{"id":44421,"date":"2023-10-12T07:00:36","date_gmt":"2023-10-12T05:00:36","guid":{"rendered":"https:\/\/enreach.es\/?p=44421"},"modified":"2023-11-14T10:55:11","modified_gmt":"2023-11-14T09:55:11","slug":"5-formes-de-crear-una-cultura-centrada-en-el-servei-al-client","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/5-formes-de-crear-una-cultura-centrada-en-el-servei-al-client\/","title":{"rendered":"5 maneres de crear una cultura centrada en l’atenci\u00f3 al client"},"content":{"rendered":"

La ra\u00f3 per la qual una organitzaci\u00f3 pot oferir un bon o mal servei al client es redueix a una cosa; el que est\u00e0 succeint dins d\u2019aquesta organitzaci\u00f3. Per resumir-ho en una paraula: cultura.<\/p>\n

La cultura dins de l\u2019organitzaci\u00f3 t\u00e9 un impacte en l’atenci\u00f3 al client<\/strong>. \u00c9s m\u00e9s que simplement contractar a les persones adequades i \u00e9s m\u00e9s que formar als equips d’atenci\u00f3 al client. No obstant, alhora, \u00e9s senzill. Es tracta de donar un exemple de comportament als agents d’atenci\u00f3 al client.<\/strong><\/p>\n

Per aix\u00f2, el lideratge i la gesti\u00f3 han de marcar la pauta<\/strong>. En primer lloc han de practicar el que prediquen. Espec\u00edficament, han de tractar als empleats com volen que es tracti al client<\/strong>.<\/p>\n

Aqu\u00ed \u00e9s on comen\u00e7a la cultura centrada en el client<\/strong><\/a><\/span><\/span>. Amb persones que volen fer el correcte. A partir d\u2019aquest punt, es pot impartir una formaci\u00f3 a l’equip d’atenci\u00f3 al client centrada en crear un lloc de treball incre\u00efble.<\/p>\n

5 MANERES<\/span> DE CREAR UNA CULTURA CENTRADA EN L’ATENCI\u00d3 AL CLIENT<\/strong><\/h3>\n

1) CONTRACTAR<\/span> PER LA CULTURA<\/strong><\/h3>\n

S\u2019ha de contractar per l\u2019actitud i entrenar l\u2019habilitat. Tanmateix, fins i tot amb l\u2019actitud correcta, el nou empleat encaixar\u00e0 en la cultura que s\u2019est\u00e0 tractant de construir o mantenir? S\u2019ha de tenir en compte tamb\u00e9 la personalitat.<\/p>\n

2) FORMAR<\/span> PER LA CUTLURA<\/strong><\/h3>\n

Si el empleat t\u00e9 l\u2019actitud i la personalitat adequades que encaixen amb la cultura, \u00e9s necessari que comprengui el m\u00e9s aviat possible qu\u00e8 representa l\u2019empresa, quins s\u00f3n els seus objectius, la seva missi\u00f3 i la seva visi\u00f3.<\/p>\n

3) TOTS HAN D’ESTAR ALINEATS<\/span><\/strong><\/h3>\n

Tots els empleats han de comprendre els objectius, la missi\u00f3 i la visi\u00f3 de l\u2019empresa. D\u2019aquesta manera, s\u2019integraran en la cultura de l\u2019organitzaci\u00f3 i treballaran per la consecuci\u00f3 dels objectius.<\/p>\n

4) DEIXAR QUE L’EQUIP EXPERIMENTI<\/span><\/strong><\/h3>\n

Aquesta \u00e9s una altra forma de dir que les persones estan capacitades per provar i fer coses noves i \u00e9s especialment certa en el m\u00f3n de l’atenci\u00f3 al client. El resultat ha de ser favorable pel client, no perjudicar a l\u2019empresa (financera, legalment, etc.) i millorar la relaci\u00f3 amb el client.<\/p>\n

5) CREAR UN AMBIENT D’APRENENTATGE<\/span><\/strong><\/h3>\n

Si es deixa que les persones experimentin i es sentin realment empoderades, hi haur\u00e0 molt per aprendre dels \u00e8xits i fracassos dels empleats. S\u2019ha de celebrar-ho tot i encoratjar als empleats a aprendre dels seus \u00e8xits i fracassos.<\/p>\n

Suposant que \u00e9s fant\u00e0stic treballar per a una empresa, si a la gent li encanta anar a l\u2019oficina i si hi ha un entusiasme contagi\u00f3s perqu\u00e8 a la gent li agrada com la tracten, qu\u00e8 fan i per a qui ho fan, llavors, el client ho sentir\u00e0. D\u2019aix\u00f2 es tracta una cultura centrada en l’atenci\u00f3 al client.<\/p>\n","protected":false},"excerpt":{"rendered":"

La ra\u00f3 per la qual una organitzaci\u00f3 pot oferir un bon o mal servei al client es redueix a una cosa; el que est\u00e0 succeint dins d\u2019aquesta organitzaci\u00f3. Per resumir-ho en una paraula: cultura. La cultura dins de l\u2019organitzaci\u00f3 t\u00e9 un impacte en l’atenci\u00f3 al client. \u00c9s m\u00e9s que simplement contractar a les persones adequades… Read more »<\/a><\/p>\n","protected":false},"author":7,"featured_media":44422,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[3099,3998,5119,5139,3633,3661,3201],"class_list":["post-44421","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent","tag-call-center-ca","tag-capacitacio-dels-empleats","tag-comportament-dels-empleats","tag-contact-center-ca-2","tag-cultura-corporativa-ca","tag-habilitats-toves","tag-servei-al-client"],"acf":[],"yoast_head":"\n5 maneres de crear una cultura centrada en l'atenci\u00f3 al client - Enreach ES<\/title>\n<meta name=\"description\" content=\"La cultura dins de l\u2019organitzaci\u00f3 t\u00e9 un impacte tant en els empleats com en el servei al client.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/ca\/blog\/5-formes-de-crear-una-cultura-centrada-en-el-servei-al-client\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 maneres de crear una cultura centrada en l'atenci\u00f3 al client - 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