{"id":44773,"date":"2023-10-24T11:00:00","date_gmt":"2023-10-24T09:00:00","guid":{"rendered":"https:\/\/enreach.es\/?p=44773"},"modified":"2023-11-14T10:54:45","modified_gmt":"2023-11-14T09:54:45","slug":"coneix-al-nou-cap-de-vendes-de-ccaas-a-enreach-spain","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/coneix-al-nou-cap-de-vendes-de-ccaas-a-enreach-spain\/","title":{"rendered":"Coneix al nou cap de vendes de CCaaS a Enreach Spain"},"content":{"rendered":"

Nom\u00e9s fa uns dies, en Luis A. Gonz\u00e1lez es va unir a la nostra fam\u00edlia com a cap de vendes de CCaaS<\/strong>, refor\u00e7ant el desenvolupament del nostre Omnichannel Contact Center<\/a><\/span><\/span>. La seva experi\u00e8ncia, habilitats de comunicaci\u00f3 i profunda comprensi\u00f3 de la ind\u00fastria el converteixen en el candidat perfecte per al c\u00e0rrec.<\/p>\n

Amb m\u00e9s de 10 anys d’experi\u00e8ncia en responsabilitats comercials i de m\u00e0rqueting en empreses multinacionals, no ens sorpr\u00e8n que el Contact Center Hub hagi organitzat una entrevista exclusiva<\/a><\/span><\/span><\/strong>\u00a0per con\u00e8ixer-lo en persona i fer-li algunes preguntes sobre l’impacte de l’experi\u00e8ncia del client en el sector del contact center.<\/p>\n

QUINS OBJECTIUS<\/span> T’HAS MARCAT EN AQUESTA NOVA ETAPA A ENREACH?<\/strong><\/h2>\n

Sens dubte, aprendre d’una companyia referent en el sector<\/strong> amb pres\u00e8ncia a tot Europa, amb m\u00e9s de 1200 empleats i amb una gran experi\u00e8ncia de molts anys com a l\u00edders en UCaaS i CCaaS. Al mateix temps, i sense cap mena de dubte, aportar i sumar les meves experi\u00e8ncies pr\u00e8vies en el sector del contact center<\/strong> des de la perspectiva en qu\u00e8 em vaig desenvolupar, passant des de treballar en el centre de contacte, treballar com a client del centre de contacte fins als meus \u00faltims set anys en tecnologia per als mateixos. Crec que aquesta visi\u00f3, juntament amb tota l’experi\u00e8ncia de l’equip d’Enreach, ajudar\u00e0 a assolir els nostres objectius, que passen per situar-nos com a l\u00edders en el sector CCaaS.<\/strong><\/p>\n

EN EL CONTEXT ACTUAL, COM VEUS L’EVOLUCI\u00d3 DE L’EXPERI\u00c8NCIA DEL CLIENT<\/span> I LA SEVA IMPORT\u00c0NCIA EN EL SECTOR?<\/strong><\/h2>\n

Necess\u00e0ria, important i b\u00e0sica per a l’entorn en qu\u00e8 vivim. La tecnologia est\u00e0 avan\u00e7ant a passos de gegant<\/strong> i la desafortunada pand\u00e8mia que estem vivint ha servit com a accelerador d’aquesta evoluci\u00f3.<\/p>\n

\n
“L’evoluci\u00f3 de la CX \u00e9s necess\u00e0ria, important i b\u00e0sica.”<\/em><\/span><\/h5>\n<\/blockquote>\n

Aix\u00f2 s\u00ed, no hem de basar-ho tot en la tecnologia.<\/strong> Aquesta \u00e9s nom\u00e9s el bast\u00f3 en qu\u00e8 es recolzen els grans professionals de les empreses finals i els centres de contacte, els quals aconsegueixen aportar aquesta CX al client al qual es presta el servei, i que sens dubte, en demana cada vegada m\u00e9s. Aquesta \u00e9s la nostra visi\u00f3.<\/p>\n

QUINES S\u00d3N LES TEVES PERSPECTIVES SOBRE LES TEND\u00c8NCIES FUTURES EN LA CX<\/span> I COM PLANEGES INCORPORAR-LES EN L’ESTRAT\u00c8GIA D’ENREACH?<\/strong><\/h2>\n

En la meva opini\u00f3, les tend\u00e8ncies actuals i futures impliquen potenciar el valor hum\u00e0 en el contacte alliberant-lo de tasques repetitives i b\u00e0siques<\/strong> en les quals la tecnologia t\u00e9 molt a dir, com ara els IVR intel\u00b7ligents, els chatbots, els voice bots<\/a><\/span><\/span>, els enrutaments, etc., per agilitzar les gestions i, alhora, alliberar els agents d’aquestes tasques. D’aquesta manera, quan entrin en escena, podran aportar tot el seu talent i proximitat que el client actual requereix i demana.<\/strong><\/p>\n

\n
“Les tend\u00e8ncies actuals i futures impliquen potenciar el valor hum\u00e0.”<\/em><\/span><\/h5>\n<\/blockquote>\n

Per fer-ho, la visi\u00f3 omnicanal de la soluci\u00f3 \u00e9s determinant per con\u00e8ixer el nostre client<\/strong>, independentment del canal des del qual ens contacti. Aix\u00ed es sentir\u00e0 conegut i reconegut, i, per descomptat, ajudar\u00e0 de manera significativa a prestar-li una atenci\u00f3 d’excel\u00b7l\u00e8ncia.<\/p>\n

QUINES S\u00d3N LES TEVES FITES<\/span> A CURT I LLARG TERMINI PER A ENREACH EN TERMES DE CREIXEMENT I \u00c8XIT EN EL MERCAT?<\/strong><\/h2>\n

A curt termini, es tracta d’aprendre d’aquesta gran multinacional referent en el sector.<\/strong> Al mateix temps, en aquest cam\u00ed d’aprenentatge, pretenc aportar i sumar la meva experi\u00e8ncia. Aquesta retroalimentaci\u00f3 ens portar\u00e0 a potenciar els nostres coneixements i valors, els quals ens impulsaran, sens dubte, a assolir els objectius marcats que s\u00f3n clars i ambiciosos. Liderar el sector de CCaaS de la m\u00e0 dels nostres clients amb un clar leitmotiv: La suma perfectament equilibrada entre persones i tecnologia<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Nom\u00e9s fa uns dies, en Luis A. Gonz\u00e1lez es va unir a la nostra fam\u00edlia com a cap de vendes de CCaaS, refor\u00e7ant el desenvolupament del nostre Omnichannel Contact Center. La seva experi\u00e8ncia, habilitats de comunicaci\u00f3 i profunda comprensi\u00f3 de la ind\u00fastria el converteixen en el candidat perfecte per al c\u00e0rrec. Amb m\u00e9s de 10… Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":44763,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2146],"tags":[4168,3844],"class_list":["post-44773","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticies","tag-ccaas-ca","tag-omnichannel-contact-center-ca"],"acf":[],"yoast_head":"\nConeix al nou cap de vendes de CCaaS a Enreach Spain - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/ca\/blog\/coneix-al-nou-cap-de-vendes-de-ccaas-a-enreach-spain\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Coneix al nou cap de vendes de CCaaS a Enreach Spain - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Nom\u00e9s fa uns dies, en Luis A. Gonz\u00e1lez es va unir a la nostra fam\u00edlia com a cap de vendes de CCaaS, refor\u00e7ant el desenvolupament del nostre Omnichannel Contact Center. La seva experi\u00e8ncia, habilitats de comunicaci\u00f3 i profunda comprensi\u00f3 de la ind\u00fastria el converteixen en el candidat perfecte per al c\u00e0rrec. Amb m\u00e9s de 10... 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