SMART ROUTING

imagen-enreach

DIRECT EVERY CONVERSATION TO
THE MOST RIGHT AGENT

Make changes in real time in an agile and intuitive way, routing the conversations through an excel sheet, from the configuration module or from your own systems.

imagen-enreach

CHOOSE THE BEST WAYS
TO ROUTE YOUR CONVERSATIONS

Direct them to agents based on their skills; the key queues for your business; routing strategies (round-robin, random, consecutive…); the reason for the call, the postal code or the customer code; create specific routings through white/block/VIP lists, distribution by province…