{"id":45472,"date":"2023-11-03T11:41:45","date_gmt":"2023-11-03T10:41:45","guid":{"rendered":"https:\/\/enreach.es\/?p=45472"},"modified":"2023-11-14T10:54:32","modified_gmt":"2023-11-14T09:54:32","slug":"funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/","title":{"rendered":"Funcionalitats indispensables per assegurar que el teu software de call center no quedi obsolet dem\u00e0"},"content":{"rendered":"
Nivell:<\/strong> Intermedi<\/h5>\n

Pot semblar una afirmaci\u00f3 pretensiosa, per\u00f2 avui dia la tecnologia es queda obsoleta amb gran facilitat<\/strong>. Ja que un software de call center<\/a> no \u00e9s una cosa que es renovi cada any, us recomanem que trieu una soluci\u00f3 que incorpori funcionalitats m\u00e9s futuristes<\/strong> i, sobretot, estigui basada al n\u00favol<\/strong>. Optar per un prove\u00efdor al n\u00favol sempre garanteix innovaci\u00f3<\/strong> (i, a m\u00e9s a m\u00e9s, t’estalviar\u00e0 d’apilar hardware innecessari).<\/p>\n

Donada la gran quantitat de prove\u00efdors al n\u00favol, aqu\u00ed tens quatre caracter\u00edstiques indispensables<\/strong> que una eina de call center ha de tenir per mantenir-se a l’avantguarda en els pr\u00f2xims anys.<\/p>\n

INTEGRACIONS DE VEU<\/span> AMB EL CRM<\/strong><\/h2>\n

Quan les aplicacions es poden integrar entre elles sense problemes, no cal tenir mil aplicacions obertes<\/strong>. Pots gestionar-ho tot des d’un sol entorn. Per aix\u00f2, creiem que el panell dels agents ha de poder integrar-se amb el teu CRM, ERP o sistema de ticketing.<\/p>\n

Les integracions amb l’eina de gesti\u00f3 de clients permeten des de gestionar les trucades d’entrada i sortida <\/strong>amb un widget fins a automatitzar l’aparici\u00f3 del perfil del client <\/strong>quan truca o la generaci\u00f3 d’un tiquet.<\/p>\n

Informa al prove\u00efdor del software de call center sobre quina eina que utilitzes per gestionar els clients<\/strong> i pregunta si disposen d’una integraci\u00f3. No et preocupis si fas servir un CRM que no \u00e9s tan conegut; gaireb\u00e9 sempre hi ha una soluci\u00f3 disponible<\/strong>.<\/p>\n

PANELL DE SUPERVISI\u00d3 DE KPIs<\/span><\/strong><\/h2>\n

Supervisar les m\u00e8triques relacionades amb el nivell de servei<\/strong> del teu call center \u00e9s fonamental. El supervisor ha de poder veure en temps real el volum de trucades<\/strong> gestionades, el nombre d’agents<\/strong> disponibles i el nivell d’atenci\u00f3<\/strong> desglossat per agent. Aix\u00f2 facilita la presa de decisions, com ara modificar la grand\u00e0ria de l’equip o redistribuir el nombre d’agents assignats a una cua.<\/p>\n

EINES D’INTEL\u00b7LIG\u00c8NCIA ARTIFICIAL<\/span><\/strong><\/h2>\n

La intel\u00b7lig\u00e8ncia artificial (IA) ofereix una varietat de millores per aconseguir l’Experi\u00e8ncia Total<\/strong>, \u00e9s a dir, millorar simult\u00e0niament l’experi\u00e8ncia del client i dels agents.<\/p>\n

Una de les principals frustracions<\/strong> pels clients s\u00f3n les esperes telef\u00f2niques. Amb la intel\u00b7lig\u00e8ncia artificial, poden penjar la trucada i rebre’n una altra<\/strong><\/a> quan hi hagi un agent disponible.<\/p>\n

Pel que fa als agents, l’\u00fas de bots de veu i de xat no nom\u00e9s els alliberar\u00e0 d’una gran part de les consultes<\/strong>, sin\u00f3 que tamb\u00e9 els evitar\u00e0 haver de prendre notes<\/strong> durant i despr\u00e9s de la conversa. La IA m\u00e9s avan\u00e7ada \u00e9s capa\u00e7 de transcriure la trucada en temps real<\/strong> a m\u00e9s d’indicar els processos interns, com ara si consulta la base de dades.<\/p>\n

M\u00e9s enll\u00e0 d’aquests dos punts clau, les intel\u00b7lig\u00e8ncies artificials per a call centers m\u00e9s avan\u00e7ades tamb\u00e9 ofereixen la possibilitat de treballar amb intel\u00b7lig\u00e8ncies artificials al nivell de ChatGPT<\/strong>. Despr\u00e9s de proporcionar-li certa informaci\u00f3, els clients podran canviar una reserva o resoldre una incid\u00e8ncia<\/strong> freq\u00fcent sense haver d’esperar que un agent estigui disponible, i els agents podran fer-la servir per consultar manuals interns<\/strong>.<\/p>\n

WEBPHONES O APLICACIONS PER ATENDRE DES DEL M\u00d2BIL<\/span><\/strong><\/h2>\n

Si vols que els membres del teu call center puguin treballar fora de l’oficina<\/strong>, han de poder respondre trucades des del seu tel\u00e8fon m\u00f2bil.<\/p>\n

Tot i que no moltes empreses de call center estan treballant de forma remota en l’actualitat, no est\u00e0 de m\u00e9s que el programari que escollim tingui la possibilitat de gestionar trucades d’entrada i sortida des d’un<\/strong> smartphone<\/strong>sense perdre la transfer\u00e8ncia de trucades, l’historial de converses amb els clients i la gravaci\u00f3 de trucades.<\/p>\n

\n

La nostra recomanaci\u00f3 \u00e9s que tri\u00efs un prove\u00efdor que, a m\u00e9s de satisfer les teves necessitats<\/strong> actuals, miri cap al futur i que innovi constantment<\/strong>. Descobreix totes les funcionalitats del nostre software de call center demanant una demo gratu\u00efta<\/strong>. Els nostres experts estan sempre disponibles al 900 670 750<\/strong> o al xat que trobar\u00e0s m\u00e9s avall.<\/p>\n","protected":false},"excerpt":{"rendered":"

Estem incre\u00efblement orgullosos de presentar el nostre primer esdeveniment empresarial, que tindr\u00e0 lloc el 16 de novembre de 17:30h a 19:30h a les nostres oficines de Barcelona.<\/p>\n","protected":false},"author":1,"featured_media":45475,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2145],"tags":[3372,5138,5157,5139,5083,5142],"class_list":["post-45472","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-intelligent","tag-atencio-al-client","tag-atencion-al-cliente-ca","tag-call-center-ca-2","tag-contact-center-ca-2","tag-intelligencia-artificial","tag-inteligencia-artificial-ca"],"acf":[],"yoast_head":"\nFuncionalitats indispensables per assegurar que el teu software de call center no quedi obsolet dem\u00e0 - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Funcionalitats indispensables per assegurar que el teu software de call center no quedi obsolet dem\u00e0 - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"Estem incre\u00efblement orgullosos de presentar el nostre primer esdeveniment empresarial, que tindr\u00e0 lloc el 16 de novembre de 17:30h a 19:30h a les nostres oficines de Barcelona.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/\" \/>\n<meta property=\"og:site_name\" content=\"Enreach ES\" \/>\n<meta property=\"article:published_time\" content=\"2023-11-03T10:41:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-14T09:54:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/enreach.es\/wp-content\/uploads\/2023\/11\/personas-que-trabajan-centro-llamadas.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Enreach\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrit per\" \/>\n\t<meta name=\"twitter:data1\" content=\"Enreach\" \/>\n\t<meta name=\"twitter:label2\" content=\"Temps estimat de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minuts\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/\"},\"author\":{\"name\":\"Enreach\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\"},\"headline\":\"Funcionalitats indispensables per assegurar que el teu software de call center no quedi obsolet dem\u00e0\",\"datePublished\":\"2023-11-03T10:41:45+00:00\",\"dateModified\":\"2023-11-14T09:54:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/\"},\"wordCount\":707,\"image\":{\"@id\":\"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/enreach.es\/wp-content\/uploads\/2023\/11\/personas-que-trabajan-centro-llamadas.png\",\"keywords\":[\"atenci\u00f3 al client\",\"atenci\u00f3n al cliente\",\"call center\",\"contact center\",\"Intel\u00b7lig\u00e8ncia Artificial\",\"Inteligencia Artificial\"],\"articleSection\":[\"Atenci\u00f3 al client\"],\"inLanguage\":\"ca\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/\",\"url\":\"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/\",\"name\":\"Funcionalitats indispensables per assegurar que el teu software de call center no quedi obsolet dem\u00e0 - Enreach ES\",\"isPartOf\":{\"@id\":\"https:\/\/enreach.es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/enreach.es\/wp-content\/uploads\/2023\/11\/personas-que-trabajan-centro-llamadas.png\",\"datePublished\":\"2023-11-03T10:41:45+00:00\",\"dateModified\":\"2023-11-14T09:54:32+00:00\",\"author\":{\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\"},\"breadcrumb\":{\"@id\":\"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/#breadcrumb\"},\"inLanguage\":\"ca\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ca\",\"@id\":\"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/#primaryimage\",\"url\":\"https:\/\/enreach.es\/wp-content\/uploads\/2023\/11\/personas-que-trabajan-centro-llamadas.png\",\"contentUrl\":\"https:\/\/enreach.es\/wp-content\/uploads\/2023\/11\/personas-que-trabajan-centro-llamadas.png\",\"width\":1920,\"height\":1080},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/enreach.es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Funcionalitats indispensables per assegurar que el teu software de call center no quedi obsolet dem\u00e0\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/enreach.es\/#website\",\"url\":\"https:\/\/enreach.es\/\",\"name\":\"Enreach ES\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/enreach.es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ca\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\",\"name\":\"Enreach\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ca\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g\",\"caption\":\"Enreach\"},\"sameAs\":[\"https:\/\/enreach.es\"],\"url\":\"https:\/\/enreach.es\/ca\/blog\/author\/mk-admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Funcionalitats indispensables per assegurar que el teu software de call center no quedi obsolet dem\u00e0 - Enreach ES","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/","og_locale":"ca_ES","og_type":"article","og_title":"Funcionalitats indispensables per assegurar que el teu software de call center no quedi obsolet dem\u00e0 - Enreach ES","og_description":"Estem incre\u00efblement orgullosos de presentar el nostre primer esdeveniment empresarial, que tindr\u00e0 lloc el 16 de novembre de 17:30h a 19:30h a les nostres oficines de Barcelona.","og_url":"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/","og_site_name":"Enreach ES","article_published_time":"2023-11-03T10:41:45+00:00","article_modified_time":"2023-11-14T09:54:32+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/enreach.es\/wp-content\/uploads\/2023\/11\/personas-que-trabajan-centro-llamadas.png","type":"image\/png"}],"author":"Enreach","twitter_card":"summary_large_image","twitter_misc":{"Escrit per":"Enreach","Temps estimat de lectura":"3 minuts"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/#article","isPartOf":{"@id":"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/"},"author":{"name":"Enreach","@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3"},"headline":"Funcionalitats indispensables per assegurar que el teu software de call center no quedi obsolet dem\u00e0","datePublished":"2023-11-03T10:41:45+00:00","dateModified":"2023-11-14T09:54:32+00:00","mainEntityOfPage":{"@id":"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/"},"wordCount":707,"image":{"@id":"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/#primaryimage"},"thumbnailUrl":"https:\/\/enreach.es\/wp-content\/uploads\/2023\/11\/personas-que-trabajan-centro-llamadas.png","keywords":["atenci\u00f3 al client","atenci\u00f3n al cliente","call center","contact center","Intel\u00b7lig\u00e8ncia Artificial","Inteligencia Artificial"],"articleSection":["Atenci\u00f3 al client"],"inLanguage":"ca"},{"@type":"WebPage","@id":"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/","url":"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/","name":"Funcionalitats indispensables per assegurar que el teu software de call center no quedi obsolet dem\u00e0 - Enreach ES","isPartOf":{"@id":"https:\/\/enreach.es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/#primaryimage"},"image":{"@id":"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/#primaryimage"},"thumbnailUrl":"https:\/\/enreach.es\/wp-content\/uploads\/2023\/11\/personas-que-trabajan-centro-llamadas.png","datePublished":"2023-11-03T10:41:45+00:00","dateModified":"2023-11-14T09:54:32+00:00","author":{"@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3"},"breadcrumb":{"@id":"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/#breadcrumb"},"inLanguage":"ca","potentialAction":[{"@type":"ReadAction","target":["https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/"]}]},{"@type":"ImageObject","inLanguage":"ca","@id":"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/#primaryimage","url":"https:\/\/enreach.es\/wp-content\/uploads\/2023\/11\/personas-que-trabajan-centro-llamadas.png","contentUrl":"https:\/\/enreach.es\/wp-content\/uploads\/2023\/11\/personas-que-trabajan-centro-llamadas.png","width":1920,"height":1080},{"@type":"BreadcrumbList","@id":"https:\/\/enreach.es\/ca\/blog\/funcionalitats-indispensables-per-assegurar-que-el-teu-software-de-call-center-no-quedi-obsolet-dema\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/enreach.es\/"},{"@type":"ListItem","position":2,"name":"Funcionalitats indispensables per assegurar que el teu software de call center no quedi obsolet dem\u00e0"}]},{"@type":"WebSite","@id":"https:\/\/enreach.es\/#website","url":"https:\/\/enreach.es\/","name":"Enreach ES","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/enreach.es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ca"},{"@type":"Person","@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3","name":"Enreach","image":{"@type":"ImageObject","inLanguage":"ca","@id":"https:\/\/enreach.es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g","caption":"Enreach"},"sameAs":["https:\/\/enreach.es"],"url":"https:\/\/enreach.es\/ca\/blog\/author\/mk-admin\/"}]}},"_links":{"self":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts\/45472","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/comments?post=45472"}],"version-history":[{"count":2,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts\/45472\/revisions"}],"predecessor-version":[{"id":45833,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/posts\/45472\/revisions\/45833"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/media\/45475"}],"wp:attachment":[{"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/media?parent=45472"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/categories?post=45472"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/enreach.es\/ca\/wp-json\/wp\/v2\/tags?post=45472"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}