{"id":45798,"date":"2023-11-14T10:49:44","date_gmt":"2023-11-14T09:49:44","guid":{"rendered":"https:\/\/enreach.es\/?p=45798"},"modified":"2023-11-16T14:31:35","modified_gmt":"2023-11-16T13:31:35","slug":"tenim-1400-assistents-esperant-nos-a-expo-relacion-cliente-daqui-a-vuit-dies","status":"publish","type":"post","link":"https:\/\/enreach.es\/ca\/blog\/tenim-1400-assistents-esperant-nos-a-expo-relacion-cliente-daqui-a-vuit-dies\/","title":{"rendered":"Tenim 1.400 assistents esperant-nos a Expo Relaci\u00f3n Cliente d&#8217;aqu\u00ed a vuit dies"},"content":{"rendered":"\n<p>Ets un professional de&nbsp;<strong>l&#8217;atenci\u00f3 al client<\/strong>? Llavors no et pots perdre la nostra pon\u00e8ncia el&nbsp;<strong>23 de novembre a les 10:15h<\/strong>&nbsp;dins de&nbsp;<a href=\"https:\/\/exporc.ifaes.com\/\">l&#8217;Expo Relaci\u00f3n Cliente<\/a>.<\/p>\n\n\n\n<p>Com a patrocinadors de l&#8217;esdeveniment nacional&nbsp;<strong>m\u00e9s gran del sector<\/strong>, obrirem un debat que est\u00e0 en boca de tots des que la intel\u00b7lig\u00e8ncia artificial va irrompre als call centers:&nbsp;<strong>la IA ens mant\u00e9 a l&#8217;avantguarda o ens suposa una amena\u00e7a?<\/strong><\/p>\n\n\n\n<p>Carlos Jim\u00e9nez, el nostre\u00a0<strong>CCO<\/strong> i Carme Poy, la nostra\u00a0<strong>Sales Manager<\/strong>, estaran a la Sala T\u00f2quio del <a href=\"https:\/\/maps.app.goo.gl\/oibJkvk5WZptvLJb9\">Kin\u00e9polis\u00a0de Madrid<\/a>\u00a0compartint les millors pr\u00e0ctiques per transformar aquesta potent tecnologia en\u00a0<strong>una m\u00e9s de l&#8217;equip<\/strong>\u00a0d&#8217;atenci\u00f3 al client.<\/p>\n\n\n\n<p>Amb casos d&#8217;\u00fas in\u00e8dits, demostraran com la intel\u00b7lig\u00e8ncia artificial \u00e9s capa\u00e7 de&nbsp;<strong>respondre les consultes m\u00e9s senzilles<\/strong>&nbsp;de manera r\u00e0pida i ajudar-te a augmentar el rati de&nbsp;<strong>trucades resoltes en el primer contact<\/strong>e i a&nbsp;<strong>complir amb els SLAs<\/strong>.<\/p>\n\n\n\n<p>Est\u00e0s pensant en&nbsp;<strong>canviar de prove\u00efdor<\/strong>? Vols&nbsp;<strong>veure en acci\u00f3<\/strong>&nbsp;les \u00faltimes tecnologies per a centres de trucades? T&#8217;agradaria&nbsp;<strong>revendre solucions<\/strong>&nbsp;de CCaaS? A&nbsp;<strong>l&#8217;estand 52<\/strong>&nbsp;trobar\u00e0s totes les respostes! A m\u00e9s de parlar en persona amb els nostres experts, podr\u00e0s provar&nbsp;<strong>del\u00edcies asi\u00e0tiques<\/strong>&nbsp;i guanyar una&nbsp;<strong>c\u00e0mera d&#8217;impressi\u00f3 instant\u00e0nia<\/strong>&nbsp;si superes el&nbsp;<strong>videojoc<\/strong>&nbsp;que hem desenvolupat en exclusiva per a aquest esdeveniment&nbsp;\ud83d\ude1c&nbsp;\ud83d\udcf8.<\/p>\n\n\n\n<p><strong>Aquesta \u00e9s l&#8217;agenda de l&#8217;esdeveniment:<\/strong><\/p>\n\n\n\n<p style=\"text-decoration:underline\">Dimecres, 22 de novembre<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>08:45 Obertura de portes<\/strong><\/summary>\n<p>Benvinguda i caf\u00e8 al nostre estand.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong>9:15 &#8211; 11:30 Taules rodones<\/strong><\/strong><\/summary>\n<p>A la <strong>Sala T\u00f2quio<\/strong> es celebraran pon\u00e8ncies sobre: l&#8217;impacte dels teus&nbsp;<strong>valors de marca<\/strong>&nbsp;en els clients i els usos de la IA en els&nbsp;<strong>an\u00e0lisis de dades<\/strong>.<\/p>\n\n\n\n<p>A la <strong>Sala On Solucions<\/strong> trobar\u00e0s presentacions sobre&nbsp;<strong>l&#8217;experi\u00e8ncia de l&#8217;agent<\/strong>&nbsp;i el&nbsp;<strong>futur de l&#8217;atenci\u00f3 al client<\/strong>.<\/p>\n\n\n\n<p>I a la <strong>Sala Experi\u00e8ncies<\/strong> parlaran sobre el&nbsp;<strong>cas d&#8217;\u00fas<\/strong>&nbsp;de North Market.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong><strong>11:30 &#8211; 12:15 Networking<\/strong><\/strong><\/strong><\/summary>\n<p>Pausa per prendre caf\u00e8.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong><strong><strong>12:15 &#8211; 14:15 Taules rodones<\/strong><\/strong><\/strong><\/strong><\/summary>\n<p>A la <strong>Sala T\u00f2quio<\/strong> es compartiran claus per&nbsp;<strong>gestionar la frustraci\u00f3<\/strong>&nbsp;dels clients i consells per personalitzar el seu<strong>&nbsp;customer journey<\/strong>.<\/p>\n\n\n\n<p>A la <strong>Sala On Solucions<\/strong> podr\u00e0s escoltar pon\u00e8ncies sobre m<strong>ites de la intel\u00b7lig\u00e8ncia artificial<\/strong>, consells per&nbsp;<strong>generar valor<\/strong>&nbsp;i solucions als&nbsp;<strong>reptes de planificaci\u00f3<\/strong>.<\/p>\n\n\n\n<p>I a la <strong>Sala Experi\u00e8ncies<\/strong> presentaran els&nbsp;<strong>casos d&#8217;\u00fas<\/strong>&nbsp;de Whirlpool, Fifth Third Bank i ONCE.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong><strong><strong><strong>14:15 &#8211; 15:30 Networking<\/strong><\/strong><\/strong><\/strong><\/strong><\/summary>\n<p>Pausa per fer una cata de vins nacionals.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong><strong><strong><strong><strong>15:30 &#8211; 17:00 Taules rodones<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/summary>\n<p>A la <strong>Sala T\u00f2quio<\/strong> es celebraran pon\u00e8ncies sobre: la relaci\u00f3 entre&nbsp;<strong>l&#8217;experi\u00e8ncia d&#8217;empleat i la de client<\/strong>&nbsp;i algunes pr\u00e0ctiques per&nbsp;<strong>millorar l&#8217;engagement<\/strong>.<\/p>\n\n\n\n<p>I a la <strong>Sala On Solucions<\/strong> trobar\u00e0s presentacions sobre el&nbsp;<strong>compliment de lleis<\/strong>&nbsp;i les&nbsp;<strong>estrat\u00e8gies de personalitzaci\u00f3<\/strong>.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong><strong><strong><strong><strong><strong>17:00 Fi de la primera jornada<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/summary>\n<p>Ens acomiadem fins al dia seg\u00fcent.<\/p>\n<\/details>\n\n\n\n<p style=\"text-decoration:underline\">Dimecres, 23 de novembre<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>08:45 Obertura de portes<\/strong><\/summary>\n<p>Benvinguda i caf\u00e8 al nostre estand.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong>10:15 &#8211; 10:45 La IA que ens fa m\u00e9s humans (Sala T\u00f2quio)<\/strong><\/strong><\/summary>\n<p>La Intel\u00b7lig\u00e8ncia Artificial a l&#8217;atenci\u00f3 al client: <strong>avantguarda o amena\u00e7a?<\/strong> Buscant respostes sorprenents a l&#8217;intrigant dilema entre la <strong>tecnologia i la humanitat<\/strong>.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong><strong>10:45 &#8211; 11:15 Taules rodones<\/strong><\/strong><\/strong><\/summary>\n<p>A la <strong>Sala T\u00f2quio<\/strong> es parlar\u00e0 sobre el&nbsp;<strong>futur de la IA<\/strong>&nbsp;en l&#8217;experi\u00e8ncia de client.<\/p>\n\n\n\n<p>I a la <strong>On Solucions<\/strong>&nbsp;<strong>reflexionaran<\/strong>&nbsp;sobre el apr\u00e8s al sector.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong><strong><strong>11:15 &#8211; 12:00 Networking<\/strong><\/strong><\/strong><\/strong><\/summary>\n<p>Pausa per prendre caf\u00e8.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong><strong><strong><strong>12:00 &#8211; 14:00 Taules rodones<\/strong><\/strong><\/strong><\/strong><\/strong><\/summary>\n<p>A la <strong>Sala T\u00f2quio<\/strong> trobar\u00e0s pon\u00e8ncies sobre maximitzar sinergies entre&nbsp;<strong>client-agent<\/strong>, rendibilitzar&nbsp;<strong>l&#8217;omnicanalitat<\/strong>&nbsp;i informaci\u00f3 sobre com aplicar la&nbsp;<strong>IA per a vendes<\/strong>.<\/p>\n\n\n\n<p>A la <strong>Sala On Solucions<\/strong> compartiran&nbsp;<strong>casos d&#8217;\u00fas<\/strong>&nbsp;per transformar l&#8217;experi\u00e8ncia de client i consells per comen\u00e7ar una&nbsp;<strong>estrat\u00e8gia conversacional<\/strong>.<\/p>\n\n\n\n<p>I a la <strong>Sala Experi\u00e8ncies<\/strong> podr\u00e0s con\u00e8ixer el&nbsp;<strong>cas d&#8217;\u00fas<\/strong>&nbsp;de Planeta Huerto.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>14:00 Networking i fi de la expo<\/strong><\/summary>\n<p>Cata de vins nacionals i fi de la segona jornada.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>T&#8217;AGRADARIA <span style=\"color: #ac96ff;\">ASSISTIR?<\/span><\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/ifaes.credoffice.net\/IfaesVirtualCongress\/landingForm?atid=22&amp;eid=7&amp;lg=es\">Acompanya&#8217;ns<\/a>&nbsp;a gaudir de dos dies de networking a la capital.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Estem incre\u00efblement orgullosos de presentar el nostre primer esdeveniment empresarial, que tindr\u00e0 lloc el 16 de novembre de 17:30h a 19:30h a les nostres oficines de Barcelona.<\/p>\n","protected":false},"author":1,"featured_media":45801,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2146],"tags":[3372,5138,3099,5139,5083,5142],"class_list":["post-45798","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticies","tag-atencio-al-client","tag-atencion-al-cliente-ca","tag-call-center-ca","tag-contact-center-ca-2","tag-intelligencia-artificial","tag-inteligencia-artificial-ca"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tenim 1.400 assistents esperant-nos a Expo Relaci\u00f3n Cliente d&#039;aqu\u00ed a vuit dies - Enreach ES<\/title>\n<meta name=\"description\" content=\"Ets un professional de\u00a0l&#039;atenci\u00f3 al client? 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