\u00e0<\/strong>.<\/p>\n

2) Obtenci\u00f3 immediata de les dades del client<\/strong><\/h3>\n

Quan el client potencial est\u00e0 connectat a l\u2019agent, tota la informaci\u00f3 pertinent ja es mostra a la pantalla. L\u2019agent pot saber d\u2019immediat el nom del client, la direcci\u00f3 i altres dades personals, el que ajuda a establir una relaci\u00f3 immediata i garantir que la persona en l\u00ednia es senti c\u00f2moda<\/strong>. Aquesta funci\u00f3 tamb\u00e9 ajuda als representants a tancar m\u00e9s vendes, ja que no es perd temps en demanar als clients la informaci\u00f3 que ja tenen.<\/p>\n

3) Rastreig i monitoreig<\/strong><\/h3>\n

Dins del software, els representants de vendes poden prendre notes sobre les experi\u00e8ncies i prefer\u00e8ncies del client. Aix\u00f2 permet als futurs agents comprendre quines s\u00f3n les necessitats del client, el que condueix a millors conversions de vendes i majors \u00edndexs de satisfacci\u00f3 del client<\/strong>.<\/p>\n

4) Gravaci\u00f3 de trucades<\/strong><\/h3>\n

Amb el software de marcaci\u00f3 autom\u00e0tica, totes les trucades telef\u00f2niques es poden gravar. Aix\u00f2 \u00e9s benefici\u00f3s per a finalitats de capacitaci\u00f3<\/strong> i tamb\u00e9 ajuda a garantir el control de qualitat<\/strong>.<\/p>\n

5) Opci\u00f3 de trucar a diverses persones alhora<\/strong><\/h3>\n

Tenir la tecnologia per marcar diversos n\u00fameros alhora no nom\u00e9s estalvia una quantitat significativa de temps, sin\u00f3 que tamb\u00e9 permet que el contact center arribi a m\u00e9s persones i es connecti amb m\u00e9s clients potencials<\/strong>. Fins i tot amb un equip m\u00e9s petit, es poden assolir resultats optimitzats quan els agents nom\u00e9s inverteixen el seu temps amb les persones a qui truquen. Com a resultat, l\u2019equip de vendes pot parlar amb m\u00e9s persones, tots els dies.<\/p>\n

Enreach t\u00e9 la tecnologia per ajudar als negocis a aconseguir el seu m\u00e0xim rendiment i resultats. Outbound by Enreach<\/strong><\/a> \u00e9s un software de telefonia empresarial al n\u00favol que no requereix d\u2019instal\u00b7lacions ni equips<\/strong> i facilita el contacte proactiu amb els clients<\/strong>. Nom\u00e9s es necessita un dispositiu amb connexi\u00f3 a Internet per crear i gestionar campanyes de m\u00e0rqueting, avaluar la seva efic\u00e0cia en temps real, mesurar els resultats i fer que un negoci creixi fins a un 400%. A m\u00e9s, es poden interconnectar sucursals, departaments i membres de l\u2019equip.<\/p>\n","protected":false},"excerpt":{"rendered":"

Els call center han d\u2019evitar que els agents passin gran part del seu temps fent trucades telef\u00f2niques, seleccionant llistes, comprovant a qui han de trucar i rebent missatges de veu. Amb la tecnologia actual, tot aquest treball manual s\u2019ha tornat obsolet i innecessari i el personal est\u00e0 capacitat per tractar amb els clients per tel\u00e8fon… Read more »<\/a><\/p>\n","protected":false},"author":7,"featured_media":41381,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[5130,5131],"tags":[3099,4275,4276,3878,3163,3100,3763,4277,3537,4274,3230,4273,3375,4278,3261],"class_list":["post-41380","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ventas-marketing","category-ventas-marketing-ca","tag-call-center-ca","tag-campanyes-de-marqueting","tag-capacitacio-dagents","tag-clients-potencials","tag-cloud-ca","tag-contact-center-ca","tag-control-de-qualitat","tag-creixement-de-vendes","tag-eficiencia-ca","tag-equip-de-vendes","tag-gravacio-de-trucades","tag-marcador-automatic","tag-necessitats-del-client","tag-outbound-by-enreach-ca","tag-satisfaccio-del-client"],"acf":[],"yoast_head":"\nCom un contact center amb marcador autom\u00e0tic pot impulsar les vendes - 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