{"id":30941,"date":"2015-09-23T09:00:00","date_gmt":"2015-09-23T09:00:00","guid":{"rendered":"https:\/\/enreach.es\/blog\/blogmasvoz-to-participate-as-exhibitor-at-expo-relacion-cliente-2015\/"},"modified":"2022-06-23T13:55:12","modified_gmt":"2022-06-23T13:55:12","slug":"blogmasvoz-to-participate-as-exhibitor-at-expo-relacion-cliente-2015","status":"publish","type":"post","link":"https:\/\/enreach.es\/en\/blog\/blogmasvoz-to-participate-as-exhibitor-at-expo-relacion-cliente-2015\/","title":{"rendered":"Masvoz will participate as exhibitor at EXPO Relaci\u00f3n Cliente 2015"},"content":{"rendered":"<p>Masvoz to participate as exhibitor at the <a target=\"_blank\" href=\"http:\/\/www.exporc.ifaes.com\/contentlist.aspx?menuid=89\" rel=\"noopener\"><strong>XVIII Edition of the EXPO Relaci\u00f3n Cliente<\/strong><\/a><strong> fair<\/strong>, a meeting point for the <strong>Customer Relations and Contact Center<\/strong> sector in Spain, which will take place in Madrid next 7-8 October.<\/p>\n<p>Over 1,800 visited last edition of the event, where participants have the chance to <strong>analyze the trends <\/strong>that shapped the customer service sector during the year and those emerging in the future during the several acts, conferences and workshops organized for the occasion.<\/p>\n<p>Masvoz will carry <strong>the latest versi\u00f3n of its<\/strong> <a target=\"_blank\" href=\"\/\/www.masvoz.es\/products\/cloud-contact-center\" rel=\"noopener\"><strong>cloud contact center<\/strong><\/a> to the event, which includes several novelties aimed to <strong>improve agents\u0092 and supervisors\u0092 productivity and eficiency. <\/strong>The company is committed at offering <strong>maximum flexibility and an increased user usability. <\/strong><\/p>\n<p><strong>The most flexible Cloud Contact Center <\/strong><\/p>\n<p>The latest version of Masvoz cloud-based contact center offers the possibility to make <strong>calls<\/strong> via the browser thanks to its <strong>integration with<\/strong> <a target=\"_blank\" href=\"https:\/\/en.wikipedia.org\/wiki\/WebRTC\" rel=\"noopener\"><strong>WebRTC<\/strong><\/a> with no need to install any additional software. <strong>With the new webphone<\/strong>, agents can receive and manage calls from any computer connected to the Internet just using the help of headphones. \u00a0<\/p>\n<p>Two other features are added to this novelty, which are designed to facilitate and optimize the work of the telephone agents: <strong>the typification of calls and automatic rescheduling.<\/strong> Along with these features, Masvoz presents a new version of its <a target=\"_blank\" href=\"\/\/www.masvoz.es\/products\/control-panel\" rel=\"noopener\"><strong>control panel<\/strong><\/a> developed using the HTML5 standard to provide <strong>multi-device access <\/strong>to supervisors, who will be able to make <strong>decisions in real time<\/strong> from any mobile phone or tablet connected to the Internet, and provide a <strong>more efficient service.<\/strong><\/p>\n<p>Another novelty introduced by Masvoz new customer service platform is <strong>active supervision<\/strong> through a real-time conversation monitoring system with the option of <strong>whispering<\/strong>, with which it will be possible to &#8216;snitch&#8217; the management of calls in progress; and <strong>reallocation of<\/strong> <strong>calls service between agents<\/strong>.<\/p>\n<p><strong>Accessible innovation <\/strong><\/p>\n<p>Masvoz has been a pioneer in providing <strong>telephone services and solutions and corporate communications for companies<\/strong> under a <strong>cloud<\/strong> pay per use model. Its <strong>Cloud Contact Center solution can easily and intuitively handle large volumes of incoming and outgoing calls <\/strong>through advanced configuration, management, monitoring and reporting tools.<\/p>\n<p>Masvoz will be be in the stand B04 at EXPO Relaci\u00f3n Cliente at the Santiago Bernabeu stadium in Madrid.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The event will take place next 7-8 October in Madrid<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2141],"tags":[],"class_list":["post-30941","post","type-post","status-publish","format-standard","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Masvoz will participate as exhibitor at EXPO Relaci\u00f3n Cliente 2015 - 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