{"id":43593,"date":"2023-07-27T08:59:28","date_gmt":"2023-07-27T06:59:28","guid":{"rendered":"https:\/\/enreach.es\/?p=43593"},"modified":"2023-12-13T17:07:49","modified_gmt":"2023-12-13T16:07:49","slug":"com-transformar-latencio-al-client-empresarial-aquest-estiu","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/com-transformar-latencio-al-client-empresarial-aquest-estiu\/","title":{"rendered":"Com transformar l\u2019atenci\u00f3 al client empresarial aquest estiu?"},"content":{"rendered":"

A l\u2019estiu, els consumidors canvien els seus h\u00e0bits i gaudeixen de plans m\u00e9s nocturns i relaxats, mentre que moltes empreses redueixen la seva activitat i donen vacances als seus empleats, el que pot generar una major c\u00e0rrega de treball pels que romanen actius.<\/p>\n

Aix\u00f2 pot portar a l\u2019abandonament d\u2019aspectes importants, com el servei d\u2019atenci\u00f3 al client, l\u2019\u00edndex de satisfacci\u00f3 del qual disminueix a l\u2019\u00e8poca estival un 45%<\/strong>, segons l\u2019American Customer Satisfaction Index. Les empreses han de ser conscients que mantenir una qualitat adequada en el servei al client \u00e9s crucial<\/strong>, ja que els consumidors continuen fent front a problemes i queixes, i qualsevol error podria comportar la p\u00e8rdua de clients. En aquest sentit, pel sector tur\u00edstic mantenir una excel\u00b7lent gesti\u00f3 en l\u2019atenci\u00f3 al client durant l\u2019estiu \u00e9s clau per a l\u2019\u00e8xit, ja que \u00e9s un per\u00edode d\u2019alta demanda i activitat.<\/p>\n

Com transformar l\u2019atenci\u00f3 al client empresarial aquest estiu?<\/strong><\/h3>\n

Conscient d\u2019aquest context, des de dilluns 24 de juliol <\/strong> Enreach<\/strong><\/a>, prove\u00efdor europeu de solucions convergents de comunicacions per a empreses, ha llan\u00e7at una promoci\u00f3 especial<\/strong><\/a> dirigida a totes les empreses que busquen optimitzar els seus serveis de comunicaci\u00f3 <\/strong>durant la temporada estival. Aquesta oferta exclusiva inclou quotes gratu\u00eftes pels serveis de Centraleta Virtual i Omnichannel Contact Center<\/strong>, aix\u00ed com la possibilitat de contractar l\u00ednies m\u00f2bils sense cost addicional<\/strong>.<\/p>\n

1) La Centraleta Virtual<\/strong><\/a> d\u2019Enreach permet automatitzar la gesti\u00f3 de trucades, unificant l\u00ednies i extensions, reduint els temps d\u2019espera i garantint que cap trucada es perdi. Aquesta eina simplifica la gesti\u00f3 telef\u00f2nica, proporcionant un major control i efici\u00e8ncia en l\u2019atenci\u00f3 al client<\/strong>.<\/p>\n

2) L\u2019Omnichannel Contact Center<\/strong><\/a> d\u2019Enreach, permet als clients contactar a les empreses des dels seus canals preferits, el que inclou la possibilitat de resoldre les seves consultes a trav\u00e9s de la Intel\u00b7lig\u00e8ncia Artificial i ser connectats amb l\u2019agent m\u00e9s adequat gr\u00e0cies al sistema Smart Routing<\/strong>. Pels agents, la gesti\u00f3 de totes les converses es simplifica en un \u00fanic aplicatiu web, proporcionant una visi\u00f3 integral de totes les interaccions. Alhora, els responsables de l\u2019empresa poden monitorejar en temps real el nivell del servei ofert i analitzar els resultats per prendre decisions encertades. El m\u00e9s destacat d\u2019aquest Omnichannel Contact Center radica en el seu intu\u00eftiu tauler de control, que permet configurar cada detall segons les necessitats espec\u00edfiques de cada negoci, garantint una personalitzaci\u00f3 completa i adaptada als seus objectius<\/strong>.<\/p>\n

3) Incorporar <\/strong>l\u00ednies m\u00f2bils <\/strong><\/a>gratis<\/strong><\/a>, brindant la flexibilitat i mobilitat necess\u00e0ries per mantenir-se connectats amb clients i equips durant la temporada estival. Cal destacar que aquestes tarifes destaquen per incloure prestacions similars als tel\u00e8fons d\u2019oficina i permeten funcionar com una extensi\u00f3 m\u00e9s dins de la centraleta<\/strong>. Aquesta oferta diferenciadora brinda a les empreses majors avantatges i funcionalitats en la seva comunicaci\u00f3.<\/p>\n

\u201cL\u2019estiu \u00e9s una \u00e8poca on algunes empreses es relaxen i creuen que alguns serveis com els de l\u2019atenci\u00f3 al client no s\u00f3n tan necessaris, per\u00f2 estan equivocats. Amb aquesta promoci\u00f3, la m\u00e9s important, de la nostra hist\u00f2ria, el nostre objectiu \u00e9s ajudar a les empreses a mantenir una atenci\u00f3 excepcional durant la temporada estival, automatitzant la gesti\u00f3 de trucades i facilitant la comunicaci\u00f3 a trav\u00e9s dels canals preferits, mentre aprofiten els avantatges de la Intel\u00b7lig\u00e8ncia Artificial i el Smart Routing per una experi\u00e8ncia personalitzada i eficient\u201d<\/em>, conclou Carlos Jim\u00e9nez, director comercial de Enreach.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

A l\u2019estiu, els consumidors canvien els seus h\u00e0bits i gaudeixen de plans m\u00e9s nocturns i relaxats, mentre que moltes empreses redueixen la seva activitat i donen vacances als seus empleats, el que pot generar una major c\u00e0rrega de treball pels que romanen actius. Aix\u00f2 pot portar a l\u2019abandonament d\u2019aspectes importants, com el servei d\u2019atenci\u00f3 al… Read more »<\/a><\/p>\n","protected":false},"author":7,"featured_media":43594,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[4932,3099,3096,4574,3269,5139,3537,3101,3353,5141,3423,3844,3201,3283,3923],"class_list":["post-43593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent","tag-atencio-al-client-empresarial","tag-call-center-ca","tag-canals-digitals","tag-centraleta-virtual","tag-cloudcomms-ca","tag-contact-center-ca-2","tag-eficiencia-ca","tag-enreach-ca","tag-experiencia-personalitzada","tag-ia-ca-2","tag-linies-mobils","tag-omnichannel-contact-center-ca","tag-servei-al-client","tag-smart-routing","tag-ucaas-ca"],"acf":[],"yoast_head":"\nCom transformar l\u2019atenci\u00f3 al client empresarial aquest estiu? 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