{"id":44063,"date":"2023-09-07T09:34:44","date_gmt":"2023-09-07T07:34:44","guid":{"rendered":"https:\/\/enreach.es\/?p=44063"},"modified":"2023-09-07T09:38:09","modified_gmt":"2023-09-07T07:38:09","slug":"computacio-local-versus-cloud-computing-com-decidir-quin-es-el-millor-pel-teu-negoci-i-el-teu-contact-center","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/computacio-local-versus-cloud-computing-com-decidir-quin-es-el-millor-pel-teu-negoci-i-el-teu-contact-center\/","title":{"rendered":"Computaci\u00f3 Local versus Cloud Computing: com decidir quin \u00e9s el millor pel teu negoci i el teu contact center"},"content":{"rendered":"<p>Les organitzacions que estan seleccionant una nova plataforma de call center han de prendre algunes decisions complexes. No nom\u00e9s necessiten identificar i prioritzar els requisits funcionals, sin\u00f3 que tamb\u00e9 han de decidir entre l\u2019entorn local i el del n\u00favol.<\/p>\n<p><strong>La computaci\u00f3 local versus la computaci\u00f3 en el n\u00favol \u00e9s sovint un tema molt debatut degut als pros i els contres de cada opci\u00f3<\/strong>. Les solucions locals, que s\u2019allotgen en les pr\u00f2pies instal\u00b7lacions d\u2019una empresa, permeten desenvolupar les seves pr\u00f2pies personalitzacions i implementar les seves pr\u00f2pies mesures de seguretat. Tanmateix, allotjar el seu propi software de call center pot resultar cost\u00f3s i els sistemes locals tamb\u00e9 poden ser inflexibles i dif\u00edcils d\u2019escalar. Pel contrari, <strong>el software en el n\u00favol, allotjat per un prove\u00efdor extern, \u00e9s m\u00e9s flexible, escalable i rendible que les solucions locals<\/strong>.<strong>\u00a0<\/strong><\/p>\n<p>La decisi\u00f3 sobre quin model \u00e9s millor dep\u00e8n dels requisits i el tipus de negoci exclusiu de cada organitzaci\u00f3. Tenir una comprensi\u00f3 fonamental de les dues opcions ajudar\u00e0 a prendre una decisi\u00f3 informada sobre quina \u00e9s la millor pel teu negoci i contact center.<\/p>\n<h3><strong>Computaci\u00f3 Local versus Cloud Computing<\/strong><\/h3>\n<h3><strong>1) Computaci\u00f3 local<\/strong><\/h3>\n<p>Com el seu nom ho indica, el software local l\u2019allotja una empresa en el seu propi hardware i dins de les seves pr\u00f2pies instal\u00b7lacions. Aix\u00f2 vol dir que l\u2019organitzaci\u00f3 \u00e9s responsable de tasques com:<\/p>\n<ul style=\"list-style-type: disc;\">\n<li>Compra de llic\u00e8ncies de software.<\/li>\n<li>Instal\u00b7laci\u00f3 i prova de noves versions.<\/li>\n<li>Compra, allotjament i administraci\u00f3 de servidors i un altre hardware relacionat.<\/li>\n<li>Manteniment de xarxes.<\/li>\n<li>Administrar bases de dades.<\/li>\n<li>Protecci\u00f3 de sistemes i dades.<\/li>\n<\/ul>\n<p>Les solucions de call center locals sovint s\u2019associen amb sistemes heretats, per\u00f2 encara hi ha prove\u00efdors que produeixen software de call center local actual.<\/p>\n<h3><strong>Quins s\u00f3n els avantatges de la inform\u00e0tica local? <\/strong><\/h3>\n<ul style=\"list-style-type: disc;\">\n<li>Control total sobre la seguretat de les dades.<\/li>\n<li>Possibilitat de personalitzar el software.<\/li>\n<li>Depend\u00e8ncia limitada o nul\u00b7la de les connexions a Internet.<\/li>\n<\/ul>\n<h3><strong>Quins s\u00f3n els desavantatges de la inform\u00e0tica local? <\/strong><\/h3>\n<ul style=\"list-style-type: disc;\">\n<li>Escalat inflexible.<\/li>\n<li>Despeses generals de TI potencialment elevats.<\/li>\n<li>\u00c9s possible que el software no inclogui les \u00faltimes actualitzacions.<\/li>\n<\/ul>\n<p>Per tant, \u00e9s possible que una soluci\u00f3 local no brindi la flexibilitat i la innovaci\u00f3 que una empresa necessita per ser competitiva, per\u00f2 el fet que pugui personalitzar-se i que les organitzacions puguin emprar les seves pr\u00f2pies mesures de seguretat fa que el software local sigui l\u2019opci\u00f3 adequada per algunes d\u2019elles.<\/p>\n<h3><strong>2) Cloud Computing<\/strong><\/h3>\n<p><strong>Cada cop m\u00e9s empreses estan adoptant solucions basades en el n\u00favol, i la pand\u00e8mia va accelerar la taxa d\u2019adopci\u00f3 perqu\u00e8 els treballadors remots, inclosos els agents del contact center a casa, accedeixen f\u00e0cilment al software en un entorn de Cloud Computing<\/strong>.<\/p>\n<p>La definici\u00f3 de Cloud Computing abasta una \u00e0mplia gama de serveis t\u00e8cnics, que inclouen infraestructura, desenvolupament, emmagatzematge de dades i aplicacions de software, com plataformes de contact center en el n\u00favol.<\/p>\n<h3><strong>Quins s\u00f3n els avantatges del Cloud Computing?<\/strong><\/h3>\n<ul style=\"list-style-type: disc;\">\n<li>Escalabilitat r\u00e0pida i senzilla.<\/li>\n<li>Agilitat empresarial.<\/li>\n<li>Reducci\u00f3 de despeses generals de TI.<\/li>\n<li>Facilitaci\u00f3 del treball remot.<\/li>\n<\/ul>\n<h3><strong>Comparaci\u00f3 entre computaci\u00f3 local i en el n\u00favol<\/strong><\/h3>\n<h3><strong>1) Cost del local front al del n\u00favol<\/strong><\/h3>\n<p>Amb el software local, els usuaris han de comprar elements com llic\u00e8ncies de software i bases de dades, hardware i entorns de desenvolupament i prova, aix\u00ed com pagar al personal de TI per a qu\u00e8 ho administri. Pel general, els usuaris necessiten comprar llic\u00e8ncies de software per assolir el volum m\u00e0xim previst, el que significa que les llic\u00e8ncies poden no utilitzar-se durant els moments m\u00e9s lents del cicle comercial.<\/p>\n<p>Pel contrari, <strong>les tarifes pagades als prove\u00efdors de software en el n\u00favol solen comptabilitzar-se com a despeses operatives<\/strong>. I degut a qu\u00e8 aquestes varien amb el consum, el n\u00favol sol ser una opci\u00f3 m\u00e9s rendible que el software local. A m\u00e9s, com el prove\u00efdor extern allotja el software, les despeses generals de TI s\u00f3n significativament menors. Com a benefici addicional, les empreses que empren sistemes en el n\u00favol mai tenen la despesa no planificada de reempla\u00e7ar un servidor que falla sobtadament, el que fa que les despeses en el n\u00favol siguin m\u00e9s predictibles.<\/p>\n<h3><strong>2) Seguretat local front a la seguretat en el n\u00favol<\/strong><\/h3>\n<p>Amb els sistemes locals, les empreses s\u00f3n responsables de mantenir les dades segurs. Aquesta pot ser una caracter\u00edstica atractiva per a les organitzacions que tenen els recursos i l\u2019experi\u00e8ncia, aix\u00ed com una necessitat cr\u00edtica d\u2019implementar mesures de seguretat de dades m\u00e9s enll\u00e0 de les que ofereix un prove\u00efdor de software en el n\u00favol. Tanmateix, per a d\u2019altres empreses que no tenen experi\u00e8ncia interna, gestionar la seguretat de les dades pel seu compte pot presentar riscos.<\/p>\n<p>D\u2019altra banda, estar en el n\u00favol afegeix cert risc a la seguretat de les dades, per\u00f2 <strong>el software en el n\u00favol pot ser molt segur si esculls el prove\u00efdor de serveis en el n\u00favol adequat<\/strong>. Els prove\u00efdors de software compten amb equips d\u2019experts en seguretat de dades que es centren en salvaguardar-los. A m\u00e9s, <strong>el compliment dels est\u00e0ndards de la ind\u00fastria garanteix que auditors externs hagin avaluat les seves pr\u00e0ctiques de seguretat de dades<\/strong>.<\/p>\n<h3><strong>3) Control i personalitzaci\u00f3 de local versus n\u00favol<\/strong><\/h3>\n<p>Un dels avantatges d\u2019utilitzar software local \u00e9s que normalment es pot personalitzar per satisfer les necessitats espec\u00edfiques dels usuaris. No obstant, les personalitzacions normalment no s\u00f3n compatibles amb el prove\u00efdor i poder fer que la implementaci\u00f3 d\u2019actualitzacions de software sigui m\u00e9s complexa.<\/p>\n<p>El software de contact center en el n\u00favol generalment no es pot personalitzar, per\u00f2 les solucions l\u00edders en la ind\u00fastria solen incloure una multitud d\u2019opcions de configuraci\u00f3. I, <strong>donat que les aplicacions CCaaS es basen en les millors pr\u00e0ctiques dels call center, la transici\u00f3 al n\u00favol pot ser una excel\u00b7lent oportunitat per a qu\u00e8 les empreses renovin els processos<\/strong>.<\/p>\n<h3><strong>4) Escalabilitat entre el sistema local i el n\u00favol<\/strong><\/h3>\n<p>Al comparar l\u2019escalabilitat local amb la del n\u00favol guanya. <strong>Afegir capacitat al software en el n\u00favol \u00e9s simple i es pot fer en q\u00fcesti\u00f3 d\u2019hores, si no minuts<\/strong>. Pel contrari, escalar les aplicacions locals pot requerir la compra de m\u00e9s llic\u00e8ncies i capacitat de servidor addicional. <strong>L\u2019avantatge d\u2019una escalabilitat r\u00e0pida i senzilla pot ser el factor decisiu a l\u2019hora d\u2019escollir quin tipus de plataforma utilitzar<\/strong>.<\/p>\n<h3><strong>Factors a considerar a l\u2019escollir entre computaci\u00f3 local i en el n\u00favol<\/strong><\/h3>\n<p>Tots els avantatges i desavantatges que acabem d\u2019analitzar han de tenir en compte quina \u00e9s la millor opci\u00f3 per a la teva organitzaci\u00f3. A m\u00e9s, s\u2019ha de considerar:<\/p>\n<ul style=\"list-style-type: disc;\">\n<li>El marco de temps.<\/li>\n<li>Recursos i habilitats de TI existents.<\/li>\n<li>El pressupost.<\/li>\n<\/ul>\n<p>Tamb\u00e9 s\u2019ha de tenir en compte que cada cop m\u00e9s empreses s\u2019estan allunyant del software local i mirant-se en el n\u00favol. Per exemple, <strong>Gartner projecta que la despesa en serveis de n\u00favol p\u00fablic augmentar\u00e0 un 20,7% el 2023<\/strong>. Aix\u00f2 es suma a una taxa de creixement prevista del 18,8% l\u2019any anterior.<\/p>\n<p><strong>El Cloud Computing no \u00e9s cosa del futur<\/strong>. <strong>\u00c9s lo que els l\u00edders de la ind\u00fastria actual estan utilitzant per crear l\u2019agilitat necess\u00e0ria per capitalitzar r\u00e0pidament les oportunitats comercials emergents<\/strong>.<\/p>\n<p>L\u2019<a href=\"https:\/\/enreach.es\/software-call-contact-center\/cloud-omnichannel\/\"><strong>Omnichannel Contact Center<\/strong><\/a> d\u2019Enreach compta amb un <strong>software d\u2019atenci\u00f3 al client inbound que brinda experi\u00e8ncies superiors als usuaris i optimitza les operacions de servei al client<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les organitzacions que estan seleccionant una nova plataforma de call center han de prendre algunes decisions complexes. No nom\u00e9s necessiten identificar i prioritzar els requisits funcionals, sin\u00f3 que tamb\u00e9 han de decidir entre l\u2019entorn local i el del n\u00favol. La computaci\u00f3 local versus la computaci\u00f3 en el n\u00favol \u00e9s sovint un tema molt debatut degut&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/enreach.es\/ca\/blog\/computacio-local-versus-cloud-computing-com-decidir-quin-es-el-millor-pel-teu-negoci-i-el-teu-contact-center\/\" title=\"Read Computaci\u00f3 Local versus Cloud Computing: com decidir quin \u00e9s el millor pel teu negoci i el teu contact center\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":7,"featured_media":44064,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[4333,3099,4168,3535,5068,3100,3202,3101,3398,3162,3844,3318,3201,5069,3194,3781,3155],"class_list":["post-44063","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent","tag-agilitat","tag-call-center-ca","tag-ccaas-ca","tag-cloud-computing-ca","tag-computacio-local","tag-contact-center-ca","tag-cx-ca","tag-enreach-ca","tag-escalabilitat","tag-flexibilitat","tag-omnichannel-contact-center-ca","tag-reduccio-de-costos","tag-servei-al-client","tag-software-call-center-ca","tag-solucions-cloud","tag-ti-ca","tag-treball-remot"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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