{"id":30905,"date":"2013-06-03T09:00:00","date_gmt":"2013-06-03T07:00:00","guid":{"rendered":"https:\/\/enreach.es\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/"},"modified":"2022-06-23T13:55:01","modified_gmt":"2022-06-23T13:55:01","slug":"blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/","title":{"rendered":"The Masvoz Virtual Contact Centre, 2012 Tax Return tool"},"content":{"rendered":"<p>The Tax Agency is using the\u00a0<strong>Virtual Contact Centre<\/strong>\u00a0service developed by the telecommunications operator Masvoz for the 2012 Tax Return Campaign. Between 2 April and 1 July, 700 telephone agents will use this tool to answer taxpayer\u0092s questions and clear up any doubts related to this tax assessment.<\/p>\n<p>The Masvoz\u00a0<strong>Virtual Contact Centre<\/strong>\u00a0not only allows incoming calls to be managed (voice messages, routing, queues, call transfers, etc.), but also offers access to a wide range of value-added features that make it easier to monitor service quality (supervising agent activity, recording and online listening to calls in real time, and statistical reports, among other functions).<\/p>\n<p>Although agents are spread around different contact centres located in several provinces, the service is managed in a unified manner from the Control Panel, a useful and intuitive tool that enables contact centre activity to be organised and managed independently, flexibly and in real time.<\/p>\n<p>For this project, the\u00a0<strong>Virtual Contact Centre<\/strong>\u00a0has been integrated with the previous client management application, which demonstrates the great flexibility of Masvoz\u0092s products. Furthermore, this whole project was developed in just 3 weeks.<\/p>\n<p><strong>The success of cloud-based solutions\u00a0<\/strong><\/p>\n<p>Masvoz develops advanced telephony solutions using \u0091cloud\u0092, a model that has proven its effectiveness and usefulness in call management in contact centres of different sizes and activity sectors. The main advantages of Masvoz solutions are cost reduction, speed and flexibility when starting up, security, and the simplicity of service management.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Tax Agency (Spanish Inland Revenue) chooses the Masvoz platform due to its usefulness and versatility<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2141],"tags":[],"class_list":["post-30905","post","type-post","status-publish","format-standard","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Masvoz Virtual Contact Centre, 2012 Tax Return tool - Enreach ES<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Masvoz Virtual Contact Centre, 2012 Tax Return tool - Enreach ES\" \/>\n<meta property=\"og:description\" content=\"The Tax Agency (Spanish Inland Revenue) chooses the Masvoz platform due to its usefulness and versatility\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/\" \/>\n<meta property=\"og:site_name\" content=\"Enreach ES\" \/>\n<meta property=\"article:published_time\" content=\"2013-06-03T07:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-23T13:55:01+00:00\" \/>\n<meta name=\"author\" content=\"Enreach\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Enreach\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/\"},\"author\":{\"name\":\"Enreach\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\"},\"headline\":\"The Masvoz Virtual Contact Centre, 2012 Tax Return tool\",\"datePublished\":\"2013-06-03T07:00:00+00:00\",\"dateModified\":\"2022-06-23T13:55:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/\"},\"wordCount\":245,\"articleSection\":[\"News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/\",\"url\":\"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/\",\"name\":\"The Masvoz Virtual Contact Centre, 2012 Tax Return tool - Enreach ES\",\"isPartOf\":{\"@id\":\"https:\/\/enreach.es\/#website\"},\"datePublished\":\"2013-06-03T07:00:00+00:00\",\"dateModified\":\"2022-06-23T13:55:01+00:00\",\"author\":{\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\"},\"breadcrumb\":{\"@id\":\"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/enreach.es\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The Masvoz Virtual Contact Centre, 2012 Tax Return tool\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/enreach.es\/#website\",\"url\":\"https:\/\/enreach.es\/\",\"name\":\"Enreach ES\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/enreach.es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3\",\"name\":\"Enreach\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/enreach.es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g\",\"caption\":\"Enreach\"},\"sameAs\":[\"https:\/\/enreach.es\"],\"url\":\"https:\/\/enreach.es\/en\/blog\/author\/mk-admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The Masvoz Virtual Contact Centre, 2012 Tax Return tool - Enreach ES","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/","og_locale":"en_US","og_type":"article","og_title":"The Masvoz Virtual Contact Centre, 2012 Tax Return tool - Enreach ES","og_description":"The Tax Agency (Spanish Inland Revenue) chooses the Masvoz platform due to its usefulness and versatility","og_url":"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/","og_site_name":"Enreach ES","article_published_time":"2013-06-03T07:00:00+00:00","article_modified_time":"2022-06-23T13:55:01+00:00","author":"Enreach","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Enreach","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/#article","isPartOf":{"@id":"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/"},"author":{"name":"Enreach","@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3"},"headline":"The Masvoz Virtual Contact Centre, 2012 Tax Return tool","datePublished":"2013-06-03T07:00:00+00:00","dateModified":"2022-06-23T13:55:01+00:00","mainEntityOfPage":{"@id":"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/"},"wordCount":245,"articleSection":["News"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/","url":"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/","name":"The Masvoz Virtual Contact Centre, 2012 Tax Return tool - Enreach ES","isPartOf":{"@id":"https:\/\/enreach.es\/#website"},"datePublished":"2013-06-03T07:00:00+00:00","dateModified":"2022-06-23T13:55:01+00:00","author":{"@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3"},"breadcrumb":{"@id":"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/enreach.es\/en\/blog\/blogthe-masvoz-virtual-contact-centre-2012-tax-return-tool\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/enreach.es\/en\/"},{"@type":"ListItem","position":2,"name":"The Masvoz Virtual Contact Centre, 2012 Tax Return tool"}]},{"@type":"WebSite","@id":"https:\/\/enreach.es\/#website","url":"https:\/\/enreach.es\/","name":"Enreach ES","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/enreach.es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/enreach.es\/#\/schema\/person\/28954c3c2fff07efa64b14aae4e755e3","name":"Enreach","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/enreach.es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6c3d6ca5b1fa750a1a92fe9d4ca0c2386fa0535da2b857d01c1bb3ccd2dfc207?s=96&d=mm&r=g","caption":"Enreach"},"sameAs":["https:\/\/enreach.es"],"url":"https:\/\/enreach.es\/en\/blog\/author\/mk-admin\/"}]}},"_links":{"self":[{"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/posts\/30905","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/comments?post=30905"}],"version-history":[{"count":0,"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/posts\/30905\/revisions"}],"wp:attachment":[{"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/media?parent=30905"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/categories?post=30905"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/enreach.es\/en\/wp-json\/wp\/v2\/tags?post=30905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}