HolaLuz

RETO

Unificar en un solo sistema de comunicaciones la gestión de llamadas de la empresa y el canal de atención al cliente con un único objetivo: mejorar la satisfacción de sus clientes y ofrecer una excelente experiencia de usuario.

SOLUCIÓN

Omnichannel Contact Center

Enreach Contact

Sector

Energía

Tamaño

De 51 a 250 empleados

Servicios

Primera comercializadora eléctrica online del mercado español.

Sede central

Barcelona

Web

https://www.holaluz.com/

¿QUIERES SER EL PRÓXIMO CASO DE ÉXITO?

CONTÁCTANOS

Privacy Overview

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Necessary

Siempre activado

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Cookie	Duración	Descripción
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
CookieLawInfoConsent	1 year	Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.
cookiesession1	1 year	This cookie is set by the Fortinet firewall. This cookie is used for protecting the website from abuse.
PHPSESSID	session	This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Performance

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duración	Descripción
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_ga_DYD6EE2BRM	2 years	This cookie is installed by Google Analytics.
CONSENT	2 years	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Cookie	Duración	Descripción
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cookie	Duración	Descripción
wp-wpml_current_language	session	No description available.

Caso de éxito: HolaLuz

HolaLuz

RETO

SOLUCIÓN

¿QUIERES SER EL PRÓXIMO CASO DE ÉXITO?

Caso de éxito:
HolaLuz