{"id":43065,"date":"2023-06-15T07:00:38","date_gmt":"2023-06-15T05:00:38","guid":{"rendered":"https:\/\/enreach.es\/?p=43065"},"modified":"2023-11-13T14:00:54","modified_gmt":"2023-11-13T13:00:54","slug":"6-avantatges-pels-agents-dun-call-center-que-treballen-en-remot","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/6-avantatges-pels-agents-dun-call-center-que-treballen-en-remot\/","title":{"rendered":"6 avantatges pels agents d\u2019un call center que treballen en remot"},"content":{"rendered":"

Hi ha algun avantatge que els agents d\u2019un call center treballin des de casa? En aquest post destacarem per qu\u00e8 la cultura del treball remot \u00e9s un gran avantatge per a les operacions d\u2019un contact center.<\/p>\n

L\u2019opci\u00f3 de treballar des de casa ha guanyat impuls en els \u00faltims anys, amb un augment del 140% des de 2015, segons Global Workplace Analytics.<\/p>\n

Amb les eines i els agents adequats, el treball remot pot generar beneficis comercials significatius; aquest ha estat un factor clau en l\u2019adopci\u00f3 del <\/strong>contact center basat en el n\u00favol<\/strong><\/a>, ja que ho converteix en una soluci\u00f3 segura, simple i rendible<\/strong>.<\/p>\n

Quins s\u00f3n els avantatges del treball remot pels contact center?<\/strong><\/h3>\n

1) Augment de la flexibilitat<\/strong><\/h3>\n

Els agents que treballen des de casa faciliten l\u2019escalabilitat segons les necessitats de l\u2019empresa, ja que es pot augmentar el n\u00famero d\u2019agents durant els canvis de torns i els per\u00edodes pic i disminuir-lo en els dies h\u00e0bils regulars.<\/p>\n

2) Estalvi de costos<\/strong><\/h3>\n

Els empleats dels call center que treballen en remot estalvien temps i diners a les empreses, tant en equips inform\u00e0tics, com en quotes de manteniment i despeses extra d\u2019oficina, entre d\u2019altres.<\/p>\n

3) Suport 24\/7 als clients<\/strong><\/h3>\n

Els agents que treballen des de casa poden exercir les seves tasques en qualsevol part del m\u00f3n i en diferents zones hor\u00e0ries. D\u2019aquesta manera, es pot oferir un suport 24\/7 durant tots els dies de l\u2019any.<\/p>\n

4) Ampliaci\u00f3 de talent en l\u2019equip <\/strong><\/h3>\n

\u00c9s possible que a alguns agents no es sentin c\u00f2modes amb les situacions d\u2019estr\u00e8s que de vegades es generen en els contact center. Pot ser una p\u00e8rdua per una empresa obligar a un representant d\u2019atenci\u00f3 al client altament qualificat a treballar en l\u2019entorn de l\u2019oficina i podria costar-los a alguns d\u2019ells considerar altres alternatives de feina<\/strong>.<\/p>\n

Amb un contact center basat en el n\u00favol, els empleats d\u2019un centre d\u2019atenci\u00f3 al client poden treballar des de casa, gaudint de la flexibilitat i la potenciaci\u00f3 de les millors habilitats de cada agent.<\/p>\n

5) Motivaci\u00f3 dels empleats<\/strong><\/h3>\n

Els empleats del call center poden sol\u00b7licitar alguns canvis en les seves rutines di\u00e0ries. Durant aquests per\u00edodes, les empreses poden fer que els agents treballin des de casa, millorant aix\u00ed significativament el rendiment i la motivaci\u00f3 de l\u2019equip.<\/p>\n

6) Accessibilitat a tot el m\u00f3n<\/strong><\/h3>\n

El treball remot facilita la connexi\u00f3 dels agents de center des de qualsevol lloc amb un ordinador, acc\u00e9s a Internet i uns auriculars i aix\u00ed seguir ajudant als clients. Aix\u00ed, es pot optimitzar la for\u00e7a de treball en un contact center amb agents remots i aprofitar molts m\u00e9s avantatges que ofereix la tecnologia en el n\u00favol.<\/p>\n","protected":false},"excerpt":{"rendered":"

Hi ha algun avantatge que els agents d\u2019un call center treballin des de casa? En aquest post destacarem per qu\u00e8 la cultura del treball remot \u00e9s un gran avantatge per a les operacions d\u2019un contact center. L\u2019opci\u00f3 de treballar des de casa ha guanyat impuls en els \u00faltims anys, amb un augment del 140% des… Read more »<\/a><\/p>\n","protected":false},"author":7,"featured_media":43375,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[4140,5157,3099,3269,4786,3398,4291,3162,4788,3201,3193,5160,4787,5225,3425,3155],"class_list":["post-43065","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent","tag-accessibilitat","tag-call-center-ca-2","tag-call-center-ca","tag-cloudcomms-ca","tag-contact-center-en-el-nuvol","tag-escalabilitat","tag-estalvi-de-costos","tag-flexibilitat","tag-motivacio","tag-servei-al-client","tag-servicio-al-cliente","tag-servicio-al-cliente-ca","tag-talent","tag-teletrabajo-ca","tag-teletreball","tag-treball-remot"],"acf":[],"yoast_head":"\n6 avantatges pels agents d\u2019un call center que treballen en remot - 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