{"id":42455,"date":"2023-05-02T07:00:23","date_gmt":"2023-05-02T05:00:23","guid":{"rendered":"https:\/\/enreach.es\/?p=42455"},"modified":"2023-04-26T11:18:15","modified_gmt":"2023-04-26T09:18:15","slug":"4-passos-practics-per-anticipar-se-a-les-necessitats-del-client","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/4-passos-practics-per-anticipar-se-a-les-necessitats-del-client\/","title":{"rendered":"4 passos pr\u00e0ctics per anticipar-se a les necessitats del client"},"content":{"rendered":"<p>Anticipar-se a les necessitats dels clients \u00e9s essencial per les empreses modernes que busquen mantenir el seu avantatge competitiu en el mercat i retenir la lleialtat dels seus prescriptors.<\/p>\n<h3><strong>Quines s\u00f3n les claus?<\/strong><\/h3>\n<ul style=\"list-style-type: disc;\">\n<li><strong>Mapeig de viatges.<\/strong> Comprendre els viatges dels clients (<em>customer journey<\/em>) proporciona informaci\u00f3 sobre les seves prefer\u00e8ncies i necessitats no satisfetes, lo que impulsa estrat\u00e8gies millor dirigides.<\/li>\n<li><strong>Investigaci\u00f3 de mercat.<\/strong> La realitzaci\u00f3 d\u2019estudis de mercat efectius ajuda a identificar els desitjos dels clients, les tend\u00e8ncies i les estrat\u00e8gies de la compet\u00e8ncia, el que permet prendre decisions informades.<\/li>\n<li><strong>An\u00e0lisis de les dades.<\/strong> L\u2019an\u00e0lisi de clients revela patrons i comportaments que informen a les empreses sobre com crear experi\u00e8ncies satisfact\u00f2ries, fomentant la lleialtat i el creixement.<\/li>\n<\/ul>\n<p>Anticipar les necessitats del client \u00e9s ara un component clau d\u2019una estrat\u00e8gia comercial exitosa. Espec\u00edficament, <strong>anticipar-se a all\u00f2 que els usuaris volen \u00e9s essencial per les empreses modernes que busquen mantenir el seu avantatge competitiu i retenir la lleialtat<\/strong>.<\/p>\n<p>Per comen\u00e7ar, \u00e9s convenient centrar-se en quatre \u00e0rees principals:<\/p>\n<ul style=\"list-style-type: disc;\">\n<li>Comprendre les <strong><a href=\"https:\/\/enreach.es\/software-call-contact-center\/cloud-omnichannel\/\">interaccions dels clients<\/a><\/strong>.<\/li>\n<li>Realitzar estudis de mercat (<em>benchmarking<\/em>).<\/li>\n<li>Usar an\u00e0lisi per trobar patrons en les dades.<\/li>\n<li>Mantenir-se a l\u2019avantguarda de les \u00faltimes tend\u00e8ncies en el comportament del consumidor.<\/li>\n<\/ul>\n<p><strong>Les organitzacions m\u00e9s s\u00f2lides del mercat actual entenen el valor de la satisfacci\u00f3 i la lleialtat del client per impulsar el creixement dels resultats<\/strong>. L\u2019experi\u00e8ncia del client (CX) \u00e9s important per qualsevol estrat\u00e8gia comercial, per\u00f2 l\u2019\u00e8xit dep\u00e8n de comprendre per qu\u00e8 els usuaris estan fidelitzats.<\/p>\n<p>En aquest post, presentem algunes pr\u00e0ctiques que els equips de m\u00e0rqueting i CX poden comen\u00e7ar a utilitzar avui per anticipar les necessitats dels clients d\u2019una manera que, en \u00faltima inst\u00e0ncia, condueixi a una major lleialtat a la marca i un major creixement dels ingressos.<\/p>\n<h3><strong>Comprendre les interaccions dels clients<\/strong><\/h3>\n<p>Es tracta d\u2019una part clau per anticipar les seves necessitats. <strong>Al rastrejar com els usuaris interactuen amb els productes o serveis des del contacte inicial fins la compra, l\u2019equip obtindr\u00e0 valuosa informaci\u00f3 sobre les possibles \u00e0rees on les necessitats dels client no es satisfan per complet<\/strong>. Aquesta informaci\u00f3 tamb\u00e9 proporciona una comprensi\u00f3 fonamental del comportament i les prefer\u00e8ncies que tenen els clients quan interactuen amb diferents elements del seu producte o servei.<\/p>\n<p><strong>L\u2019\u00fas de mapes de viatge per discernir els patrons de comportament del consumidor \u00e9s, sens dubte, una eina poderosa, per\u00f2 ha d\u2019abordar cada exercici de mapeig amb els objectius correctes en ment<\/strong>. A l\u2019hora de la veritat, <strong>les empreses voldran saber qu\u00e8 funciona i qu\u00e8 no pel seu p\u00fablic objectiu, predir amb precisi\u00f3 les prefer\u00e8ncies dels clients, revelar tend\u00e8ncies en interacci\u00f3 i h\u00e0bits de compra i, per \u00faltim, per\u00f2 no menys important, identificar possibilitats de segmentaci\u00f3<\/strong>.<\/p>\n<h3><strong>Com usar amb \u00e8xit les dades qualitatives per determinar amb precisi\u00f3 els patrons de comportament del consumidor<\/strong><\/h3>\n<p>1) Analitzant cada l\u00ednia de negoci i cada punt de contacte.<\/p>\n<p>2) Comparant dades de clients actuals i hist\u00f2rics.<\/p>\n<p>3) Enquestant als clients directament.<\/p>\n<p>4) Utilitzant una combinaci\u00f3 de fonts.<\/p>\n<p>En conclusi\u00f3, no \u00e9s tan simple com asseure\u2019s amb l\u2019equip durant una hora i esbrinar qu\u00e8 experimenten els clients quan interactuen amb una marca. Com m\u00e9s s\u00f2lids siguin les dades del seu viatge, millor.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Anticipar-se a les necessitats dels clients \u00e9s essencial per les empreses modernes que busquen mantenir el seu avantatge competitiu en el mercat i retenir la lleialtat dels seus prescriptors. Quines s\u00f3n les claus? Mapeig de viatges. Comprendre els viatges dels clients (customer journey) proporciona informaci\u00f3 sobre les seves prefer\u00e8ncies i necessitats no satisfetes, lo que&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/ca\/blog\/4-passos-practics-per-anticipar-se-a-les-necessitats-del-client\/\" title=\"Read 4 passos pr\u00e0ctics per anticipar-se a les necessitats del client\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":7,"featured_media":42456,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[3152,4630,3099,4628,3100,3202,4546,3995,4627,4629,3375],"class_list":["post-42455","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent","tag-avantatge-competitiu","tag-benchmarking-ca","tag-call-center-ca","tag-comportament-del-consumidor","tag-contact-center-ca","tag-cx-ca","tag-habits-de-compra","tag-interaccions-dels-clients","tag-lleialtat-del-clienta","tag-mapes-de-viatge","tag-necessitats-del-client"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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