{"version":"1.0","provider_name":"Enreach ES","provider_url":"https:\/\/enreach.es\/en\/","title":"Top Metrics to Track and Improve Customer Satisfaction (CSAT) - Enreach ES","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"gtFDNhQvuc\"><a href=\"https:\/\/enreach.es\/en\/blog\/top-metrics-to-track-and-improve-customer-satisfaction-csat\/\">Top Metrics to Track and Improve Customer Satisfaction (CSAT)<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/enreach.es\/en\/blog\/top-metrics-to-track-and-improve-customer-satisfaction-csat\/embed\/#?secret=gtFDNhQvuc\" width=\"600\" height=\"338\" title=\"&#8220;Top Metrics to Track and Improve Customer Satisfaction (CSAT)&#8221; &#8212; Enreach ES\" data-secret=\"gtFDNhQvuc\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/enreach.es\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/enreach.es\/wp-content\/uploads\/2022\/06\/post-jueves-3-2.jpg","thumbnail_width":970,"thumbnail_height":630,"description":"Customer loyalty and retention is a priority when it comes to call center goals. But pushing them requires more than just measuring the Customer Satisfaction Score (CSAT) or Net Promoted Score (NPS) and finishing it. There are many other indicators that affect these two aspects and ignoring them can affect the customer experience (CX). So... Read more &raquo;"}